Snap-on Tools Avis 165

Been buying snap on gear for over 20yrs, prices just keep going up to the point where they're just ridiculous now, cracked a 15mm deep socket back in March this year, only just received a replacement today 19/10/20. Already been out and bought a replacement from halfords as I needed it snap on Didnt even put a complimentary hat or anything in with it as a gesture of goodwill, last of my money they'll be getting!!

I have been buying snap on tools for over 30 years !! as far as sockets , spanners etc go they are over priced but if they break ( which they will ) they will replace for free !!!.
Unfortunatly my dealer talked me into the cordless range of tools . I bought the entire 14.4v range & most of the 18v range . After a year every single item had packed up & no snap on dealer to be seen .
After many calls to snap on & many promises & that a new dealer be around soon , finally a new dealer arrived & i sent every tool away for repair ( at my expence ( because now out of warrenty ))
it took 2 months before my tools started to arrive back
Here i am 6 months later & one by one they are all failing again
Aparrently snap on repairs are only warrented for 3 months so i have to pay again (£80 -£160 per item) to be repaired !!!!
I have always a been snap on fan but after paying them £100 a week 30 years i feel let down & think time for a change

snap on tools are always top quality and a great range. there large variety and support is excellent they just need to understand they cant just keep upping there price's

Bought a screwdriver which cost me over £84. It arrived after almost 4 weeks... faulty! They refused to exchange it and instead collected the time, almost 3 weeks later no communication and they have received it and still haven’t processed the refund, they claim they are under staffed! Very poor customer service, never reply to emails and on hold for hours on the phone! Would never purchase from them again!

Way over priced and over hipped. Started out over 18 years ago and yes I thought Snap ON was it, but over the years, found that the Tools became made at a lesser Quality and went up in price. The exact same tool you can buy anywhere else, Snap On will sell for three to four hundred dollars more. Their Representatives have also fallen by the way side when it comes to Service and dependability. Their own slogan of American made and Ingenuity in this persons opinion mean nothing like it did many years ago.

The worst ever service bought a 12insh impact gun after 3 years thought I’d buy a battery don’t sell them any more and wouldn’t even service the gun so what a waist of time millwalkie here I come and more realisability affordable to
And the Snapon dealer here is waist of time never again

Really rubbish service. It is dependant on the franchise owner if he will warrant your faulty items. Not being in the trade anymore its a take to the hand attitud. Same when Kirk Blackburn was here lucky they got rid of this unhelpful individual

Dealer in Pompano Beach Florida says he won't deal with broken tools, only with people that want to buy tools. Threw us off his truck today. Worst Snap-on dealer ever dealt with. Never comes by, and has worst attitude. Why spend the high price for their tools if only to be shut-out when you need service.....

Worst experience of my life....20k+ spent with them and now I have lot of tools broken....called them and get the excuse there is no franchise in my area....EAST LONDON, NOT COUNTRYSIDE!!! now I ask them to come and collect the cash I own them (1500) but they refuse telling me I have to pay by bank transfer otherwise they gonna do a repossession....BIG MIDDLE FINGER FOR THEM....I may gonna pay only for dont put my credit score down but I definely sue them because they do not respect there contract....what's the point to pay to money for their "service"?

Snap on emmition machines on mot bay are total con.
Their calibration in uk us closed on sat.
No 24 hr help line from snap on.
Machine stops working before calibration date.
I have lots of revenue by having a snap on emmition tester.
Please avoid snap on brand for mot over all.
UK customer service is too laid back.
Avoid avoid avoid.
Buy another brand you be happy.
Best mot.

I bought a 3/8 and 1/2 inch drive cordless impacts several years ago. They worked fine for a while. know they need to be rebuilt, and the batteries need to be replaced. yesterday I talked to my dealer, and he told me that the impacts can be rebuilt. But he cant help me with the batteries. Snap on does not carry (sell) them, and they don't even service them. We as mechanics spend millions of dollars every year, and then they tell us we wont help you. You have tools that are trash. I think we should boycott Snap on Tools.Their customer service is horrible. Boycott Snap on

Mark Stevens from halstead snap on is a fraud , total rip of merchant , lies all the time and try’s to add items to your account ... should not be trading . Illegal fraud . Stay well away from this fool and compulsive liar .

I contacted snapon today about their warranty policy .
They gave me the number of the truck operator for my area .
I rang him and explained that I had two snapon sockets that were probably over 30 years old & they had split down the side .
He arranged to meet up , same day .
I gave him the old ones , he gave me the new ones & thanked me for my custom .
You can't beat that for service , a genuine lifetime warranty .
The truck owner was Chris from snapon Bunbury .

I recently went to MMI to complete marine technician training snap on offered a free starter kit of tools and asked for my email after giving snap on my email I got so much spam from Other companies trying to sell me things I will never buy anything from snap on because of this

I bought a small pair of fairly expensive end-cutters from snap-on uk - £70 for the cutters + £10 for shipping, I needed high quality cutters that would last and not dull when cutting wire. When the cutters arrived, they had no edge on them, wouldn't cut anything so weren't fit for use.

I phoned snap-on back to return the blunt cutters. They emailed me a return form which I had to fill out and post the cutters back at my own cost. I heard nothing back from snap-on for several weeks, until I eventually found a partial refund in my bank account.

I queried this with customer services because faulty items should be refunded in full, including original postage and return postage according to EU law. But 2 months on, I had had no response from Snap-on. I can't recommend this company and I'll never use them again.

I won’t use any other ratchets other than Snap On after having 2 other brands (other tool trucks) fail on me causing physical damage to me. I’ve yet to purchase anything from them that is subpar, and my dealer is top notch, even taking care of warranties on tools I own, but didn’t buy from him. Corporate has been easy to work with when I’ve needed to directly contact them. I have nothing negative to say about the company, my experience has always been positive.

Do not buy snap on tool's over priced and when you need anything replying under warranty it's near on impossible. And the Burnley dealer is a smug wast of time .(Ian Spencer) Best advice is go to halfords and buy halfords advanced tools they still have a life time warranty at a fraction of the price and when you need them replacing under warranty just walk in and they replace them .

The kit has most tools I need to keep n my car for auto repair and having tools handy when a family or friend working on something. It's very handy!