Smart Plan Avis 157

Top customer service. Prompt response times. Truly a pleasant experience

Rude, telephone staff. Not friendly and did not want to help. I’ve been paying Smart plan for nearly 2 years and when I had a fault with my boiler they wanted to charge me £75 to come and take s look! Plus they could not guarantee then can fix it and also stated that if it was a PCB board they could not fix.
I then phoned my boiler company directly and they came a fixed it . No problem even though it was the PCB board. This company are a complete rip off so AVOID.
They have also charged me to cancel!!!
DO NOT USE!

Absolutely disgraceful company I didn't even sign up with them.
They incure charges of 26.50p per month for each missed payment as I didn't sign up I refuse to pay it and they will not cancel a service which I didn't request u till the amount has been cleared

A really great service and was there in my time if need. The staff on the phone were great and worked around me to arrange a visit. The engineer who arrived quickly couldn’t be helpful enough. High recommend this service.

Your colleague offered excellent customer service! They managed to resolve my query in a friendly time efficient manner. I will definitely be recommending your services after this so please keep up the good work!

Had an issue with my boiler and spoke to a gentleman who was friendly and polite as well as managing to call out an engineer to fix my boiler the same day. Very efficient and wonderful service.

The representative that I spoke to when I made an enquiry was really helpful and friendly whilst helping me; resolve my issue. The engineer that came to fix my boiler came on time and managed to resolve the issue, whilst providing excellent service

Engineer came, really nice guy and he was very helpful.

I took out a smart plan a few months ago and had to call recently about a plumbing problem and was very relieved to find friendly staff that helped me to sort the matter out quickly and at no extra cost, thank you, was much appreciated.

The staff member that came was really helpful and overall I had a pleasant experience. Would Recommend.

My experience was very easy, the staff was considerate and helpful, answering all my issues and explaining it all.

Very good customer service!!!

The staff were very polite. They answered all my questions putting my mind at ease, extremely helpful. Excellent customer service.

Had my first annual boiler service carried out on Friday, engineer was really polite and arrived on time :)

Staff were warm and friendly and made things very easy!

Happy with services provided. Good price. Dosent increase price.

Amazing customer service, would recommend

Really friendly team, spoke with a guy called James, who went out of his way explaining the plans that the company offers. I'll be recommending these guys to my friends and family based on this experience.

Friendly customer service team. Extremely helpful!