Smart Hearing Avis 26

ordered these hearing aids about a month ago, tried them on all settings and all volumes for a couple of hours each time, they amplify the sound but in a very mechanical tone. They are not the quality that they suggest they are in their ads. Communication with the company is appalling. They clearly hope that by making you chase their help desk that you will give up and hence donate £149 to their bottom line. Still trying to get return instructions but not at all hopeful of success. IF you heed any advise at all, don't touch these with a barge pole !!!

The hearing aids are probably good but the pair that I've received are faulty. The right hand one makes an extremely loud noise randomly and it impacts on my tinnitus. So I am unable to use them. I've contacted smart hearing and they are at present promising to replace them but they are not very good. I've had to wait and wait they are far outside their promised remit of replying within 48 hours. Now I just keep getting repeat emails saying the same thing over and over. I've replied with the same answer verifying my address. I guess it's an algorithm I'm dealing with not a person.
The aids when I've briefly had them working seem ok. They make my voice very loud but I still can't hear the TV that well.
The whole experience has been a lot of hassle and very disappointing.

The hearing aids did not fit in my ears. My ear canals were too narrow and they did not stay in my ears. I asked to return them for a refund as stated in their advertisement (I sent them the requested photos) but all I got was emails, nine in total. I have returned them to the return address on the package so I await their refund of £149. I will update if and when I receive it.

Update: My Revolut bank resolved my dispute and I received a refund.

I am now receiving emails from Smart Hearing asking me to retrieve the sent parcel as the return address on package was not the correct address to send them to. I have to contact that address and retrieve the parcel. When I have retrieved the package I have to contact them again for the ‘correct’ address and return the aids by recorded delivery. This will take a long time! Meanwhile their name keeps changing from Smart Hearing to Try Smart Hearing and Hear Well. Thankfully to my Bank I received my £149.99.

My 86 year old mum is very hard of hearing and as such watched our lips and tried to join in our conversation. We tried a few hearing aids but the smile on mum's face when we put in her smart hearing aids would bring you to tears. Now other family members have ordered. Also the communication from Christine was 1st class, cannot fault my experience.

I found the hearing aids far superior to the set I was supplied from the NHS. I wear them every day for 8+ hours on average. I have settled on the 2nd Mode which I find to be the comfortable for my hearing. I place them in the charging station at night and I think I shall probably only charge the charging station once a week. So far the person that is most pleased with my hearing aids is my wife (she has stopped shouting at me).