The whole process was professional and painless, apart from a slight delay at the start when the fitter got injured on another job. The surveyor obviously knew what he was talking about and the fitter... Voir plus
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Lisez les avis des autres
Both the quality of the windows and doors from SJB and the professionalism of the installers made this company a pleasure to deal with from quote to after sales service. We are delighted with the resu... Voir plus
L'entreprise a répondu
It is many years since I have worked with such a professional and capable business. The preproduction process was meticulous with me in control of all sign offs. The windows and doors from the factor... Voir plus
L'entreprise a répondu
Very good workmanship and quality of final product. Painting and finish on all the windows was great. The number of days during the fitting did drag on somewhat -5 in total - where originally we had... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We’re a family-run business specialising in both manufacturing and installation of traditional sash windows. Although we mainly install our sash windows in London & the south-east of England, our sash window services reputation is known much further afield.
Coordonnées de contact
Royaume-Uni
- sjbsashwindows.co.uk
4,8
Excellent
345 avis
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Would recommend without hesitation
Excellent quality, great finish and exactly to specification, efficient installation, space left clean and tidy by professional and friendly installers. Would definitely use SJB again. Thank you.
29 novembre 2023
Réponse de Sjbsashwindows
Hi Robert,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Good experience from quote to install
Good experience from quote to install. Windows look good and installation was quick. Recommend.
30 novembre 2023
Avis spontané
Réponse de Sjbsashwindows
Hi James,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Good product &service from SJB Windows
Good reception when we first visited the shop. Our requirements were considered, & following visits offered possible alternatives with informative options.
Timings were as predicted. The fitter worked cleanly & efficiently keeping us up to date with the stages of work. All is as was forecast. We are pleased with our new windows
3 novembre 2023
Avis spontané
Réponse de Sjbsashwindows
Hi Audrey,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Réponse de Sjbsashwindows
Good afternoon,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Very good quality, design and fit
Fantastic team, very good quality and so lovely to do business with from start to finish.
27 novembre 2023
Réponse de Sjbsashwindows
Hi Melissa,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
The windows are worth the expense and…
The windows are worth the expense and the wait. Beautifully designed and crafted, they look good and work well and will hopefully stand the test of time. Everyone at SJB was highly professional and reassuring.
2 novembre 2023
Avis spontané
Réponse de Sjbsashwindows
Dear Natasha,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Window replacement
The two guys were quick, clean and efficient. Hoovered up after they had finished work, and left no mess. The whole process was absolutely painless!
10 novembre 2023
Réponse de Sjbsashwindows
Dear Sarah,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Excellent quality and customer experience
Excellent experience from start to finish - really happy with the quality of the windows and the installation. I have twice used them to do two sets of very different windows (one sash with an arch), and the process of ordering and surveying for each was very easy, and the team at SJB were always on hand to answer any queries. They also suggested all the various sash pulls etc to be of the style of the rest of the building.
The installations were very efficient both times, and the finish was very professional.
Would certainly advise paying for the quality they offer, and will be a repeat customer if I need any further windows.
1 novembre 2023
Réponse de Sjbsashwindows
Dear Sam,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great windows
New windows and doors installed. Great professional team, shout out to Dominic the installer, and Terry McD who was excellent at communicating and keeping me calm in this disruptive period! Thank you and admiring the new windows and doors.
18 octobre 2023
Réponse de Sjbsashwindows
Dear Tee,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Excellent customer service from the…
Excellent customer service from the start and the installation was clean and professional.
9 octobre 2023
Réponse de Sjbsashwindows
Dear Mike,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Very good, but not without problems
Overall very good, but with a glaring exception. I asked for one of the sashes in the bathroom to be clear instead of frosted glass. When I came home the day they installed the bathroom windows, I noticed that all the glass was frosted. I checked the spec, and my request for one sash clear was very clearly specified. I contacted them and was very disappointed with their attitude. Their first response was, 'Have you considered leaving things as they are?' This was a transparent attempt to avoid making good on something that was clearly their mistake. I said no, I wanted what I paid for, and they said it would be 'very quick' to sort out. I was going on holiday and they said the clear glass would be ready when I was back. As it turned out, it was over 3 weeks after my return before things were rectified - and in all that time I wasn't able to open my bathroom windows as they were screwed shut. Otherwise the installation went well and the windows are excellent - a shame about this incident with the bathroom.
4 septembre 2023
Avis spontané
Réponse de Sjbsashwindows
Dear Steve,
Thanks for taking the time to review our products and service.
We did and still do apologise for the issue with the frosted glass but would like to point out that although this was human error and does happen from time to time, we certainly offered a gesture to keep the window as it came. We did say straight away this was our issue and of course accepted we needed to resolve this so there was no attempt to avoid correcting the situation. This can be proven by our email thread and saddened to think you would believe we would try to avoid any responsibility at all.
Usually this would be a very quick fix but have found over the last couple of months glass supplies have been very slow or even being sent back after failing our quality control. This of course does delay the process, however we are more concerned about a quality product (as you mentioned earlier in your review) than how quickly we can turn this around. I would like to assure all future clients that quality is above all else.
Overall I'm glad the windows are 'excellent' and would like to thank you for this as this will of course help us to review our processes and make improvements for the future.
Kind regards,
The SJB team
Started off very well but went a bit downhill.....
The initial consultation and survey visits were great, very helpful and informative. Communication with the office was also good. But sadly we had a less happy experience with the fitting team. The job over-ran, which was not the end of the world, but I felt the attention to detail on the finish was disappointing. The issues were ultimately resolved, but only after I asked the surveyor to come out and look at the issues himself - he acknowledged that there were a number of things which needed to be rectified. The windows themselves are fine, and I can see that most people have had a happy experience, but I was left feeling a bit a bit flat.
5 octobre 2023
Réponse de Sjbsashwindows
Dear Banjo,
Thank you for your feedback, we of course use this to keep improving our service wherever it may be lacking. Its a shame we could not get the full 5* as you had mentioned all had been recertified. After reviewing the photos of the complete install, I must say that the windows look terrific and hope this shines through rather than the snagging that was present. We of course however understand the frustration when things don't always go to plan.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great Service
Great company and fantastic service backed by a great team, especially Jake, who has been extremely professional. Well done.
1 octobre 2023
Avis spontané
Réponse de Sjbsashwindows
Dear Amit,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
We have wonderful new windows that were…
We have wonderful new windows that were beautifully fitted in two days! Very professional fitters who were very respectful
28 septembre 2023
Avis spontané
Réponse de Sjbsashwindows
Dear Megan,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Work was undertaken cleanly very impressed with the standard of work
Work was undertaken cleanly and professionally, and as the sale team said it would, and to a very high standard.
18 septembre 2023
Réponse de Sjbsashwindows
Dear Steve,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great quality windows
Great quality windows fitted by friendly, communicative and professional installers. All work completed to agreed schedule with no problems or delays.
18 septembre 2023
Réponse de Sjbsashwindows
Dear Mr Khan,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Couldn't be happier
We've just replaced a number of windows with SJB and we couldn't be happier. From the original visit to provide a quote, all the way through to installation we've received excellent communication and service throughout. Our fitters (Michael Marcello) were professional, efficient and did an amazing job. And the windows themselves are brilliant- good quality, solid build. Thanks SJB!
18 septembre 2023
Avis spontané
Réponse de Sjbsashwindows
Dear Vivian,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Réponse de Sjbsashwindows
Dear Chris,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Outstanding windows and fitting experience
An outstanding experience from start to finish. Measuring up and specification process was great. And any queries were handled politely and promptly by the office. And the fitting couldn’t have been better. Jon and Joby arrived promptly every day, made sure everything was protected and then cleared up afterwards at the end of the day. They were friendly and courteous, making sure we knew the status and plans.
We had 9 windows and 2 doors, so not a small job. The windows and doors themselves are of very high quality and the fitting is faultless including plastering where required so all we have to do is some decorating to make it all good.
Couldn’t recommend enough!
15 septembre 2023
Réponse de Sjbsashwindows
Dear Jack,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great job and customer service
Great job and customer service. Punctual courteous and top notch product.
5 septembre 2023
Réponse de Sjbsashwindows
Dear Irene
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
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