Sixtrentacar Avis 66

We were booked to collect a hire car from Basel Euro Airport (French side) between 08-11 May 2020. Due to the on-going issues with COVID-19, as expected our flights from Edinburgh were cancelled therefore we were unable to collect the car.

The Sixt website advises to make contact with their Reservations Team via telephone regarding cancellation and when you do call them, they advise they cannot enter into discussions around bookings impacted by COVID-19 and direct you to email them instead.

Basically, there have been several emails between their central Reservations Team as well as their office at Basel Euro Airport and although our reservation was a non-cancellable pre-paid reservation, we thought there would be some understanding during these extenuating circumstances.

Despite us trying to compromise by attempting to re-arrange another rental for September 2020, they are trying to charge us double the original price for a further 2 days hire in September. If I wish, they will issue the cancellation fee in vouchers however these are only redeemable on their "Pay Later" rate, which is priced higher than their "Pay Now" rate therefore you're forced to pay more.

It goes without saying, we will not use this company again and are actively seeking a re-charge via our credit card. My booking reference was 9896937083 if the company are interested in reaching an amicable solution.

I rent a van from this company in London and i've got one penalty of 40£ and was received on their email adress, but because they sent me the email after a long time i paid double charge, 80£ and also charged me another 40£ from my credit card. I sent them an email, i tried to call and they said the service in charge with this is closed. I will never rent a car from this company. NEVER!! If someone need a car try to avoid this company

We hired a car recently and had such great service we dealt with Danny he was so nice and helpful, dealt with our questions really quickly and accurate

On arrival at the desk they tried to double the cost of the hire by adding overpriced insurance and when I complained, they threatened me saying that they wouldn't hire me a car at all. In the end, I had to cancel the booking and find another company to rent from there at the carhire centre in Edinburgh airport. A very stressful and time consuming experience. I won't rent with this company again.

Avoid at all costs. The price of a car if the booking is made by debit card on-line, then doubles at the point of collection. I take my hat off to SIXT though, the fast fire ‘jibber-jabber’ of utter nonsense by your service personnel at the airport (in a busy queue) which is clearly taking advantage, is quite simply jaw dropping and designed to exploit. There is no doubt in my mind that the consumer has no choice to change his or her mind at this point has you are holding the deposit for the car and that is ‘non-refundable’ so this whole scenario, carefully orchestrated by SIXT, is a preconceived one that is clearly institutionally programmed through careful training and that is the very essence of scamming.

Mi última reservación fue con Sixt y el personal fue muy amable. Todo fue excelente.

This company are nothing but thieves. We rented a car in Portugal for a few days. We brought it back in the same condition we got it. They walked the car with us said it looked good. Weeks later we got charged hundreds of dollars for “damages” that was never shown to us. You get zero calls or replies. Only hidden charges. Do not rent from here ever.

They charge you damages you are not responsible for!
Bad service, bad behaviour
Worst rent a car company ever!

THEIVES !
NEVER EVER RENT FROM THESE PEOPLE BECAUSE THEY WILL STEAL YOUR MONEY AFTER YOU RETURN YOUR CAR IN PERFECT CONDITION!. ANYONE WHO WANTS TO JOIN ME IN A CLASS-ACTION LAWSUIT LET ME KNOW. I HAVE CONTACTED A LAWYER WHO IS INTERESTED BECAUSE SO MANY PEOPLE REPORT THEM. THEY TAKE FAKE PHOTOGRAPHS AND LIE ABOUT DAMAGE TO YOUR CAR AND CHARGE YOUR CARD WEEKS AFTER YOU HAVE RETURNED IT. ABSOLUTE CROOKS SHOULD NOT BE IN BUSINESS! MY DEALINGS IS WITH IN FARO PORTUGAL!

The worst service ever i have experienced from a car rental company. Basically i rented a car booked a for a trip in america. the plan was to pick up the car from las vegas and drop it off in san francisco. I got to the Sixt at 7:51 and my pick up was at 8 am only to be told that WE don't have the MUSTANG or CAMERO. In fact they don't have any cars and cannot offer me a car or an upgrade. I WAS SO ANNOYED as i booked the 3 months in advance.They basically left me stranded and told me to get car from another company and they would cover the difference, as it was their inconvenience. SIXT even called me their shuttle to take me to the terminal where the other car rental companies. I managed to rent a car at at an massively inflated cost. So back in the UK and trying to claim my refund they have dismissed me and not answered my complaint. Wrote me down as a no-show and left no notes. Please Please Please never use this company again they will leave you stranded abroad and the company outside the UK will dismiss you like you never existed.

Khalid is give me an excellent service
Thank you so much

Friendly staff, but very messy organization (I picked mine in Heathrow). Lots of cars, parked in total disorder. Hard to get out of the parking itself. Car was delivered in time though.

DO NOT BOOK car hire through sixt. Intimidating, high-pressure sales on pick up forced us into additional agreement that we didn't need or want. Which came with hefty additional costs of course. Misled as to what we were paying for on pick up and return-no card receipt issued until after event on specific request. On collection we joined 4 other customers querying the additional costs charged- all in hundreds. Months later no satisfaction through customer services. Sixt should be investigated by agencies who govern this business if you look at reviews continually mentioning their sales practices.

Hired a car from Sixt on the 29/08/19 in the early hours of the morning. Walked past cars from hertz and other car companies and cars were pristine and lovely and clean. We get to sixt and are handed these horrendously scratched, banged up skoda’s. Literally looked like a bumper car. We also hired a sat nav as our villa was a bit away. We got around 2 minutes into our journey and the sat nav gave up due to a faulty wire. Ended up using our phones. We returned the car on the 4/09/19 and told the man who was named Marios that the sat nav didn’t work. He was the most UNHELPFUL, RUDE, ARROGANT man I’ve ever had the displeasure of meeting. Tried to blame us ‘charging our phones’ in the car... none of us had cables or car chargers with us. Anything for a bit of extra money. My personal experience was telling one of our party not to worry about the €60 and we would just complain on tripadvisor and Google reviews. To then have Marios GET IN MY FACE AND START HAVING AN ATTITUDE. Marios swiftly got told I wasn’t speaking to him and to butt his nose put. Do not use this company of your life depends on it. If I’d spoken to somebody in that manner with that level of aggression . I’d get the sack!

Went to the reception desk in Paphos airport and told us because we didn’t drive 20 miles to their base to tell them we wouldn’t get our money back. Why should we take time out our holiday to deal with your problems.

WE HATE SIXT CAR RENTAL AND MARIOS

If there was -ve marking Sixt deserve it..
The worst customer service and the staff are obnoxious, patronising at the Marienplatz +Schwanthalerstrasse booking office here in Munich, Germany. Such indignance perhaps flows through out the organisation. I wouldnt recommend this organisation by a mile. Terrible, Terrible Terrible. Kepe away

I booked a car in Bosnia from 11 July to 8 August including full protection, on my surprise in February 2019 the SIXT deducted full amount. Soon in email I received an demand to pay extra $202.40 for full protection??? I was confused, but to avoid any problem I did payed in February 2019 full amount. In July on arrived to Sarajevo airport on my surprise in the front all rent a car agency was long ques except SIXT.???? The SIXT customer service desk was opening at 8am. After we confirm our identity and inform staff that we planing to cross a board (Montenegro)we have been charge extra 40 EUR for "green carton". When we asked to drop of the car on 8/8 at 7am due flights is at 8am, we have been informed this service will cost extra 40 EUR, also for early return there is not refund. Because of that issues we drop of the car one day early 7/8. Unfortunately customer care is very poor.

May I start by give a big thank you to a man name Andrzej Lukowiec for the numerous times that he went above and beyond with serving me as a costumer of Sixt ! My partner and I have used this company services many times in the past and I will in no doubt use them again but!! Having said that, I didn't had so good experience with the same company in different branches and in some of them I will not return even if they pay me so! I prefer not to mention .
I much prefer go to the one person that I know will be honest and well into helpfully.
Every time I used this company I wanted to leave a comment and never manage to do it so! Here it is my opinion ,I always stick to the person that I mention above and it works for me. I know exactly where I stand with. and if he can not help me he tells me so ! Like I said, honest .
One more time thank you Andrzej Lukowiec! .

Never again.
"Your car has been rented to someone else" - That is all they had to say.

Costi nascosti e niente trasparenza.
Prenoti tramite Rentalcars, ma al momento di ritirare l'auto insistono per aggiungere servizi, che credi di non accettare e dopo qualche giorno dal rientro trovi le sorprese sulla carta di credito.

This has, without a doubt, been the worst customer experience of my life! One thing is for sure, I'll never use the services of Sixt again, and I don't recommend anyone else to do so either.

Explanation follows, for those interested:

We rented a car in Malaga, Spain, and upon return in the airport, the Sixt employee showed me a tiny scratch on the front wheel rim. He asked me if they had been there before, and I told him, I wasn’t sure. “That’s no problem,” he then told me. “The damage is so insignificant that you will not be charged no matter what. I am simply taking these pictures for future notice in our register.”

Upon this insurance, I signed the PDA, and left the car with the employee.

I had forgotten all about the incident, until one month later, when I received an email stating that "we have considered the evidence available and we believe you are responsible for the damage under our Terms and Conditions. We have received the respective documents stating our loss caused by the damage (...) We look forward to receiving your payment of 151,71 EUR"

After this, I tried to tell my story to the damage claim team through 6 emails, only to get the same reply every time: "When you returned the above mentioned vehicle it was damaged. According to the terms of your rental agreement you are obliged to return the vehicle in its contractual condition. So far no proof has been raised to state otherwise, which is why we regret to inform you that we must insist in our claim. We kindly ask you to make payment on the outstanding amount."

Same response, 6 times. Not have once have they commented upon the fact, that their colleague lied straight to my face when I returned the car. I have never experienced this kind of treatment before, not even by some of the low cost competitors. And this goes without even assessing the extent of the damage (scratch) vs. the claimed amount that I have now paid, regretfully.