Sixtrentacar Avis 66

I've returned a fully tanked car, which is confirmed by the "vehicle return protocol". 4 days later Sixt have the guts to sent me an invoice for refuelling the vehicle!

Customer service in Zurich told me this is "standard procedure" and that the return protocol does not matter!

Also they made rude comments about my accent and didn't return calls despite promising to call me back after "investigating" the case.

Not the customer service you would expect from a multinational brand!

I've used many car rental services in the USA and outside of the country. For the first time, my fiancée's family suggested Sixt and I have to say this has been the best rental place that I have encounter with their customer service; I have not received my car yet. Their customer service is exceptional and very accommodating. Wish we had the same customer service in the states. At the beginning, it was a grinding process after a couple of weeks; I discovered the automatic car required additional confirmation from the location i was picking my car from. i panic and I called the rental location in Europe (Airport in Wroclaw) where the called was picked up by the manager Mr.Bartlomiej at Wrolcaw Airport in Poland And to my surprise he was exceptional - walked me through the process with the proper items needed to rent the car (i needed international license which I didn't know..i got that done asap here in NY ). Mr.Bartlomiej explained in perfect english everything and i was pleasantly surprised. He is a class act of customer service. The second time i called the service was even better. He ensured me that when i arrive my automatic car will be ready. My concerns were alleviated. Mr.Bartlomiej superiors should be proud of such great customer service at this location.
After this experience i can relax and get ready for my trip knowing that I'm in good hands with Sixt and Mr.Bartlomiej. I will continue to recommend your rental to others who plan to travel to Europe.
I will be a loyal customer for life. and if anyone will be flying to airport in Wroclaw ...i can assure you that you will be amazed by the customer service provided by Mr.Bartlomiej.!!! I hope I will be able to thank him in person this upcoming Monday.
Hemery Ferreira from New York City
PS.
I'm looking to review directly the location but unfortunately I can't find it. If someone can please share this review for the location in Wroclaw i would be greatly appreciated

Edinburgh Airport - 11th April 2014

Over the internet I had, what I believed, hired a Citroen DS3 to attend a prestigious event at Glenaegles golf club. As I am aware that car hire companies terms and conditions allow them to substitute "similar vehicles" I actually telephoned Sixt offices in Edinburgh and spoke to a female employee. She re-affirmed the company terms but said that she would make a note on file and make every effort to supply the pictured vehicle.

Obviously not enough effort was made because when I arrived at the hire desk I was very disappointed to learn that a Vauxhall Corsa was being made available to me. The employee there seemed only to be interested in processing the paper work (I had rather foolishly already pre-paid), trying to sell me additional insurance and getting me out of the door when I declined the extra insurance.

When I metioned the earlier telephone conversation with the female Sixt rep he was very ambivalnt and stated that she worked in another office and that that was not his problem or his concern. He offerred (at a cost) an "upgrade to a Vauxhall Astra" but I expalined to him that that was not an "upgrade" in my book.

If I had not have pre-paid (so be warned) I would have gone to one of the other hire car companies.

At the end of the day the result of all this was:-
Customer Service - Nil: Customer Satisfcation - Nil
A boring, pointless result.

I rented a car (Polo VW) with the company Sixt in Madrid at Barajas Airport for a week with delivery in Paris. The rent was prepaid with my debit card and I leave a credit card for extras like GPS and insurance coverage. Back in my country I realize thar they charged again the total rental, ignoring my previous payment. This fraud is costing me over 750 euros. It is a garbage company. I recommend never renting with them and less via internet.

We rented for 24 hours a SDMR sedan to drive from Frankfurt International to Dusseldorf International. When we returned the car, the gas tank was three-fourths full. We took a photo in your garage that shows the gas gauge at 3/4 full. The picture is attached. As you can see in the photo, it is taken in the garage of the airport and shows the amount of gasoline in the tank. We took the photo because your employee refused to give us a receipt. When we came home, I checked my credit card statement and found out that I was charged an extra ninety euros for gas. First of all, a full tank of gas for such a small car does not cost ninety euros. Secondly, as we stated before the tank was ¾ full when we dropped it off.

Besides that, we received a damage claim (9050245125), which says that there is ten centimeter long scratch on the front bumper. As I mentioned before, your employee checked the car before we returned and did not say a word about the damage. I believe that the lack of gas and scratch could only have been caused by one of your employees driving the vehicle after we dropped it off.

This is one of the worst experiences I've ever had with any company, and definitely the worst I've had with a car rental.
I rent VW Golf in Germany for 24 hours. I used 1/4 tank of gas.
When i came back to states, their send me a bill twice as much. Instead of $154. Bill was $257. it is 12 gallon tank. Their said tank was empty.
Then I got email from them saying, car have a damage on it. I am professional driver.
I left car no damage.
I did ask their employee for receipt, their said to busy to do so.
I know why NOW!
Their employee using customer cars!!!!!!!!!!!!!!!!!
I called company itself. Bad customer service , no help and their don't want to listen anybody.