Fantastic experience from start to finish! The product quality is excellent, the pricing is very competitive, and delivery was impressively quick. What really stood out, though, was the outstanding... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered 2x Japanese import RYO Golden Virginia 50g. Sent and received promptly with express post. Pouch packaging appears to be OEM. Clear outer sleeve and all pouch seals intact. Includes Gr... Voir plus
L'entreprise a répondu
Excellent service, live in central Queensland purchased on the 9th and arrived today 12th which is awesome as usually for anything to be delivered here takes longer even with express post.. Product... Voir plus
L'entreprise a répondu
I ordered 25g and 50g roll tabacco. What I got is one package with 18g tobacco and another one contained 44g. Looks like guys are claiming total weight of the packages as net weight of tobacco. Qualit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Smokcigs is an Australian online tobacco store offering a wide range of premium cigarettes, flavoured cigarettes, roll tobacco and accessories at competitive prices. We stock popular international and Australian brands including Marlboro, Double Happiness and Manchester. Every order includes FREE EXPRESS SHIPPING via Australia Post, with most deliveries arriving within 1–2 business days. Our team is available via WhatsApp and email, and we back every order with a 100% satisfaction guarantee and a 30-day return policy. This website is strictly for adults aged 18 and over.
Coordonnées de contact
4,6
Excellent
27 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic experience from start to finish
Fantastic experience from start to finish! The product quality is excellent, the pricing is very competitive, and delivery was impressively quick. What really stood out, though, was the outstanding communication throughout the entire process.
A special mention goes to Chris in customer service, who went above and beyond. When my preferred product was unavailable, he proactively reached out, presented alternative options, and guided me through the process, all in a timely, genuinely friendly manner.
Highly recommended, you won't be disappointed!
5 juin 2026
Avis spontané
Réponse de Smokcigs
Hi Demian, thank you so much for this wonderful review! 🌟
We're absolutely delighted to hear you had a fantastic experience from start to finish. Providing excellent quality products at competitive prices, with fast delivery, is something we work hard at every day, so it means a lot to know it's being noticed!
We'll be sure to pass your kind words on to Chris. He truly is a fantastic member of our team, and it's great to hear he was able to help find the right solution for you in such a friendly and proactive way.
Thank you for your recommendation. We look forward to serving you again soon!
Warm regards,
The Smokcigs Team
Excellent Service & Experience!
Consistently great service. Excellent quality, reliable delivery, and great customer support.
Special thanks to Chris for always being so helpful and patient. 🙏
31 mai 2026
Avis spontané
Réponse de Smokcigs
Hi Bella, thank you for the lovely review! We're so glad to hear you've had a consistently great experience with us. We'll be sure to pass your kind words on to Chris, it means a lot to the whole team!
Warm regards,
The Smokcigs Team
Réponse de Smokcigs
Hi Gemma, really glad to hear it. Thank you for your continued support!
Excellent prices and super fast…
Excellent prices and super fast delivery. I’ve had no issues what so ever so far. The only thing is they run out of stock frequently and I have to buy elsewhere. 💯 recommend these guys
9 mars 2026
Avis spontané
Réponse de Smokcigs
Hi Nicole, thank you for the kind words! We completely understand the frustration with stock availability and we're actively working to keep popular items stocked more consistently. Hopefully less out-of-stock moments for you going forward. See you soon!
Great!
Great! Easy to navigate website, same day posting and they actually do it. Prices are reasonable. Quick shipping. Order progress emails. I misspelled my own name and let them know but no reply. It didn't matter in the end, still arrived in good time.
12 février 2026
Avis spontané
Réponse de Smokcigs
Hi Denean, really glad it all worked out and arrived on time! Apologies for missing your message about the name, we'll make sure we're more responsive to those requests. Thanks for the feedback and see you on the next order.
They r legit
They r legit, I'm a bit suss on the companies that have a $200 minimum thankfully smokcigs don't do this, I only wish they offered the best prices I have found Dunhill for $110 if they could match this I would buy three cartons per week
30 novembre 2025
Avis spontané
Réponse de Smokcigs
Hi, glad we passed the legitimacy test! We hear you on pricing - our prices reflect current market availability and supply costs, which do fluctuate. We're always working to source stock at the best possible prices and hope to get more competitive on certain brands as supply improves. Cheers for your support.
Amazing customer service quick…
Amazing customer service quick responses for any help n communication prompt delivery can’t beat this company well done guys I have ordered half a dozen times n just good customer service well done guys 😊
18 janvier 2026
Avis spontané
Réponse de Smokcigs
Hi Maree, six orders in and still going strong - that means a lot to us! Thank you for the kind words and for your continued support. We'll keep doing our best to deliver the same experience every time.
I found the site by accident and…
I found the site by accident and thought I’d give it a go. So pleased I did. Deliveries arrive in one to two days no issues. Have been ordering weekly and never had an issue.
22 décembre 2025
Avis spontané
Réponse de Smokcigs
Hi Carla, a happy accident! Weekly orders with zero issues is exactly the experience we want every customer to have. Thank you for your loyalty and see you on the next one.
I was a bit unsure buying online and…
I was a bit unsure buying online and not knowing if I would receive what I ordered, I was very wrong. Reached out and they replied and confirmed they would send my order, arrived less than 2 days later with exactly what I was after 🙏… Thank you Smokcigs for super fast service and delivery.
14 décembre 2025
Avis spontané
Réponse de Smokcigs
Hi Theresa, we know the hesitation of buying online for the first time and we're really glad we could put that to rest. Thank you for reaching out to us and for giving us a chance - we look forward to serving you again!
I was sceptical at first
I was sceptical at first, having being burnt by a similar company, but I was extremely happy after my order actually arrived in the first place and in the expected time frame. I will definitely be using these guys again.
7 décembre 2025
Avis spontané
Réponse de Smokcigs
Hi Wayne, we completely understand the scepticism and we're glad we could change that. Delivering on time and as promised is the bare minimum we aim for. See you on the next order!
Excellent service
Excellent service, live in central Queensland purchased on the 9th and arrived today 12th which is awesome as usually for anything to be delivered here takes longer even with express post..
Product bought was the tobacco 30gr. packed well, product is awesome so purchased another 4pkts today.
Will be a regular customer all the way from Central Queensland..😊
12 décembre 2025
Avis spontané
Réponse de Smokcigs
Hi Azlea, Central Queensland in 3 days is a win! Really glad the delivery impressed and that you're happy with the product. Welcome as a regular - we'll keep doing our best to get your orders to you fast.
Incredibly happy with my experience
Incredibly happy with my experience. Ordered 2 cartons on the 2nd of December and they came on the 3rd. My order was exactly what I asked for. Definitely will use this website again.
3 décembre 2025
Avis spontané
Réponse de Smokcigs
Hi Bec, ordered on the 2nd and received on the 3rd - that's what we're all about! Really glad everything arrived as expected and we look forward to your next order.
Good alternative to RYO Port Royal Original
Ordered 2x Japanese import RYO Golden Virginia 50g. Sent and received promptly with express post.
Pouch packaging appears to be OEM.
Clear outer sleeve and all pouch seals intact. Includes Green Rizla papers pack attached to the pouch. Sucks in air on first opening like one would expect from factory. Tobacco moist and compressed with no stray dregs which would indicate altered contents.
Haven't tried domestic retail GV to compare but the JPGV smokes like a stronger Port Royal Original.
Just as smooth and similar taste on the draw. Then sits slightly harsher and punchier in flavour afterwards.
All in all, no complaints.
13 octobre 2025
Avis spontané
Réponse de Smokcigs
Hey, thank you for the detailed review! Really glad the product arrived promptly and in perfect condition. We appreciate you taking the time to share your thoughts on the quality - feedback like this is genuinely helpful. Hope to see you back soon.
My first purchase
My first purchase, so I Purchased just a couple of packets, just in case. Package arrived in 24 hours from Sydney to me in Melb. Exactly as ordered. This is a legitimate site and I appreciate the fast delivery. Will use again. 5 stars.
24 septembre 2025
Avis spontané
Réponse de Smokcigs
Hi Stevens, thank you for giving us a try! Sydney to Melbourne in 24 hours is exactly what we aim for. Glad everything arrived as expected and we look forward to your next order.
Excellent company
I have tried other cig sites and tried Smokcigs with one carton only. Totally pleased with the service so ordered more. Great packaging and very speedy delivery. I'll be staying with them. Give them a try, you won't be disappointed.
23 septembre 2025
Avis spontané
Réponse de Smokcigs
Hi Robyn, thank you for giving us a try and for the kind words! We're thrilled the packaging and delivery met the mark. We look forward to serving you again.
Exceptional customer service and product.
Exceptional service and great product. Customer service is 5* always responsive and very helpful. Fast shipping with tracking. Highly recommend.
11 septembre 2025
Avis spontané
Réponse de Smokcigs
Hi Heather, thank you so much for your wonderful review! We're thrilled to hear you had such a great experience with us. Our team works hard to ensure every customer gets fast, helpful service and we're so glad that came through for you. Your recommendation means the world to us - we look forward to serving you again soon! 😊
Weight is not correct
I ordered 25g and 50g roll tabacco. What I got is one package with 18g tobacco and another one contained 44g. Looks like guys are claiming total weight of the packages as net weight of tobacco. Quality is more or less ok, but a bit too wet. 2 stars only because I got at least something
11 août 2025
Avis spontané
Réponse de Smokcigs
Hi Egor,
We've tried searching our customer list, but we weren't able to find your order. We want to be transparent and let you know that we don't alter the weight of packed and sealed packages, as they are shipped to you exactly as we receive them.
If you're unhappy with your product, please email or WhatsApp us with your order number, and we'll be happy to arrange a full refund or a replacement immediately. We are here to help make sure you are happy.
I have a great experience buy…
I have a great experience buy cigarettes here. All my order received will well done and great.i love shopping here it has a lot brand . The service reply so good and fast.i'm not regret shopping here.thanks alot
16 août 2025
Avis spontané
Exceptional service
Excellent service, exceptional customer support, and postage is always very fast. Highly recommend!
Every order I've received has been spot on and never had a single issue 👌🏼
14 août 2025
Avis spontané
Réponse de Smokcigs
Appreciated.
Réponse de Smokcigs
Thank you and blessing to have you with us.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.