Smartwool Avis 

I was trying to place an order with this company since 8 AM is now 5:30 PM. Their website did not work and I assured that my credit card company was not the cause. I tried to place my order 2 separate times with the representative and the first gentleman hung up on me and the second gentleman was argumentative and did not really want to place the order. I asked him how a company could treat their customers like this and still stay in business. I did send the company of a list of what I wanted in my order to see if they could place it and I just received a pithy email talking some nonsense about payment rather than actually placing the order and then called me for the payment. They focus on trying to blame me for their website faults instead of excepting responsibility and just rectifying the situation. The 2 gentleman that I talked to from customer service can barely speak English. I will just go by Duckworth wool as a customer service is outstanding and nonargumentative. This company has the worst customer service I have ever experienced.

I would have given 5 stars but when I placed an order, somehow it got cancelled on your end. HOWEVER, you were gracious to give a credit when I reordered the same products. I thank you for that .

One star for shipping. This takes forever and shipping with FedEx is the WORST!!!!! I love the socks but come on!! Find better shipping! For the price of the socks you should find a better form of delivery!!

Happy with my purchase. Comfy socks!
Fast shipping - Great updates - Delivery expected!

You all are great and very helpful. Love your products, too. Thank you!

Love your socks/ wool hoodies/ thermals!!!!!! Yeah!!!!!!!!
Live in your socks even now ! Old -poor circulation in feet💝😩😩🥴🐓🐓🐓🐓u made the diffff this last winter
Now buying for grandbabies !!!!!! AND GREATS 💝
Wish u still had the bunny socks , chickens, turtles, horses, kitties for my grands- sent the guy ones to grandbaby who’s a firefighter!
On tight budgets heating in winter is expensive! Warm feet make the difference!!!!!

1 star but if I could give zero stars, I would. Bad quality for products and also terrible customer service

My sister and I recently walked the Camino Santiago for 200km. I told her SmartWool is the BEST CLOTHING for outdoor adventures. She was skeptical. However, after hiking 12-15 miles per day over rocky terrain in variable temperatures, she became a believer. At some of the hotels along the way, it was really cold. SmartWool kept me cozy. And the socks NEVER got smelly even after 4 weeks of active wear. No blisters, either! Honestly, the BEST product I've ever purchased.

They DID make decent socks 10 - 12 years ago ........ I bought same type sock recently ....... horrible ....... washed about 6 time thinking that would help ...... it didn't ............... expensive junk / garbage

Ik heb een grote voet maar europa wil geen xxl-sokken leveren.
Amerika levert niet naar europa waar ze wel worden verkocht!

I was ordering socks on the Smartwool website and applying a discount code. When I selected "Apply Discount," the website completed my checkout (even though I had not clicked on that option) WITHOUT applying the discount code I had just correctly entered. Now the website says I cannot cancel or modify my order. I have wait for the order to be delivered, request a shipping label, wait for the order to be shipped back, and then wait 3-5 weeks for a refund. This is absolutely ridiculous, and I will never buy from this company again. Your malfunctioning website and moronic return/cancelation policy has just cost you a 15 year, loyal customer; great job!

I ordered some items from Smartwool recently and they changed my order mid-order due to stock issues. Instead of offering to replace the item - a key item in my order - they simply shipped it without the item. I attempted to cancel but they simply brushed it off and said they can’t. They offered free shipping for another item, but it is not the item I want. I no longer want the order, but now I have to waste my time returning an order because they messed up. Last time I do business with that company.

Promised me 3 day shipping 2 weeks later I dont have my order. These guys are scammed. Customer service is absolute nightmare.. im boycotting for life

Their clothing is great, their website and customer service are terrible. At Christmas I placed an order and it was supposed to include a free pair of socks. No socks. They said I should have called if it didn't show up on the order page. Said they would send them, but never did. On February 3, I placed an order and it said free 3 day shipping. It didn't show up on the order, so I called them. Was told they would credit me the shipping as soon as I placed the order. Never happened. Chatted with someone today and they said it was done on the 7th. Definitely did not show up on my credit card.

I bought merino gloves liners. One week in, they are ruined. I am gentle with them and they are worn under leather ski gloves. Really disappointed

Every year I look forward to the email from Smartwool for their spend X amount and receive a free pair of Christmas socks promo. This is the second year in a row they have not sent my free Christmas socks, even though I met all of the order requirements. This is the second year in a row customer service has said, "too bad, so sad." They say they are out of the promotional Christmas socks and will not make this right. I love Smartwool socks, but because of their false advertising and poor customer service I will be switching to Darn Tough in the future.

it costs a lot, more tha 120€ for a man base layer. it's a shirt almost cool rather than warm as it's intended for.
very bad product.

These used to be good. But over the last couple of months I am finding holes wearing in the heels of several new pairs I just can't believe how rubbish they have become.

I placed an order, and before I paid for it I checked the delivery date. The date they said I'd get it by was perfect. After placing order, I received numerous changes to the delivery date which was a pain, since I have to watch for deliveries due to theft. Then finally heard that it would all arrive after I left for my trip. I contacted the company and they offered a refund but nothing more. very poor customer service. The product may be okay, but if you actually need if for some specific event or trip, don't bother ordering from them.

This used to be a great company to buy quality socks from. Lately the socks have fallen in holes and even arrived with holes in. And don’t try to return anything - you have to go through a complicated return process, ship it to Italy and wait a long time to get your refund I’ve stopped buying from them.