sixthreezero Avis 

I bought the Sixthreezero Relaxed Body E-trike for cardio exercise. I am 81 years old and this bike replaced a Schwinn Medallion tricycle. My balance isn't great or I would have bought an E-bike. This bike is perfect for my needs. I get lots of exercise with 4 rides a week from 8-10 miles each. As I age I know I will need a little more help with my rides, and I can increase the level of assist as that happens. Customer service could be better, as it is primarily via chat, but I got solutions to things that needed fixing. I am a satisfied owner.

I ordered the step through e-bike with the teal frame. I love it because it helps me stay mobile and active after an injury and severe weight gain. If you have balances juice or haven't written a bike in years I would highly suggest getting the bike with a step through frame.

I got my bike last year and went on a ride with my daughter yesterday. One of her favorite activities is riding bikes with me.

Sixthreezero has been great from start to finish. From ordering my bike to troubleshooting setup, it’s clear they care about their customers and want repeat business—their model is definitely not “one and done.”

The bike itself has been fantastic. I’ve ridden it around our neighborhood, with my kids, through state parks, and along the Riverwalk in Chattanooga. It’s been reliable, comfortable, and fun everywhere we’ve taken it.

Highly recommend!

Website is unusable. Constantly empties your cart, even after you sign in. Speaking of which, it prompts you for sign in on almost every screen. This reeks of vibe-coded, spaghetti html. I would have gladly bought from your company, if I could actually keep the items I wanted in my cart.

First impressions out of the box was "WOW, what incredibly great packaging!". It took longer to strip out all the protective wraps and foam blocks then it did to complete the assembly. (a good thing) Assembly was minimal and straightforward. First ride demonstrated a very solidly built and responsive bike overall.

The web site is awesome also. All the videos with riders, measurements and real world demonstrations were incredibly helpful in finding the right bike. (I looked at tons and tons). My wife needed a bike that she could stand over the seat with her feet on the ground for balance. sixthreezero was the ONLY manufacturer that got down to 28-29" seat height, yet I can ride it and I'm 6'3".

The only reason I am giving 4 instead of 5 stars was delays in getting answers to a couple of questions sent in on the web page. Later I found out they were much more responsive to messaging on their facebook page.

One other interesting note is that they initially shipped the wrong bike. However, they quickly resolved that with a coordinated freight pickup and delivery of the correct bike.

It circled around 4 times to re-enter my info! Not helpful. You have my email & phone number - Several times over - I asked for an e-trike two wheels in front!! Then offered the exact opposite. Please refrain from contacting me

I didn’t receive any tracking information, and when I emailed the company I received an email saying their inbox was full. So, I thought it was a scam. But I did eventually get my bike. Online it said 20 min to build, it took a good 2 hours. That being said, I love my bike and satisfied with the product.

This is a scam. I purchased a bike from this company and it fell apart in 3 days. Disgusting You should be ashamed. I hope someone sues you

I'm 5'11" and struggled to find a women's bike that fit my height while still offering cute color options.
This one checks all the boxes. It's perfect for riding alongside my boyfriend on paved trails while he runs, and it also handles urban biking with ease.
Would definitely recommend!

I ordered one of their bikes, trusting their 30 day trial guarantee. We put it together and it was not right for me because of a disability. I contacted them immediately and asked for a return shipping label, as promised. I never received it. I contacted them repeatedly by email and phone. Finally they said just send back the battery and charger, which I did immediately. BUT THEY HAVE NEVER SEND MY REFUND. This has been going for 3 months. It was a considerable amount of money and I have never received it in spite of their promises. I would never ordered anything at all from them and I urge others not to work with them unless you plan to keep the bike no matter what. They tried to convince me to keep the bike but I did not want to.

My bike was 10/10 for six months...a champion little ebike I logged 400+ miles on over 6 months. Then the power failed mid-ride. They came through, sent me parts, and got me back on the road. Thank you 630.

I can't say enough about how pleased I am with my simple glide fat tire trike. I am a bilateral above the knee amputee. I have a hard time pedaling a bike. This trike has been amazing. It works so well for me. I have been riding on rails to trails with my husband. It has really made it nice for me to be able to ride along side of him. I especially like the platform for my feet. That makes it so comfortable for me. I have never seen that on another trike. I got my trike in October and have already put over 100 miles on it. Glad the weather is warming up so we can start riding again. Six three zero customer service was amazing thru the entire process. They were quick to answer any questions before and after my purchase. Having a the 30 day trial was really great. I had nothing to lose. It has turned out to be the perfect trike for me. I would highly recommend this company.

Tried to order an open box trike, no indication of limited stock or supply, was told after several days of radio silence that no working models were available, the option to cancel order on the website is fake, it just sends you to the contact page, now I've reached out 4 times and they have still not cancelled or refunded my order. I would NOT recommend ordering from them or expecting any customer service.

I am still waiting on damaged fender from a bike I ordered last JULY!!!! Many emails back and forth. I have offered multiple ways to resolve. DO NOT BUY ....this was a retirement gift to myself and I feel i was hoodwinked with their guarantees and support. And everyday I get a new add from them about buying a new bike. How about making good on the one I already purchased over 9 months ago. SOOOO disappointed.

Worst company to purchase from and their return policy is predatory and a scam. Do not recommend and would avoid.

My etrike was delivered ahead of schedule and was easy to assemble. Unfortunately, after I assembled it I discovered that the motor didn’t work. I contacted SixThreeZero and this is where the professionalism and quality of this company shined!
A person named Marry jumped right on the problem and began troubleshooting solutions. SixThreeZero had a replacement part shipped to me and when I explained replacing the part was beyond my expertise, Marry located a bicycle mechanic near me who was able to solve the problem with no expense to me.
I can’t say enough good about Marry and the quality of the customer service I received. The etrike itself is well made, comfortable and powerful enough for me to comfortably take my disabled adult child on long rides.

BEWARE! If you buy from SixThreeZero your vehicle was OEMed from China. The manufacturer does not put a serial number on the vehicle. That is up to the company who resells the vehicle. I called SixThreeZero and they had not put a serial number on the vehicle, nor had they even issued a serial number. Also my $6200 "EVERYjourney EBike Rickshaw Dual 750w(Max 1500w, Dual Battery" did not come with a receipt, all I have is the waybill which does not say what is in the box or how much it cost. Therefore I am unable to prove I ever owned the vehicle, and the San Francisco Police will not take a report, nor will my insurance company pay for the vehicle. SixThreeZero is extremely negligent in this regard and I got screwed.

I bought a demo tadpole trike from these people. It came with a "mechanical parts only" warranty - cosmetic parts excluded. A couple of weeks after I started riding it, it refused to move, even though the display indicated that it was working properly. I reported the issue, documented it with video, and they promised me a new controller. That was over six months ago. First they lied about shipping it, then they said it was no longer made. They are friendly enough when contacted, but they *have done nothing* to get me a new controller. They seem to plan to 'run out the clock' on the 1 year warranty, while leaving me with a DEAD TRIKE. Whether it's dishonesty or incompetence, they have ripped me off for over $1000. Avoid them!

I had total knee replacement in both knees a year ago. After years of pain and lack of range of motion I felt I would never be able to ride a bike again. I had been on a Lectric trike with full pedal assist for several years to go with my family on bike rides. However, there are just some places a trike isn’t very good and I could not go. I got some range of movement back after the replacement but not enough for a regular bike. Then I came across the relaxed pedals on the SixThreeZero bike! It gave me just enough extension without having to move the seat to high to ride again!!! I love it! Thank you SixThreeZero for giving me a piece of my life back!

SixThreeZero customer service took care of everything that I needed when I had an issue with my rickshaw trike. They got me all of the parts I needed, communicated with me, and even got me a local mechanic to help fix our bike at no cost to me. Great company!