Slugs & Snails Avis 

238
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Amazing service as always, excellent quality products. Super helpful, you can tell this is a small family run business as the attention to detail is unreal. Will be back for more.

Noté 2 sur 5 étoiles

Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return. Ended up posting back when was in republic, with handwritten note re exchang... Voir plus

Noté 5 sur 5 étoiles

The quality of these tights is well worth the money and the time (coming from Ireland to the USA) is well worth it!! Customer service was wonderful when I emailed some questions. Thank You Kat!

Noté 5 sur 5 étoiles

My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements pour enfants
  2. Magasin de vêtements pour bébés
  3. Fabrique de textile
  4. Grossiste textile
  5. Magasin de vêtements pour hommes
  6. Magasin de vêtements pour femmes

Écrit par l'entreprise

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

238 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,4

Tous les avis

(238)

57 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Shorts set

We ordered the retro multi colored shorts sets. I already had it in regular and my son has it also. We both love them. We have 7 pairs of these between me with 3 and 4 between the boys. These wash beautifully , soften as they go and are so vibrant. We are a neurodiverse house and the two boys love these pj's. I always recommend them for snug and comfortable sleeps. The shorts set are my fav so far.

27 juin 2024
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Réponse de Slugs & Snails

Wowzers thank you Suzanne! We love to hear this!

Noté 5 sur 5 étoiles

Excellent quality & fast delivery

Super quick delivery and excellent quality. My 8 year old specifically requested Slugs & Snails because he loves the texture and comfort of these.

27 juin 2024
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Réponse de Slugs & Snails

We need to high five your little one for having AMAZING taste in clothes 😄

Noté 5 sur 5 étoiles

Fans for life here

Fans for life here. We love our new waffles sets. Bought the short sleeved neon & day glow ones. I found the sizing nice and generous. I love the contrast detail in the pockets and stitching. Buttons too. They wash great.

26 juin 2024
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Réponse de Slugs & Snails

Thank you Nadia!!! We are so glad you loved your waffles 😀

Noté 5 sur 5 étoiles

Happy Customer

My daughter already has the long sleeve version of this pyjamas and it is her favourite! She is delighted with this new short set. Perfect for the summer months. Excellent quality as always, wash well and maintain colour. Great customer service as usual.

20 juin 2024
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Réponse de Slugs & Snails

Thank you for your lovely review Kelly we are so happy to be keeping your little one warm and comfy!

Noté 4 sur 5 étoiles

No order and no reply

It has been more than a month and I have not received my order. Moreover, no one is replying my e-mails. In the end I managed to reach them by Facebook and it seems the parcel was with the local post.
I recovered my parcel and the products seem amazing. They are a bit bigger in size than expected, but the prints and the materials are gorgeous.

3 mars 2024
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Réponse de Slugs & Snails

Hi Maria, we are sorry you chose to leave this review. We had actually spoken to you before you left it, plus we had emailed you last week and also spoken with you via social media on Easter weekend. Your parcel is being held with your local post office - it was too large for your mailbox!! We informed you of this and asked you to contact your sorting office for collection. We can not access local post office depots unfortunately once the parcel hits your local network only you can access it for collection.

Noté 5 sur 5 étoiles

Adorable

Adorable, high-quality tights. Love this brand!

3 mars 2024
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Réponse de Slugs & Snails

Thank you so much Kelly 😍

Noté 5 sur 5 étoiles

I am so happy with my slugs and snails…

I am so happy with my slugs and snails clothes, they are super high-quality and excellent value. Love the designs for boys. The team are also the most friendly people, they expedited my order so it arrived in time for our birthday! Thank you S&S for caring!!!

27 février 2024
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Réponse de Slugs & Snails

Happy to have helped James 😘

Noté 1 sur 5 étoiles

Still have not received order despite…

Still have not received order despite ordering it one month ago. Have tried contacting customer service but have not been given any response.

26 février 2024
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Réponse de Slugs & Snails

Hi Lucy

Many thanks for your review, we are sorry that you chose to review shipping rather than our products. We have a really comprehensive shipping page that explains how we can offer free global shipping for orders but it means we use national mail services which are not as fast as couriers. We do offer the option to ship with courier if you want faster shipping but we can see you had standard delivery included for free. We love to be able to offer free global delivery which is almost unheard of with the cost of shipping these days, but it means that we have to hope our customers will be patient enough to wait for ground shipping. It’s been three weeks since your parcel dispatched which is the upper end for delivery from Ireland to Canada and of course it’s affected by weather and how fast your local shipping service is working.

We can not continue to offer free global delivery if people choose to not read the shipping guide and then leave us a bad review. This would be a real shame for everyone. Please do come back to us and leave a review on our products, we promise they are worth the wait. Also your parcel was shipped in a large holographic envelope, we ship in these because more often than not our parcels are too big for mail boxes and sadly postal workers seem to not always leave a note they have your delivery so when you need to ask them if you have a parcel being held, it’s very easy to spot!

Noté 5 sur 5 étoiles

Quick

Quick, helpful, nice, good quality!
Always again! :)

15 janvier 2024
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Réponse de Slugs & Snails

Thank you Mandy

Noté 4 sur 5 étoiles

I'm 5'8" and super skinny so the large…

I'm 5'8" and super skinny so the large pants are a bit big to where I have to pull them up constantly, but I wanted the top to be a bit long and that fits perfectly.

4 janvier 2024
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Réponse de Slugs & Snails

Hello Bailee thank you for your feedback, yes the large would be too loose if you are skinny but the medium would definitely be ok for your height so if you shop again pop us an email and we can make sure you get the right size 😀

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