Smartwool Avis 

3 day shipping to over two weeks. Spent extra money for 3 day shipping to make sure socks were with me a week before my trip. Lost money because they continued to deliver them after I canceled my order and will not refund, so much stress before and during a trip and then had to buy socks elsewhere costing more than I could afford for a trip that was supposed to be relaxing and relatively inexpensive, ending up short on cash needed to get home. Feel lied to and scammed. Would suggest making your own socks before buying from them.

Very poor customer service experience. Placed online order directly with Smartwool, heard nothing for 7 days. Sent email chase up, delayed response from agent Debora telling me possible delays due to promotion period with no indication of dispatch timetable

Best socks ever. They really improved my skiing.

Ordered socks, not realising that Smartwool are located in Milan, Italy. Returning the socks was expensive and it took ages to get a refund because the socks were retained in Customs in Italy for weeks on end. Eventually received a refund.

I wasted 4 calls and nearly 3 hours of my life over multiple weeks on this company's abysmal customer service, all for socks. I signed up for a discount by joining the mailing list, but the coupon code they sent didn't work. I had to call customer service to get them to resend it. My order was free shipping due to how much I purchased. Placed my order. One of the pairs arrived damaged, but I actually DO need them...so I had to call again and they said they couldn't just resend the product but I had to reorder. Asked them to then give me the same discount. The coupon codes they sent didn't work AGAIN. I had to call again and worked with the company for another HOUR and tried to order by phone. They have some really weird system. They said my credit card wasn't working, so I called the credit card company and got them on the phone with the vendor. No charge had come through from Smartwool and the credit card company explained that. The Smartwool CSR then hung up on me. She never processed my order. I will NEVER purchase from that company ever again. I wasted nearly 3 hours of my valuable time for a pair of socks. Completely unacceptable. DO NOT shop with them.

The worst socks ever. Instantly pill and form holes. I spend more time darning these darn socks than wearing them.

I absolutely love my base layer merino wool thermal crew and bottoms BUT please order down a size. I followed the ordering guidelines when ordering. Once worn, the layers sagged. Shipping was quick and quality of product was good. I have already washed them to try and get them to come back to original shape but that was a bust.

Socks break almost instantly. Claim to have a lifetime warranty but in reality impossible to return

Please beware of this company. There was discount shown on my order but when I made the payment this disappeared and I was charged the full amount and much more than I expected. I have never experienced this before so please make sure you take a photo if there is any discount shown so you have proof should it disappear like it did for me. I contacted company but they refused to accept this had happened.

bloody awful. `Returns process very difficult.
£13 for a return.
Link to customer care doesn't work.
Will never buy from them again. Shame as I liked the socks

They use in Italy UPS vector that never leave packet in garden. I need to ask a refound on my order and buy the same thing on amazon...

My local dealer did not have the socks I wanted so I ordered 3 pairs direct from the Italian branch on the 8th of October. I received an email the same day that the socks had been packaged and given to the courier. The package arrived on the 11th of October. The socks were just as I ordered and I love them, as I knew I would! I had seen the mainly bad reviews even before I ordered but I decided to have faith and just go ahead… glad I did!

I placed an order that was delivered to the wrong address - FedEx delivered it to a local sixth form rather than my home. Smartwool have proof of this but they claim they cannot refund me until they hear from FedEx, who are supposedly not responding to their messages. So despite the company admitting I don't have my order and that it was delivered to a completely incorrect location, I have neither my order nor a refund. Hopefully I'll at least get my refund at some point. Shocking service.

Hoewel de producten van smartwool goed zijn, is hun service heel slecht. 1 artikel werd niet geleverd, na meerdere mails en pogingen om te bellen, nog steeds geen antwoord.

Worst customer service ever: The goods never arrived. UPS made a mistake and put the package in the mailbox (despite redirecting it to the parcel shop). But Smartwool needed 4 weeks to solve the problem, and only thanks to Paypal's intervention did I get my money back.

Socks arrived defected. When put on the heels looked like they were sown all square like. Awful. Contacted customer service and they are saying to pay for shipping to get a replacement. Why not just refund me for the crappy pair that they did not inspect. Awful.

I rarely rate reviews this one in sense enough to do so. I ordered two pairs of socks historically I’ve rated smart wall products but I’ve bought in store ordering online. One of the pairs of socks had a huge hole in it, photographed showed it to the online team, who processed the refund but would not allow me to have it replaced. And wanted to charge delivery for another pair. Poor customer service to what they propose to be a premium brand product. . Avoid online purchasing from this company.

I bought a pair of their 250 Merino bottoms a year and a half ago. I only wear them in the winter when it's very cold outside (-20C or lower) when I take my dogs for a walk. Usually my snow pants and a pair of joggers is enough but as I said when it's very cold outside I'll put my Smartwool bottoms under my joggers. I have worn them less than 10 times since buying them. When I put them on for the first time this winter I found a hole in the thigh which wasn't very big but it has gotten bigger since then. A few weeks ago I checked them out to see if there was any other holes and I found a bigger hole and around the hole the threads were pulling apart so that hole is going to get much bigger. I contacted Smartwool because they have a 2 year warranty. I sent them pictures and everything and they replied about a week later saying that they will replace the bottoms but they don't have the same pair in stock so to go on their website and pick 3 different pairs and they'll pick one of the 3 and send me a pair. It's been 2 weeks since I replied to their email with my 3 choices and I have not heard a single word back from them. I emailed them twice since then and still not a single reply back from them. I have filed a complaint against them with the Better Business Bureau and they have not replied to that either. Trustpilot needs to add an option to add photos to your review so I could show you all the holes and the screenshots of the emails and their lack of reply in the email thread.

Smartwool ended up replying after filing a complaint with the Better Business Bureau. The same day they replied to my BBB complaint they replied to the email thread. The only replied to the email thread because of my BBB complaint but anyways. In both the BBB reply and the reply to my email thread with Smartwool they both said that they were sending the replacement bottoms. The message from the BBB reply said ''if you have any other questions just reply to your email thread'' which I did because I replied to ask if there was tracking for the replacements that they supposedly sent. Again Smartwool NEVER replied, it been weeks and they never replied. After waiting a while for a reply to the email thread I replied back to the BBB complaint saying that I replied to their email thread and didn't get a reply AGAIN and then they never replied to my reply to that message on the BBB. They actually did send a replacement and I did get it but the lack of communication from them is so frustrating. It's not hard to just reply to a simple message. At least they sent the replacement but be warned, if you have to deal with a warranty claim, be prepared for a serious lack in communication. Also, file a complaint with the BBB if they're not communicating with you after you email them directly, it's the only way you'll get a reply from them, possibly.

To echo other reviews, if you return items you will be shockingly under refunded. I ordered and returned £68 worth of socks and received a £6.99 refund. This despite their (SIC) Easy Returns policy. They claim you will be refunded the same amount your items cost. They even confirmed this in an email to me! This is not true. After you receive your under refund they then revert to radio silence.
No response to emails, no returned calls to messages left, the person who answers claims not to speak English even though you can select it as an option when calling.
I have opened a disputed transaction with my credit card provider. I wish I’d checked Trust pilot before ordering.

If I could give Zero I would, this is the third review I have written, my other two were there but seem to have been removed. Placed 2 orders in December, XL ski socks, arrived and were definitely not XL. Returned end of December, received a refund in January 5% of the original cost, chased and chased. It was at this point I found it is an Italian company....SmartWool Uk....whats that all about!!! Rang Italy, finally end of February received another part refund, still chasing £52 for both orders and it's now the end of March. Also in an email (which take forever to be replied to) they drop the bombshell that it's £13 per order for return.....I thought I was ordering from a UK company!!! I urge you, do not order from this company !!!!!!!!!