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Lisez les avis des autres

Noté 5 sur 5 étoiles

Everyone is trying to maximise what they can save when buying for Christmas and that's why we shop online. When buying fragrances though a good deal can still be hard to find and added to that the unc... Voir plus

Noté 5 sur 5 étoiles

I am always nervous about using new companies, especially those overseas. However, I put in my order and was delighted by the response. The goods arrived surprisingly quickly, and secu... Voir plus

Noté 5 sur 5 étoiles

Can only comment on Clarins Super Rich Body Lotion and their Hand Lotion & Foot Lotion set. Both really lovely, and at a great reduction compared to the high street. Even with the 'email me when i... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very friendly helpful staff had an issue with a product that with further investigation the brand had changed the formula….without informing sales The same issue with John Lewis uk with the same produ... Voir plus

À propos de l'entreprise

  1. Centre de bien-être

Informations provenant de diverses sources externes

SM.Seruya, Gibraltar’s leading perfume and cosmetics retailer. A family business that was established in the early 1850’s. We have grown and expanded from just one boutique to five luxury stores on Main Street and an exclusive duty free shop in Gibraltar’s international airport. We carry the widest selection of premium brands of perfumes and cosmetics skincare, suncare products and haircare. Our highly skilled team of makeup artists and skincare specialists are on hand at all of our stores to advise clients offering guidance and recommendations for all skin types and with expert knowledge on all of our luxury brands. At S.M.Seruya we continue to source only the best products to bring to our customers both in store and online, ranging across dozens of established brands, including Bulgari, Burberry, Cartier, Chanel, Chloe, Clarins, Clinique, Dior, Dolce & Gabanna, Elizabeth Arden, Estee Lauder, Hermes, La Mer, Lancome, La Prairie, MAC, Marc Jacobs, Shiseido, Sisley and Yves Saint Laurent to exciting new entrants in the beauty market, including Bare Minerals, Jimmy Choo, Jo Malone, OPI, Philip Kingsley, Tangle Teezer, Tom Ford, Tweezerman , Xen-Tan and many more. We pride ourselves in offering a personal service and the ultimate shopping experience for perfumes and cosmetics. From nostalgia in a bottle to a total beauty makeover, S.M.Seruya has more than a century of beauty expertise.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

85 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Absolutely Amazing

I could not believe the amazingly competitive price, the superb packaging and very fast delivery. EVERYTHING you want from an online company. Thank you very much. HIGHLY RECOMMENDED

14 décembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Impressive!

I am always nervous about using new companies, especially those overseas.

However, I put in my order and was delighted by the response.

The goods arrived surprisingly quickly, and securely and attractively packaged.

All items were present and correct (plus a few samples) and I was therefore very happy that I took the plunge!

I will certainly not hesitate in future to order from this company when I need to restock for my Wife and myself.

Thank you.

5 décembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Excellent service.

The goods came very quickly and were well-packaged. I would definitely use this firm again and recommend them to others.

1 décembre 2015
Avis spontané
Noté 4 sur 5 étoiles

Good quality products cheap price

Ordered perfume as a gift from here, used the standard delivery of 5-10 working days, it did arrive after 11 days but if I had wanted it in good time would have paid extra for speedier delivery. Did have an issue when I received an email saying I had items still left in my basket but contacted the company and it was rectified quickly and professionally. Will happily buy products here again.

25 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Thumbs up

Ordered the product and it had been delivered in a week on the basic shipping request. Best price I could find online hence the order:)

25 novembre 2015
Avis spontané
Noté 1 sur 5 étoiles

Slow delivery

I ordered perfume ffor my daughters birthday which took almost 3 weeks to arrive so was not here for her birthday.
Very disappointed will not use this company again.

25 novembre 2015
Avis spontané
Noté 2 sur 5 étoiles

Not received order

Still waiting for order to arrive, it's been 3 weeks so far. But I can't do nothing till after 28 days. Very frustrating

25 novembre 2015
Avis spontané
Logo de S.M.Seruya

Réponse de S.M.Seruya

Dear Mr Donnelly,

We apologise that your order did not arrive within the estimated time, it's possible that your order was lost in the post. We have sent you a replacement as we mentioned in our email correspondence and we hope that you receive your order shortly.

Kind regards,
Ecommerce support

Noté 1 sur 5 étoiles

Yeah...no!

You have been bugging me to give my 'feedback' for two weeks, I have received numerous, frankly an irritating amount of these emails, so please consider that with future customers. The funny thing is, I ordered a product from your company, only to get a refund because you do not deliver to my country. So there we go, heres my review, sort this and maybe you would get a better review next time.

18 novembre 2015
Avis spontané
Noté 2 sur 5 étoiles

Delivery

Still waiting for delivery 15 days later. Poor

4 novembre 2015
Avis spontané
Logo de S.M.Seruya

Réponse de S.M.Seruya

Hi Anita,

We do our best to all customers, and sometimes the Post Office delays on the delivery, over all in this season. Please accept our apologies and we believe you'll receive it very soon.

Noté 5 sur 5 étoiles

Very good customer service and sensible prices too

I've ordered several Clarins skincare products thru S.M.Seruya recently and it was my first time dealing with this company. I normally stick with a couple of trusted websites but one of the products I was after was not available widely and Seruya seemed a good alternative. Well, my experience was nothing but positive. First, their prices are really reasonable comparing to what most of wholesale cosmetics sites charge for the same stuff. Ditto for the shipping costs and speed - even they say on their website the delivery could take up 6 days and more, my parcel has actually arrived in 3 days and nicely packaged too! Brilliant. Finally, I've mistakenly placed an order for some extra product which I didn't need (I basically hit ''order'' button twice for the same item) so even the website doesn't have a ''cancel'' option at the moment (which I reckon something to think about), customer service was extremely helpful, quickly responded via email and eventually cancelled the wrong item. I am very pleased. Definitely going to use them again.

3 novembre 2015
Avis spontané
Noté 1 sur 5 étoiles

poor gift wrap

When I pay for an item to be gift wrapped I expect it to be gifted wrapped not just put in a box!!! Never will use again

28 octobre 2015
Avis spontané
Noté 5 sur 5 étoiles

Cheaper Clarins

Much cheaper items than even UK online pharmacy sites. Arrived within 5 days. Packed really well. Will definitely use again and will look at other goods from there too. Thanks.

28 octobre 2015
Avis spontané

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