Great customer service!
Made an online order for a toner I had used previously which was noted on the website to be on sale. Was contacted by Lauren advising the toner was sold out and hadn't been correctly updated on their website. I was given the option to cancel the toner from my order and be reimbursed, or choose a similar product where they would honour the sale price of the sold out item even if the replacement cost more. I made the decision to try an alternative toner and the total price of my order stayed the same. My order arrived very quickly and included a couple of free miniature items, too.








