I’ve been searching all over London for furniture and vintage pieces, and eventually came across Smithers in Shoreditch. Ended up buying a beautiful blue neon sigh, a real vintage one from around t... Voir plus
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Beautiful Custom Neon Sign We ordered a custom pink LED neon sign for our granddaughter’s bedroom here in London and absolutely love it. It was made specially for her birthday, arrived in roughly t... Voir plus
I ordered a Spider-Man pinball table from the UK to the U.S., and I was genuinely blown away by how professional the whole process was. These guys don’t mess around, everything was crated to perfe... Voir plus
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I spent weeks trying to find a decent neon sign for my salon. Tried a couple of other companies first and honestly the quality was awful – flimsy acrylic, lights flickering, and one even turned up... Voir plus
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4,2
Bien
31 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Awful service
Awful service. Sent clock that did not work in the middle of January. Despite several e-mails still awaiting a refund
7 février 2024
Avis spontané
ordered sitting bulldog on 31st…Poor Service
ordered sitting bulldog on 31st December 2023, was sent wrong item.Had numerous contact with Nick and eventually return of the item was arranged. I have contacted them twice for refund and still waiting. At the price of the item i would have expected better customer service. extremely disappointing experience.Poor service from the start.
24 janvier 2024
Avis spontané
Exceptional service thank you
We purchased a table from them a few months ago, it was a bespoke order so they wait time was 3 months which was well worth waiting for. We now have beautiful gold plated table in our house and the whole family love it. Thank you once again.
6 octobre 2023
Avis spontané
Réponse de Smithersofstamford
Thank you so much for taking the time to leave this positive review! We’re really pleased to hear the gold-plated bespoke table was worth the wait and that it’s gone down well with the whole family. Pieces like that take time in the workshop, so it’s great to know you’re enjoying the finished result.
We appreciate you choosing Smithers for a custom furniture order, if you ever need anything else, we’re only an email away. Best Wishes Smithers
Very poor service
We purchased an expensive scooter cocktail bar from the company . It took several months for it to be delivered despite them holding on to our payment . When the scooter eventually arrived it was damaged .
They were very poor in communicating and slow in getting h the damaged parts to us ( which we had to fit ) . Very poor customer service . Would not use them again
27 octobre 2023
Avis spontané
Réponse de Smithersofstamford
Hi there, thank you for your review.
This item is made from a real, reclaimed road vespa scooter, so some marks and imperfections are expected, as stated on the product listing. When you reported the rear light damage, we requested photos, ordered a new light, as soon as it arrived in stock.
We also offered a full return and refund if you preferred not to keep the piece.
We’re sorry the wait for the spare part took longer than expected, but we did resolve the issue and the scooter bar was completed as agreed.
Best wishes,
Smithers
Appalling rude company
If I could give a 0 I would. Placed an order with shipping being 2-3 days. A week and a half later I emailed to chase it with no response and then a few days after that I chased it again to be told 'it will be with us shortly' in other words they sold an item knowing it wasn't in stock. Said item was a gift and I ended up filing a charge back with the bank to get my money back. I have then now received a snotty email where they said I cost them money and that they'd given a date for delivery. They hadn't. IF they had I would of accepted that and waited. Absolutely shocking service from start to finish. How they're even in business is beyond me.
Edit to add, they've just emailed me calling me a pathetic human. Guess we know who the pathetic one really is 🤣 shocking behaviour from grown adults.
25 septembre 2023
Avis spontané
Horrible experience!
Horrible experience!! I placed order for over £500 and emailed to cancel right away. No response to numerous emails!! No one picks up phone! No one responds to messages left! Horrendous customer service. You have my money and I have zero goods and have been waiting for refund for weeks!!! This is NOT OK. Will open case with bank as it’s now been 2 weeks
1 septembre 2023
Avis spontané
Réponse de Smithersofstamford
Hi there, thank you for your review.
We’re sorry things felt stressful at the time. We are a small independent business and the phone isn’t manned all day, so the quickest way to reach us is always through WhatsApp — there’s a direct WhatsApp contact link on our website for fast replies.
When cancellations are requested after payment has been processed, refunds are issued straight back to the original card. Depending on the customer’s bank or card provider, reversals can take around 7–10 working days to show on the account. This order was refunded in full shortly after the request.
If you ever need assistance again, please feel free to contact us via WhatsApp and we’ll be happy to help.
Best wishes,
Smithers
Great table, chairs never arrived
Great table. Solid and well made, arrived as expected.
Chairs never arrived.
I emailed and no one ever got back to me.
I have called numerous times and left messages. No one gets back to me. Customer services have definitely let this business experience down.
I'm out of pocket £195 and am hoping this review gets them responding.
30 juin 2023
Avis spontané
Réponse de Smithersofstamford
Thanks for your review.
We’ve searched our system and can't find an order under your name or the details provided here. If you placed an order with us, please contact us with your order number or the delivery postcode and we’ll get this resolved immediately.
We always replace or refund any missing items, so once we have your details our team can sort this quickly for you.
Excellent customer service
Excellent customer service. I had an issue with an order, and Emma responded very quickly. I'd have no doubt ordering from them again.
29 juillet 2022
Avis spontané
Réponse de Smithersofstamford
Thanks for the lovely review!. We always aim to respond quickly and sort out any issues without any hassle, so it’s great to know you felt confident ordering again.
Thanks for choosing Smithers!
We ordered from this company and…
We ordered from this company and unfortunately our table got damaged in transit, I got on the phone to them immediately, they was very friendly and sorted out another table to us within 3 weeks. I would definitely buy again and highly recommend them
2 juin 2022
Avis spontané
Réponse de Smithersofstamford
Thanks so much for taking the time to leave a review. We’re really glad we could help when the first table was damaged in transit — our team always tries to get replacements out as quickly as possible, so it’s great to hear everything was sorted and delivered within just a few weeks.
We appreciate the recommendation and would be happy to help again anytime.
Thanks for choosing Smithers!
Sold me goods from their website which…
Sold me goods from their website which they didn’t even have in stock, waited 3 weeks still nothing except empty promises, they wouldn’t explain why they sold goods that they didn’t have, whist pleasant communication really disappointing and frustrating
3 août 2021
Avis spontané
Réponse de Smithersofstamford
Hi very sorry Ruby, we did not have the item in stock for you, but we did email you within 48 hours after the order.
We gave you a lead time to wait of 3 weeks. but you wanted a refund which we gave you 24 hrs later.
I don't think this does deserve one star service really. Regards Smithers Team
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