I still haven't gotten my order and it's the beginningof June. I placed it on April 9th. It is either caught in cutoms somewhere I can't track down. $93 worth of goods in limbo. Now it's these cust... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Voir plus
Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... Voir plus
L'entreprise a répondu
We love shopping with Slugs and snails, we’ve bought lots over the years but keep coming back for the waffle sets. They are the kids’ favourite pyjamas and so snuggly soft, and have the added bonu... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour enfants
- Magasin de vêtements pour bébés
- Fabrique de textile
- Grossiste textile
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.
Coordonnées de contact
Irlande
- slugsandsnails.ie
4,4
Excellent
232 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I still haven't gotten my order and…
I still haven't gotten my order and it's the beginningof June. I placed it on April 9th. It is either caught in cutoms somewhere I can't track down. $93 worth of goods in limbo.
Now it's these customs emails that I can't track down or find at all to pay my tariffs to get my package. I've even been on the AN website to try to find what to do.
4 juin 2026
Réponse de Slugs & Snails
Hello Nora, we are sorry to hear you didn't get your delivery yet, but you will have seen that we shipped your order originally on the 10th of April when you purchased it, when your parcel was handed over to An Post you would have been emailed as part of the new customs charges by the USPS who wont allow your parcel into the US until customs are cleared, if you don't respond to that email they will try three or four more times and then return it to us. This happened and it came back to us, we then reshipped your parcel for a second time, at our cost, as soon as it came back we turned it back around for you. We can not pay your customs charges, it has to be covered by the receiver and multiple emails will have been sent to you once the parcel is in the system, so we can see that An Post did email you on the 13th May "An Post sent a shipping confirmation email to Nora Cochrane (***@hotmail.com) 13:04" we have now covered shipping twice on this parcel and we have absolutely no control over the US customs rules but we have done our best to get this to you. When your parcel shipped full tracking and customs emails were sent to you to make sure that you could receive it without too much delay.
Réponse de Slugs & Snails
Thank you for your lovely review! We hope it keeps you snuggly warm x
Long wait. Charged customs fees
Took a little longer than I would have ever expected. Almost exactly a month from purchase to delivery to the US. I was also charged with custom fees which I was later told shouldn’t have happened but I wasn’t refunded. To be clear, this was all out of the shops hands though. Just an unfortunate and frustrating chain of events. I did have a not so pleasant back and forth with the social media manager(?) but the person I talked to through email was very kind and professional. As for the actual products, very Adorable and unique pajamas. I am still happy to own them. I wish this company better luck going forward when it comes to all of this tariffs mess with the US. The customer service person through email explained a lot of their US customers were having similar issues because of it. I hope things get better for them. Thanks for the pajamas.
18 mars 2026
Réponse de Slugs & Snails
Thanks Maurissa, unfortunately customs charges are nothing to do with us and sometimes if they aren’t paid by a shopper when the parcel enters into the mail system then the parcel can be delayed but we are hoping the US will see sense soon and stop making it so difficult for us to get our lovely stuff to you folks.
Very happy
Great quality clothes delivered quickly. My 7 year old is very sensitive about the materials his clothes are made from and he loves these, he wears them as pyjamas. We love the range of colours.
18 mars 2026
Réponse de Slugs & Snails
Fab news Emily, we road test everything on our kids first so we know they will be super comfy for yours.
Absolutely five stars
Absolutely five stars. I’ve came across this wee shop when my little one was only 2. He’s now 6 and lives in their waffles. It’s the only clothing he’s not fussy about and if he is asked to dress himself you can bet he will come out dressed in slugs and snails. He wears it so much even his grandparents order for him when they need a birthday gift.
We used to order when we lived in the UK and never had any issues with shipping. Now we live in Germany and shipping is also amazingly quick and fuss free.
21 mars 2026
Avis spontané
Réponse de Slugs & Snails
Thank you for your lovely review! We hope your little one always feels happy and comfortable in Slugs & Snails 😊
Never got product
Never got product, tried to get me to pay for it to be released from customs. Don't order if you're in the states.
20 février 2026
Réponse de Slugs & Snails
Dear James thank you for your review and your email which read “ Please refund and cancel my order 5211. I'm not paying customs fees after I already purchased it from you. That's fucking idiotic. Charge a price that covers all your fees.”
For the record we have shipped your parcel
twice and paid YOUR customs charges both times which we do for all US orders as a courtesy and in an effort to keep our trade links with the USA strong.
We are not policy makers, we are a small family business and the current US tariffs stand at 50% of the product value which totally prices us out of our customers budget if we don’t absorb those costs. However if you wish to, you’re more than welcome to reimburse us for those costs seeing as you feel you should have paid them at point of purchase.
Never Delivered
My order from Feb 9th still hasn’t been delivered (it’s now March 18th), I’ve emailed twice asking for an update on my order over the past two weeks and haven’t received a response.
18 mars 2026
Réponse de Slugs & Snails
Hello Nicole many thanks for your review. As you are in Canada we do advise on our website to allow shipping processing times to pass before we can investigate your item as we ship a large amount of post and we also provide full tracking with our orders. We spoke to you early yesterday morning and explained this and investigated your parcel. An post have informed us that it is in Canada and they are reliant on Canada post to update the tracking which they often don’t do and as it hasn’t been marked as returned to us it will still be in your network. Canada post can sometimes be very slow as it goes through the US first and has to clear their new customs regulations first. However we are tracking this for you and keeping an eye on it.
Great tights for long legs !
The order was quick to arrive ,I love the design and the q quality is excellent ,they are long enough for my legs ....which is a rare thing !unfortunately only one pair arrived ,when I ordered two .. However this was very quickly rectified when I sent an email...the only thing I will say is the quality is so good they are going to last for ages!
20 février 2026
Réponse de Slugs & Snails
Thank you so much for shopping with us and we have long legged people here so we appreciate how hard it is to get tights that fit!
Great product
Great product, great service, great communication. My daughter is very picky and loves her new pajamas!
4 février 2026
Réponse de Slugs & Snails
Thank you Katherine, we really appreciate you shopping with us and taking the time to share your lovely review!
Réponse de Slugs & Snails
Thank you Alexandra, as parents we know how easily they slip with no shoes on so we like to take a little bit of the stress out of life 🤣
Prodotti bellissimi
21 janvier 2026
Lovely little business
Lovely little business, amazing customer service when we received the wrong order. Beautiful unique pieces. Affordable. Hugely recommend.
23 janvier 2026
The quality of clothes is amazing and…
The quality of clothes is amazing and the colours are perfect!
It fit my daughter perfectly with room to grow.
Yes, the shipping and customs are not cheap so it is best to order in a bundle.
15 janvier 2026
I love them!
I love them!
The fit is great. The colour is vibrant. The shipping to Canada was easy. Thanks!
30 décembre 2025
Réponse de Slugs & Snails
Thank you!! Have a wonderful Christmas x
Réponse de Slugs & Snails
Thank you Hanna, it was a pleasure to serve you x
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.