Smooch Wedding Rings Avis 

We had our wedding rings from smooch 13years ago, after a consultation with their rep in our home we were able to design them to our specifications. They are of a very high quality and we have received an excellent after care service. Smooch are easy to contact, and respond quickly. We would highly recommend this company.

So far so good. I met Angela Faulkner at Manchester Monestary Wedding Fare Jan 2022 and arranged an appointment for her to visit us at our home to size our rings and to select from a range of his and her wedding rings. She wasn't pushy, I didn't feel pressured. She was sincere and listened to our needs and lifestyle as to what metal type of ring would be appropriate and our price range and she showed us a wide range of rings. What I like mostly about Smooch Rings is that they have a life time gaurantee which means they can be repolished, readjusted etc at no extra cost. We have now ordered our rings and awaiting their arrival. I can't praise Angela enough. I can honestly say if I didn't feel like I wanted to order their rings I wouldn't have felt uncomfortable despite having made the appointment. I felt I could be honest and open with Angela. So far so good ❤️

Bought 2 wedding rings 10 years ago, wear/tear battered and bruised and decided to get them cleaned/polished for our anniversary coming up. Come back brand new, can't even tell they were worn. Scuffs/Scratches/dents are not even noticeable. Honestly blown away by how these have come back. Fully recommend it! Thanks Stephen & the Team.

My husband and I purchased our wedding rings at the end of 2015, ahead of our wedding in 2016.
Since this time (less than 6 years), I have had to contact them for repair three times as the ring becomes completely misshapen and unwearable.

I have contacted Smooch and spoken to Stephen 3 times and continue to be told that it is my fault! I explained I have an office job, wear silver rings on this hand from various other jewellers which are not damaged, and was told that it must be something I am doing such as "changing gears or opening door handles"!! Surely this is something a platinum wedding ring should be able to withstand?

Stephen did kindly agree to repair the ring, however he states that this is "above and beyond" what they should be doing...I wholeheartedly disagree as I believe I have been sold a faulty ring which is not fit for purpose and cannot withstand every day use!

After weeks of trying to resolve this issue with Stephen, sending pictures as requested, taking time to explain and asking for a reasonable request, Stephen continues to tell me that it must be something I am doing wrong (however, has also then said that I have chosen a thin ring which is "less resilient to becoming misshapen" which leads me to question why this ring is being sold if it is easily damaged?) I do not feel that Stephen is taking any accountability for this and therefore I am being left with a ring which is misshapen and now unwearable!

I should add that Stephen did offer for me to purchase another ring at cost price however there is no way I would purchase anything else from this company at risk of being left in the same position. After seeking legal advice, I believe that I have no choice but to now take this to the small claims court.

I am absolutely devastated and am sharing this review as I would hate anyone else to be in this position. I guess we should have done our research better, I can see a few other reviews of a similar theme and can echo the experience others have had.

I am happy to speak to others about this or share pictures.

Save yourself any hassle down the line and look elsewhere!

Ashley came to our property today. We felt very safe and he was so helpful. He showed us loads of rings and we were able to really look and take our time. He lead us through the process with ease and it was a wonderful experience. I would highly recommend Ashley and Smooch as I am feeling so happy and will remember that experience for life.

We had a great experience with Smooch Wedding Rings. They came to our house with so many samples to try on and gave us lots of direction. We didn't really know what we wanted so appreciated the guidance :)
We chose two lovely rings and absolutely love that we can always get them re-plated or resized at any time!

Having never heard of Smooch until attending a wedding fair we were a little dubious about going down this route. Even during the pandemic the service and care was amazing. Yes things took a little longer because of covid and the lockdown but any questions were quickly answered and it was a nervous wait but we couldn't be happier with our rings. Mine was specially designed around my engagement ring so that meant sending it away - even more nerve-wracking! But it came back quickly especially considering everything going on at the time. I kept making slight alterations until I was absolutely happy with it and it turned out beautifully. I'd definitely use again if I wanted a custom piece. My husband's gold band was excellent value against shop prices and we could have had it engraved but opted not too. We got gifts thrown in for our bridesmaids and best man too which was a lovely touch. Thank you to all at Smooch

We met Pauline at a wedding fayre, she was so friendly and her knowledge was second to none.

When the time came for us to buy our rings we knew we would be asking Pauline! She came to our home with so much choice for us to sample, and it was like we had been friends for years! Our cat even didn't want her to leave!

Pauline is an amazing person, fantastic at her job and a credit to Smooch, nothing is too much trouble!

Honestly we cannot thank Pauline and Smooch enough! We recommend their service wherever we can!

Amanda & Shaun Quinn

Smooch provided us with rings exactly how we wanted them at a fraction of the cost of what was on the high street.
Communicating with them was very simple and straight forward.
Bridesmaids and groomsman gifts were an added bonus 🥰

I absolutely loved the service from Smooch! They came to my house and worked around me. Smooch will find you the perfect ring to suit a budget of any size! We bought our wedding rings at the start of the Covid pandemic (March 2020) I’d sent my engagement ring to them to allow a mould to be created so my wedding ring fitted perfectly around it. Honestly, this company couldn’t do enough, they kept in regular contact and the service was exceptional even during a pandemic! I can not recommend them enough! Our friends are getting married in 2022 and we recommend smooch, our friends booked an appointment and bought there rings the same day, like I say brilliant company!

The lovely rep came to our home and let us just go though every single ring we wanted to with ease and no pressure she helped us make the right decision and gave us all the information we needed. We were left really happy with our decision.

We loved the process of picking our wedding rings from smooch for our wedding back in September 2020, we gad a consultation at the house in December 2019 and felt very relaxed and comfortable with Paula. She help us pick out our perfect rings for our wedding. Would recommend smooch to anyone

Excellent service throughout. From our original visit. The extensive range of rings to chose from. The ability to pay the rings off on a monthly basis. Then the quality of the rings and engagements.
Would highly recommend.

Really pleased with the service we received. Sam was lovely & gave great advice. We love our wedding rings & would definitely recommend Smooch

We ordered our rings from smooch for our wedding in 2020, however we had to postpone it due to covid we then managed to get married on 25/7/2021 the team at smooch was amazing as we was having our date engraved on it, we contacted them and they got this changed no problem, our rings are beautiful and are deffintly worth the price so personal to you.

We would highly recommend them to others.

Mr & Mrs Mewett

Amazing quality of both of our wedding rings and engraving. The rep was patient, friendly and took us through the whole process. This was a superb transaction and I would highly recommend them.

We choose Smooch to do our wedding rings and boy they didn't disappoint. They were even able to adjust the ring I had chosen so that it fits nicely around my engagement ring. the presentation box that they came in was a nice touch to :) A* service from start to finish we would defiantly use them again.

I have been married now for 8 years. What I love about Smooch is the great customer service. Over the years we have had a couple issues with my husbands ring, and at every turn smooch did their best to resolve the issue and we were always very pleased with the outcome.

What can I say, absolutely thrilled with our wedding rings, great customer service.....the rep for Merseyside Pauline...oh my god, she is so lovely and absolutely great at her job, makes you feel so comfortable, and helps with picking your perfect ring, i would definitely recommend

We got our wedding rings from Smooch in 2007 and have recommended them to lots of people since then. Their service is so personal & we both needed up with rings we love. In 2019 I got in touch with Smooch again to re-model my engagement ring. Pauline came out to see us and was so lovely and very knowledgeable and I love my updated engagement ring.
The service, price & choice of rings from Smooch are amazing.