Sleepy People Avis 368

On the 19th March 2022 I purchased a "Silentnight Smart Wi-Fi Plug - model A6". Today (17th March 2026) I received a message stating that this item has been recalled due to a risk of fire and electrocution? Silent Night tell you to bin the unit and they offer as a gesture of good will a voucher for £10 to spend on their website "sleepypeople.com".

This is a total joke, this company have endangered my family and my property for the last four years and they do not even offer a full refund. They now want me to jump through hoops to get a poxy voucher that I will probably never use all because they could not source safe products.

The following information from Trading Standards / Citizen Advice regarding product recall requirements is obviously wrong?

Full Refund/Replacement: If an item is recalled, you are entitled to a remedy that makes you whole. If a repair is not possible or safe, you should get a FULL REFUND.

Proof of Purchase: While retailers may ask for a receipt, you should still be able to get a refund or replacement without one if you can prove it is the affected model (e.g., photo of the model number).

Timeframe: You can claim for a recall even if you have owned the product for a long time, as these are safety-driven rather than warranty-driven.

My next port of call is the retailer I purchased this item from, obviously the manufacturer & the website in collusion with this process is not to be trusted.

UPDATE 19th March 2026 following the attached reply:

As I clearly stated in my review this website is clearly working in collusion with Silent Night Bedding to provide a GOODWILL VOUCHER to compensate for a dangerous recalled item. Trading standards are clear that in these cases a FULL REFUND should be provided not a voucher on some obscure website.

Super quick shipping! I got a SilentNight matress topper and I'm really happy not only with the quality of it but also the price and service of Sleepy People!

I would give 0 if possible.

Placed quite a large order the day it arrived I received an email for 20% off. To save hassle of returning and repurchasing I asked if this could be applied to my order which was refused. Many companies offer this now to retain their customers.

A week or so later one of the items broke!! I contacted the team and returned the item.

This was back in July. I have chased the team as I have not received a refund or replacement. Disgusting customer service and would advise to avoid at all costs!

Much better quality items and service from Dunelm. I have since had to replace all items due to poor quality. This company clearly doesn't care about their customers.

Outstanding many thanks

Great customer service and really fast delivery. Absolutely delighted with this company

Great Silentnight airmax 3400 tower fan. It enables a good night sleep in this heatwave. £40 including delivery is a bargain. Well done Sleepy People

excellent service from start to finish.
everything explained and questions answered.

This is the Best

Very helpful staff that deal with your enquiries in a timely manner. Great communication updating your order progress from ordering to delivery. Very fast delivery. Goods well packaged and fabulous quality. Overall very good experience shopping with Sleepy People. Would recommend. Thank you.

Absolutely brilliant company, I have purchased a few items, including the cool blanket, it is truly amazing and keeps me so cool during the summer months and night sweats. A god send Xx

Very good. Easy ordering, delivery was prompt

Fantastic company, have had a brilliant experience the product is great. Very kind and helpful staff, will definitely recommend to family and friends.

Superb products at great price

Coverless lightweight quilt.
Game changer in the land of sleep

I was getting too hot during the Summer. Just became restless and uncomfortable in bed. Then a friend told me about the cool Gel Mattress Pad. Got one and now Summer sleeping is comfortable, cool and refreshing.

Lovely coverless quilt, beautifully soft material.
Excellent speedy delivery.
Will definitely buy from them again . Thank you 👍

Cooling Gel Mattress Pad

I was getting too hot during the Summer. Just became restless and uncomfortable in bed. Then a friend told me about the cool Gel Mattress Pad. Got one and now Summer sleeping is comfortable, cool and refreshing. Wish I had bought one earlier.

Purchased a speaker pillow for my husband, such a great idea. Unfortunately the description was wrong and it could only be used with an iPhone, not android as it said. I purchased it through Boots.It took 3 months for a full refund to appear in my account.

Lovely lightweight quilt... being menopausal I was struggling to sleep but this quilt is cool enough for my hot night moments but warm enough to let me snuggle under for a cosy sleep.. I love the feel and look of it and looking forward to no covers to wrestle when washing so bought two! I will definitely buy more!! ☺️

Purchased a mattress topper for the company, fast delivery well packed item as described, revived a old mattress, topper extremely comfy doesn't make you sweat. I would recommend