Smartleasedubai Avis 58

I am very disappointed with this company’s service. I rented a car and was required to leave a deposit. After returning the car in good condition and on time, my deposit was not returned within the promised timeframe.

This is a fraudulent company working on low rates and not refunding the security deposit. They do not respond to emails and do not answer calls. AVOID AVOID and save yourself money. Still waiting for refund 10 months later!

Smartlease is not refunding the deposit 2000 AED for 2 months. Phone number is not answered. Whatsapp is also not entertained. Extremely poor response and while going in person, they are citing scratches UNDER the bumper which already existed. No pre-lease photos or post-lease inspection report or any repair bills or any invoice, settlements whatsoever. Scamming company. They also say only mon to fri 11am to 5pm the accounts team will work. Despite a promise to pay in 21 days on WhatsApp, they have done nothing.
Now i need to file a compliment with RTA and Consumer Protection.

🚨 WARNING: SCAM-LIKE BEHAVIOR – DO NOT DEAL WITH SMART LEASE 🚨
This is one of the worst car rental experiences I have ever had with Smart Lease.
After returning the vehicle in perfect condition, my security deposit of AED ____ has still NOT been refunded, even though:
There were NO damages
There were NO fines
The car was returned on time and properly inspected
Despite repeated follow-ups, Smart Lease responded with:
Lies and empty promises
Continuous delays
Complete lack of accountability
This behavior is unethical, unprofessional, and unacceptable.
Withholding a customer’s deposit without any valid reason is a serious violation of consumer rights.
I have already filed an official complaint with Consumer Protection, and I will continue escalating this matter legally until my full amount is refunded.
I strongly advise everyone to stay away from Smart Lease.
Save your money, time, and peace of mind.
⭐ One star — because Google does not allow zero stars.

Worst company
Worst customer service
Absolutely CON artists
Lie and lie and more lies
False promises
Wrong car
They try to trick you by saying there are more scratches on car.
Driver,
Team and everyone else just scam.
I have reported to relevant authorities.
DO NOT DEAL WITHT THEM.
Still waiting for my deposit back

Very bad and unprofessional company they promised me to return the deposit after 30 days and didn’t receive it till today no one is replying call or WhatsApp .

Absolutely avoid this company. They are dishonest and do not honor their commitments. No one showed up for the vehicle return, forcing me to leave the car at the hotel. I then had to arrange my own transportation to the airport, which was the agreed return location. They do not respond to calls or messages and have not refunded the security deposit. A complaint has been filed with the Department of Economy and Tourism in Dubai. Stay away from this company.

“Smart Lease Dubai charged me for an MG5 but delivered a lower-value Kia Pegas. Despite returning the vehicle in full compliance with the rental agreement, my deposit has not been refunded, and all attempts to contact the company have been ignored. This behavior constitutes unfair commercial practices under UAE Consumer Protection Law.”

Beware – Poor Car Rental Service Experience

• They promise deposit refund in 30 working days, blaming Salik and traffic fines
• In the UAE, Salik and fines do NOT take a month to appear
• After the waiting period, follow-ups are ignored
• The accounts/refund contact number stays switched off
• Even after giving a specific refund timeline (e.g. 48 hours), no refund is processed
• Currently still struggling to get my deposit back
• No response, no accountability

Think twice before renting.
Sharing to create awareness and save others from the same experience.

Предоставили автомобиль в аэропорт с грязным салоном,технически в плохом состоянии.Не возвращают депозит.

Terrible company. Refuse to return deposits. Chasing them for weeks now to try and get my deposit back and keep getting told it will take time even though the 30 working days are long past. Avoid renting with them at all costs

The police need to get involved. This is a fraudulent company. Filing my case again.

A terrible customer service experience
They seem cheaper, but the vehicles are in poor condition and they hold your deposit for more than two months. If you need rental services, please do not use this company.

This is the worst car rental company i've ever experience. i NEVER write reviews eventhough experience is bad, but the fact that i spent my time here to write reviews? explain how dissatisfy i am.

1. Car given was completely in zero tank.
2. They said no deposit, but they have lots of additional charges that were not mentioned. Returned the car and suddenly asked for a "cleaning fee"
3. when it comes to them asking for payment, they replied within seconds. SECONDS. and when it's time to returning the deposit, i got read for so many times. messaged them for days, all i got was a read.
4. 30-35 days deposit will be returned they said. BS, it's been 40 days now, after several times complaning, calling, they "made" the transfer, which i HAVEN'T receive till today by the way, and they send the screenshot of the receipt, it said cheque will be credited end of the month (which is 25 days from today) . i'm not even sure if i will get this money or not, let's see in 25 days.

WORST EVER, DO NOT GET IT FROM THIS ! It can look "cheaper" than other rental, but consider your deposit is gone.

they should change their name to something else because clearly SMART is not the one.

I rented a car from Smart Leese. The car itself was fine and the rental process was straightforward.

I am still waiting for my deposit refund after returning the car, and it’s over the 30 days.

I’ve been following up with the company for an update. I hope to receive the refund soon and will update my review once resolved.

Sharing this to help others understand my experience and encourage clear communication on refund timelines.

The worest car leasing experience ever I wish I've seen the reviews a week ago. They even ignore the calls and the reach out via WhatsApp
I am reporting them to customer rights they gave me a damaged car and refusing to exchange it for the whole week I have been after them

They are very rude , they don’t respond and didn’t answer to any call that they know the number so I try to call with another number and they answer but they didn’t refund my deposit back yet police and dubai should make them responsible for their scam

This is the worst experience i had in my entire life with a care rental i spoke to them yesterday they said that they can’t deliver at night so i understand, today i contacted the guy named Rizwan at 10am he stated that he will deliver the car after 3 hours ,
3 hours passed no response i messaged him he said at 3:30pm for sure they will deliver and i was waiting and waiting and the guy stopped responding to me
I wasted my entire day waiting for them ro deliver they couldn’t be honest and just say we don’t have the car they kept me till last minute,
It’s so frustrating i don’t recommend them at all

The worst company for car rental
They are not refund the money on the time
And I keep calling them no one answer when they know my number
After when I went to their office and complain, they said Ok we will refund after I complain in Dubai consumer right