sixthreezero Avis 

I’ve contacted the team at sixthreezero a few three times for various needs and each time they responded with information I was seeking. The responses came in a timely and courteous manner to help me resolve my doubts or inquiries.

Thank you 630 company for the wonderful bike and accessories. You are so very helpful in so many ways and saying that my order and accessories came in and all the help you gave me. I love the bike. I feel like I got way over my money value with this bike. The hybrid bike is wonderful rides wonderful beautiful bike. Put it together was not hard. Instructions were very helpful. They're so pleased if I hadn't needed help I could call and the people very courteous and friendly and give all the help they can to make sure that my buying inviting experience is great. I highly recommend 630 to anybody that would like a wonderful bike. Again 100% satisfied thank you so very much.

Wish I could get a negative. Hassle free returns is a joke. Order some bike accessories for expensive and get cheap plastic junk. Seat is worthless for $100. And phone holder for $29 is plastic I can get at hardware store for $6.95. 3 weeks and explications of why you want to return with no return and crickets from them. Think they are not a real company

I commute to work at a nursing home a mile away from home. I love the joy that my bright blue bike brings to residents and staff.

The only reason this review gets one star off is because of the way my experience started. I purchased the Everyjourney Steel model in May, and when it arrived, I was unable to complete the assembly because the notches on the end of one of the fork arms was too narrow to accept the bolt on the front wheel. I called the company and to make a long story short they shipped a new fork to a local bike ship and agreed to pay for the assembly at the shop. They made it right with little to no hassle. I've ridden the bike five or six times now, and it is everything I hoped for. It's a bit on the heavy side, but I'm a stout fellow and I needed a stout ride, so that's ok.

I purchased an electric trike from them 3 years ago..the fender support that was SOLDERED onto the bike frame fell off....I felt the soldering must have been inferior ..I contacted them ..they didn't care. I was then worried about all the other soldering on the bike but so far so good...then my battery wouldn't hold a charge...google says an e bike battery should last 500 to 1000 miles...mine was only 360 miles..I did the math. I took good care3 0 of my bike and always took the battery into the house after riding it..but 6 3 0 ..didn'tt see to care they told me I needed to purchase a new battery...those things cost about 200 bucks.i am convinced this is an inferior product and and inferior company...good luck to whoever buys a 6. 3 0 bike..I say look elsewhere

I paid $4,000 for a trike in April. It's now July and no trike. They've never bothered to reach out to tell me about a delay. I've called several times since April. First I was promised it would arrive on my doorstep the last week of May. Nope. Then, in June, I was told, "Sorry - it JUST arrived in the USA today, and we'll have out to you soon!" I told them "soon" was too vague, and that I expected it within ten days, or I wanted my money back. they agreed. That time came and went. Not a word from them. No refund has processed. I now have my credit card company dealing with getting the refund. Luckily, I made sure to get their every "promise" in writing. I hear their trikes are great, but what good does that do me when I can't actually GET one delivered? Oh, and to add insult to injusry, I just received an email from them about their open box sale. The exact model of trike I ordered is for sale as an open box unit, for $2,000. I no longer want it. I'll get my money back, but I'd implore anyone else to not even bother ordering from this company, with their awful customer service/support, terrible communication, and outright lies. I now see that Facebook has tons of accounts from people who have had similar experiences with them. Stay away!

My Sixthreezero "IntheBarrel" bicycle is awesome. This is a great bike (at a great price) for tall men; I'm 6'3". The forward pedal design makes pedaling much easier than my previous bike and I'm able to get incredible torque to get bursts of speed. I did replace your standard sized 27-inch handlebars with a larger 33-inch handlebar as tall men like me have a larger wingspan; I recommend you offer that option to your customers. I regularly get compliments about this bike from both young and old. I live the "Bike Life"; no car, just the bike for everything at 73 years of age.

This company is horrible!!!!!
I purchased a bike online. I wanted to go to San Clemente where they are located. I could not get a phone number for the store, It sounds like a call center answers their phone calls. Paid $2097.47 for the bike but realized they had the wrong address, I called back right away and was going to update the address but I was told nobody was there to help me do that.
So I canceled the order, that was June 12th 2026 today is July 9th. It took them less than 4 days to take the money out of my account but have taken a month to give me a refund.

I'm a paraplegic, want a seat with a back for me and a back seat for my grandkids so we can all enjoy ourselves,plus everything would be so much easier for me as I am a paramedic in, I basically live in my bedroom and finally be able to go outside and enjoy my grandkids and the fresh air.this would be perfect for me
, if you do I gusttim on social security I own my home I'm begging for your help

I bought a 630 Women’s Journey when I turned 75 three years ago. Since then I have ridden it 2000 miles on Tucson’s Huckleberry Loop. I love that I can put my feet on the ground while seated. It is sturdy, comfortable, and safe. Will buy another if this one even gives out.

My new bicycle arrived on time and in perfect condition except for a flat rear tire. The bike was easy to setup and functions very well. The 21 speed shifter works good. I am satisfied with the bicycle and sixthreezero company. They sent me a replacement tube and all is well.

Part2
So, they did send me a new controller that I had to have installed. The trouble is none of this stuff matches and works together. Now the pedal assist system does not work. The bike basically goes faster than I can pedal so I am ghost pedaling. I am just moving my legs but I am not allowed to supply any of the work! Mary, in her sweet(?) style, said to take a video and send it to help them understand the problem. How do I take a video of my legs not applying any power? I think my words are describing the problem quite well! More weeks will now go by. I have had a year of it and I quit! You win Sixthreezero!

I had a terrible experience trying to get a bike from their store. Their inventory system is not accurate so they show stuff available that isn't. I wanted a bike that was available for pre-order with a shipping date of May 2025...only problem was it was May 2026. I talked to customer service and they told me they had 2 shipments coming in June and if I ordered then they would ship it to me in June and they said the May 2025 was a typo. In June I checked back in and tried calling, no one ever called me back, emailing, no one emailed me back, and finally the live chat which worked and that was how I got them to start emailing me back. Initially they kept saying they had to check with the warehouse and get back to me ASAP, but I heard nothing. They had another bike that my kid was interested in listed as in stock but with a message that stock was extremely low and there was only 1 left so order now. I did, I ordered a second bike and figured whichever shipped first I could cancel the second. Finally, a week after I initially had reached in June I got the response that the first bike I ordered was not available and there were no upcoming shipments. The person said they could see that I had ordered a second bike and she had taken the initiative to send it over to the warehouse with a "rush" for shipping. I was elated that after all that I was finally going to get one of the bikes my kid like so much and had waited so patiently for. About 10 mins later I got another email from the same person telling me that she just found out the shipments that came in June were all for people that had previously ordered in March and April and had been waiting to have their orders fulfilled. So essentially, everything was wrong on their website, they show stuff as available when it isn't, and stuff available for pre-order when there is already a large backorder contingent. And all this back and forth and waiting around to figure it out meant I missed out on memorial day sales for other bikes that are also now sold out. This is not a well run company in my opinion and even if you do call or chat with them to find out if they bike they say they have in stock is actually in stock you won't know for sure until it actually ships. Also if you find Sixthreezero bikes available from other websites, just be aware that they all ship from Sixthreezero's warehouse and are subject to the same supply issues. I ordered from 4 different websites, including Easy Ride Trikes, Omaha Sports & Games, Top Mobility, and one other...all had to email me after the order to let me know it wasn't in stock.

I bought one of the 2 wheel in front e-trikes but after receiving it, I deciding it was not the right one for me and I returned it and bought one of the relaxed body trikes and it’s a better option for me. I have had nothing but positive experiences with sixthreezero. I’ve owned one of their Journey bikes for several years. My only issue is that I could not find a box the required size to return the first e-trike. I ended up driving it back to San Clemente from Palm Springs and spent a few hours at the beach while there. Love my e-trike. Their staff has been great with me.

The company was very helpful in purchasing the correct sixthreezero electronic Journey bike.
Once we received it the instructions were quite easy. We had one question and called them, they were very nice respectful & helpful.

I preordered a bike from Sixthreezero and it took longer to rive than I expected so I called the customer service line, Marry answered. She looked into my account, found the problem, offered a solution. She emailed me the answer to my questions and offered a solution to my problem (the solution was the outcome I was hoping would be possible but didn’t know). After I approved the upgrade I had a few more questions a few days later. I emailed Marry again and she graciously answered my questions. I appreciate the follow up and the effort Marry gave on my behalf! Thank you!

We absolutely love our trike. Best gift ever, my son can now rides bikes thanks to you!!

I purchased a six three zero Rickshaw Dual Drive Trike and trailer due to the marketing towards Autism. I ordered the bike in November 2025 with a December 15, 2025 shipping day. In December, I contacted the company to find out the shipping status and after several phone calls and emails finally was told that the shipping was delayed until January 2026. In January, I called and was told this shipping was still delayed until February 2026. The bike finally showed up in February 2026. The bike was missing fenders and the trailer was missing a brake light. I was able to piece the bike together using fenders from the trailer. The Bike also had several damaged spots from shipping. I called customer service and they promised to ship me the remaining fenders and replacement light and they would pay for me to get matching paint.

I rode the bike a few miles and a loud metal noise came from the rear drive. SixThreeZero shipped me a new rear end. We did have trouble finding a repair location and after several we did find one that would conduct warranty work on the bike.

It’s now June and the bike has been repaired. Overall the process was slow and parts were complicated to get but SixThreeZero worked with me until the end.

Overall, I believe this company will deliver a great product as they grow. They are relatively new and working out the kinks in procurement, warranty and repair.

To make things right, they extended my warranty and ensured I have a future location to take my trike to cover repair work. Emil and Anne were able to get everything sorted after months of challenges.

I am hoping for a great future with my SixThreZero Rickshaw Trike.

The rear reflector broke on my newly purchased bike. I emailed customer service asking for a replacement and initially received no response. The merchant responded to my review and promptly sent out a new replacement part. There may have been an initial communication error that was quickly and accurately resolved.