My power bank ordered a few months ago had faulty wire and I reached out to customer service to enquire about a new one under warranty. Niko handled my case and had great customer service. Everything... Voir plus
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Lisez les avis des autres
This company is all class with great products and fabulous customer service. I have purchased multiple portable travel/ everyday chargers for all of my family and friends are now buying them. I had a... Voir plus
Product received is faulty does not work Sent photos and a video they have said I need to pay the cost of the return of a faulty item and when I questioned this I have had no response 🤷♀️ really wa... Voir plus
I have always loved SnapWireless as a company especially because of those short videos explaining the contruction which makes it very relatable and real. I bought the PowerDock 2 - 4 in 1 Charging Doc... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Here to #poweryourjourney
Coordonnées de contact
108-118 Marion Road , 5032, Brooklyn Park, Australie
- help@snapwireless.com.au
- snapwireless.com.au
4,4
Excellent
210 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Exceptional customers service - above and beyond
Good products are one thing, but good customer service is what keeps me coming back.
I recently bought from SnapWireless and had a great experience. The product was exactly what I expected, but what stood out was the support after the sale. I had a question and ended up communicating directly with the team. They were friendly, helpful and genuinely interested in resolving my issue.
In a world where customer service often feels automated, it was refreshing to deal with real people who care about their customers. Based on my experience, I’d happily buy from SnapWireless again.✅✅✅❤️❤️❤️
31 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi David, thank you so much for this. We’re genuinely so happy to hear our team made the experience feel personal and helpful. Great products matter, but looking after our customers properly is just as important to us. We really appreciate your support and would love to have you shop with us again.
Customer Servicing
Customer Servicing; item received, utilised before departure.
29 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much for your review, Ama! We're glad everything arrived in time for your trip and that you were able to put it to use before you left. We hope it serves you well on your travels, and thanks again for your support!
They helped out with a return process
They helped out with a return process, communicating with me the whole way through
29 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks for your review, Jim! We're glad we could help with your return and keep you updated throughout the process. We appreciate you taking the time to share your experience, and thanks again for your support!
Outstanding Customer Support
My PowerPack Universal stopped working a little over two years after I bought it, so it was already outside the warranty period. Even so, a big call out to Gail, who went above and beyond to help me. She was incredibly responsive, understanding, and genuinely committed to sorting things out. She looked into everything thoroughly and arranged a replacement as a gesture of goodwill, which I really appreciated. It’s rare to get this level of care once a product is out of warranty.
Very impressed — and very grateful. Highly recommended.
23 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much for your kind words, Joan!
We'll be sure to pass your feedback on to Gail, she'll really appreciate it.
We're glad we could help and that we were able to find a good outcome for you.
Thanks again for taking the time to share your experience, and we really appreciate your recommendation! 😊
PowerPack Universal 2
PowerPack Universal 2 - 6 in 1 Travel Power Bank 10,000mAh
Superb power adaptor and power bank
I used this on a recent US trip. The detachable battery makes it extra useful. Power bank when I went out and power back at the apartment to charge items I left behind. The interchangeable plugs makes it ideal for international travel. Now it lives in my bedroom and the power bank comes with me day-to-day
22 juin 2026
Avis spontané
Réponse de SnapWireless
Thanks so much for the review, Ben! Sounds like you really put the PowerPack Universal 2 through its paces on your US trip! We're glad the detachable power bank and interchangeable plugs made travelling a bit easier, and it's great to hear it's just as useful at home day to day. Thanks again for your support! 😊
Absolutely fantastic unit!
Absolutely fantastic unit!
It worked so well—the weight was 100% accurate when I got to the airport and weighed my suitcase at check-in. Highly recommend, thank you!
23 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much for the review, George! We're glad to hear the luggage scale was spot on at check-in and gave you that extra peace of mind before your flight. Thanks again for the recommendation, and we hope it comes in handy on many more trips! ✈️😊
Fantastic charger…
Fantastic charger and all you need for any trip at home or overseas. Small but power packed, highly recommended.
27 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much for the 5-star review, Mike! We're thrilled to hear the charger has everything you need for both home and overseas travel. It's great to know you're enjoying the compact design and powerful performance. We really appreciate your recommendation and hope it continues to be a reliable travel companion for many trips to come! ✈️🔋
I cannot rate the customer service of…
I cannot rate the customer service of Snap Wireless highly enough! Absolutely ELITE!
We have a household full of Snap Wireless products, and anytime we have had an issue, they have gone above and beyond to make it right. Their warranty program is brilliant, and their communication fantastic. Thanks team!
27 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much for your amazing review! It genuinely means a lot to the team.
We always aim to make things right whenever an issue comes up, so it's great to know our warranty process and communication have made a difference.
Thanks again for your continued support and being a part of the SnapFam!
Great company
Great company, great products, great service. Really like they are an Australian company & ship products from Sydney, which makes purchasing easy & delivery efficient. I always know I can buy with confidence. The products are high quality.
26 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much, Evie! It’s great to hear you've had such a positive experience.
We know how important fast, reliable shipping is, so we're really glad our local warehouse has made a difference.
Really appreciate you taking the time to leave us a review, Evie. Thanks again!
Responds quickly and easy to deal with.
24 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much, Faye! We're really glad to hear you found us quick to respond and easy to deal with. We appreciate you taking the time to leave us a review!
Fast and efficient after sales service…
Fast and efficient after sales service and support.
20 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much, Jenny! We're so glad to hear you had a great experience with our after-sales service and support. We really appreciate your kind words and your support! 😊
I had an amazing experience with the…
I had an amazing experience with the customer service team who helped me so much!
14 juillet 2026
Avis spontané
Réponse de SnapWireless
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with our customer service team. We really appreciate your support and hope you continue enjoying your SNAP products! 😊
Expensive garbage
Expensive garbage. Heavy. Bulky cary case, takes 3 days charge, and just died less than 17 months after purchase.
18 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi Jacob,
We're sorry to hear you've had this experience. That certainly isn't what we'd expect from our products.
Our products are backed by a 2-year warranty, so if your unit stopped working after 17 months, we'd be happy to look into it. Please reach out to our team at help@snapwireless.com.au with your order details, and we'll be happy to assist with the next steps.
Not fully functional
Bought two power bank 2 Both units MagSafe doesn’t work properly.
Customer service is poor. Contacted them and send them videos. Got message that ‘A member of our team will be in touch with you to assist with the next steps’
Waited a few days. Nothing. Tried several times to email and online chat. Get the same message every time.
Update- Not long after this review they responded to my emails and were quick in sending me replacement units that work well. Thank you
10 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi, we're really sorry to hear about your experience and the delay in getting back to you. Our team has been experiencing a much higher volume of enquiries than usual over the past few weeks, but we understand how frustrating that can be.
All of our products are backed by a 60-Day Happiness Guarantee and a 2-year warranty, and we're committed to helping if there's an issue with your product.
If you haven't already, please send us another email at help@snapwireless.com.au and we'll make sure one of our team members looks into this as a priority and helps get it resolved.
Snap wireless power pack slim 2 charges…
Snap wireless power pack slim 2 charges only charges my phone 12% before it totally dies. It’s not worth my money at all. Was actually hoping it works better than what it says. Maybe I have a faulty one, I haven’t had it for long and only used it a few times. It’s very disappointing. I bought it for my daughter so she doesn’t run out of battery getting home from school. Not good at all. Not happy at all.
15 mai 2026
Avis spontané
Réponse de SnapWireless
Hi Melissa, we're really sorry to hear you've had this experience. That definitely doesn't sound right, especially if the PowerPack Slim 2 has only been used a handful of times.
All of our products are backed by a 60-Day Happiness Guarantee as well as a 2-year warranty. If you reach out to our Help Desk, our team will be happy to troubleshoot the issue and help organise a suitable resolution if your unit is faulty.
Réponse de SnapWireless
Thanks so much, Alex! We really appreciate the 5-star review and are glad to hear you've had a great experience with both our products and service. Thanks for your support! 😊
Niko was quick to answer…
Had a problem Niko was quick to answer my enquiries very happy with his work.
16 juillet 2026
Avis spontané
Réponse de SnapWireless
We're so glad Niko was able to help! Thanks for taking the time to leave such kind feedback. We'll be sure to pass your comments on to him.
Excellent support, very caring and helpful
I was initially having trouble connecting my son’s phone to our new charger. But I emailed SnapWireless and managed to get it sorted out. Excellent support from the company and very helpful and caring.
15 juillet 2026
Avis spontané
Réponse de SnapWireless
We're so glad we could get everything sorted for you! It’s great to hear your son's phone is now working with the charger. Thanks for taking the time to leave such kind feedback about our team, it really means a lot.
Top noch service
I have always had these products for me and the family and for the first time I had a problem with one od the products, I contacted after sales and with out excuses or hesitation they have replaced the product so happy with that type of service top noch
15 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much for your continued support! Appreciate the trust in our products from both you and your family. We're glad we could get your issue sorted quickly, and we really appreciate you taking the time to share your experience.
Great service from the Snap Wireless…
Great service from the Snap Wireless team. They went above and beyond to fix a problem I had. Thank you guys for all your effort.
14 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much for the kind words! We're really happy we could help get everything sorted for you. Appreciate your support and hope you enjoy your Snap gear!
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