My power bank ordered a few months ago had faulty wire and I reached out to customer service to enquire about a new one under warranty. Niko handled my case and had great customer service. Everything... Voir plus
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Lisez les avis des autres
This company is all class with great products and fabulous customer service. I have purchased multiple portable travel/ everyday chargers for all of my family and friends are now buying them. I had a... Voir plus
Product received is faulty does not work Sent photos and a video they have said I need to pay the cost of the return of a faulty item and when I questioned this I have had no response 🤷♀️ really wa... Voir plus
I have always loved SnapWireless as a company especially because of those short videos explaining the contruction which makes it very relatable and real. I bought the PowerDock 2 - 4 in 1 Charging Doc... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Here to #poweryourjourney
Coordonnées de contact
108-118 Marion Road , 5032, Brooklyn Park, Australie
- help@snapwireless.com.au
- snapwireless.com.au
4,4
Excellent
210 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good communication
Very good communication, prompt replies after the initial reply was lost.
10 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much for your review! We're glad we were able to get everything sorted after the initial reply went missing. We really appreciate your patience and your kind words about our team!
Responsive customer service
Responsive customer service. Order completed very quickly with delivery timeline.
8 juillet 2026
Avis spontané
Réponse de SnapWireless
Thanks so much for the kind words! We're really glad to hear you had a great experience with our team and that your order arrived quickly. We really appreciate your support and hope you enjoy your new SnapWireless gear!
Great communication for a spare part
Great communication for a spare part. Great product and reliable.
Professional and friendly
10 juillet 2026
Avis spontané
Réponse de SnapWireless
Thank you so much for your review! We’re glad our team could help with the spare part and that you’ve found the product reliable. We really appreciate your support.
Great products! Great support!
I love the SnapWireless products! We have quite a few between us in the household and they get a lot of use! The support is also top class! I had a little problem with one of the units and Sera and Niko were straight into it and have arranged a replacement under warranty extremely promptly with clear communication all the way. Well done, Sera, Niko and SnapWireless! 🏆
9 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi Barry,
Thank you so much for the fantastic review! We’re thrilled to hear that our products have become a staple around your household.
We’re also really pleased Sera and Niko were able to get your warranty replacement sorted quickly and keep you updated throughout the process. We’ll be sure to pass your kind words on to them, they’ll really appreciate it!
Thanks again for your continued support, and we hope you enjoy using your SnapWireless products for years to come.
The company was very easy and quick to…
The company was very easy and quick to deal with when I had a problem with a product. I have had lots of success with these products from the big power banks to the small units.
9 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi Danielle,
Thank you for taking the time to leave us a 5-star review!
We’re so pleased to hear you’ve had great experiences with our products, from the larger through to the smaller units. While it’s never ideal when an issue arises, we’re glad our team was able to resolve it quickly and make the process easy for you.
Thanks again for your support.
Customer service is commendable
Customer service is commendable! I sent them a message using Facebook Messenger (Chat) and they replied and they manually placed my order for me.
It was successful.
Will be waiting for my order to arrive.
Thank you.
9 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi Marose,
Thank you so much for your wonderful 5-star review!
We’re really glad we could assist you through Messenger and help get your order placed successfully. It’s great to hear the process was smooth for you.
We hope your order arrives soon and that you love your new SnapWireless products. Thanks again for your support!
Great customer service!
8 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi Nyree,
Thank you so much for your 5-star review!
We’re delighted to hear you had a great experience with our customer service team. Your kind words mean a lot to us and will be shared with the team.
Thanks again for your support, and we hope you enjoy your SnapWireless products!
I had an issue with a portable charger…
I had an issue with a portable charger that I bought and the warranty team were amazing. They replied to my email on a Sunday and I received the replacement a couple days later. Fantastic customer service.
28 juin 2026
Avis spontané
Réponse de SnapWireless
Hi Cassie,
Thank you for taking the time to leave us such a lovely 5-star review!
We’re sorry you experienced an issue with your portable charger, but we’re so pleased to hear our warranty team was able to help quickly. Providing prompt support and making the warranty process as smooth as possible is something we really strive for, so it’s wonderful to know that was your experience.
I have purchased Snapwireless products…
I have purchased Snapwireless products before, for myself and as gifts for family, & I'm looking forward to see the new products.
3 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi Meg,
Thank you so much for your 5-star review!
We’re so grateful for your continued support and love that you’ve chosen SnapWireless products not only for yourself but also as gifts for your family.
We’re excited to share our upcoming products with you and hope you’ll love what’s next. Thanks again for being part of the SnapFam!
Great products from a great company
Great products from a great company
Excellent instant communication which exemplifies the expert customer service you get with every purchase.
Cannot fault SnapWireless
5 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi David,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear you’re enjoying our products and that our customer service has made such a positive impression. Providing helpful, timely support is something we take great pride in, so your feedback means a lot to the whole team.
Thanks again for your support. We really appreciate it and hope you continue to enjoy your SnapWireless products!
I expected it to last longer
I expected it to last longer. I paid $160 in 2023 for what seemed amazing at first. Came with adapter's to charge in different countries and came with 2 types of cord and wireless charging. It's pretty decent. Its not the fastest of charging but for wireless I think it's okay. However I only got about maybe 5 uses out of it before it died 3 years later. I probably won't buy from snap again. All the features of it were great but they are not built to last sadly.
5 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi Bey,
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations.
We’re pleased to hear you enjoyed the features of your PowerPack Universal, but we’re disappointed to learn it stopped working after a few years.
We do offer a generous 2-year warranty on our products, and had the issue occurred within that period, we would have been more than happy to organise a replacement for you. We’re sorry we didn’t have the opportunity to assist while your unit was covered.
We genuinely appreciate your feedback, as it helps us continue to improve our products and the experience we provide our customers.
Best customer experience
I placed an order for a Universal 2 Powerbank only to realise hours later I had ordered one with a lightning and c usb cables when I actually wanted dual c usb cables. I reached out through the exchange request online and was pleasantly surprised how quickly I was responded to. My order was quickly updated and new details emailed to me. Best customer service, fast and efficient. Highly recommend
4 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi Penny,
Thank you so much for your wonderful 5-star review!
We’re really glad you reached out before your order was dispatched and that our team was able to update it quickly for you. It’s great to hear the process was smooth and that you were happy with the service.
Thank you for your recommendation and for choosing SnapWireless. We hope you love your new PowerPack Universal 2!
I ordered slim PowerPack by mistake
I ordered slim PowerPack , luggage scale and aira sound 31/5. On arrival I realised I ordered wrong PowerPack . Have filled in return form twice, have tried over and over to make contact with company ( no phone number) . Filled in another return form 25/6;. Received a thank you and we will be in touch asap . Nothing !,
I wish someone would tell me what I am doing wrong .
75 year old woman here trying to get things organised before I go to Japan for first time
Any help gratefully received
Update .. thank you . After posting this review snapwireless were in touch . Have received a returns card and have sent back the PowerPack I ordered by mistake .Ordered and received the PowerPack 6-1 this week also .
Further comments are ..
Fast delivery after order
Contacting the company /follow up was confusing and stressful
Hoping refund of the first order is straight forward !!
31 mai 2026
Avis spontané
Réponse de SnapWireless
Hi Lynne,
Thank you for your feedback, and we’re sincerely sorry to hear about your experience.
Firstly, we’d like to apologise for the delay in getting everything sorted. We experienced an unusually high volume of enquiries during this period, which unfortunately meant some customers waited longer than we’d like for a response.
We’ve had a look into your case and can see that Niko did reply to your enquiry. Occasionally, our emails can end up in junk or spam folders depending on your email provider, so it’s possible our response didn’t make it to your inbox.
If you’re still needing assistance with exchanging your PowerPack, we’d be more than happy to help.
We hope you have an amazing first trip to Japan, and we’ll do everything we can to ensure you’re ready before you head off.
Snap
I had a snapped (pun intended) power base which was replaced under warranty with minimal fuss, so very happy with the customer service
4 juillet 2026
Avis spontané
Réponse de SnapWireless
Hi Fraser,
Thank you for your fantastic 5-star review!
We’re sorry to hear your PowerBase had an issue, but we’re really pleased we could get it replaced under warranty with minimal fuss. We also appreciated the pun! 😄
Thanks again for your support.
Réponse de SnapWireless
Hi Tate,
Thanks so much for the review! We’re really glad our team could help when you needed assistance.
We appreciate your support and thank you for choosing SnapWireless!
Top tier support
I bought a charger from SnapWireless and unfortunately ran into a slight issue with it. However, I reached out to their support team and they were fantastic. They investigated and solved the issue within just a few days, and a replacement charger is already on the way. Really impressed with how easy they made the whole process. Great company to deal with!
30 juin 2026
Avis spontané
Réponse de SnapWireless
Hi Dan,
Thanks so much for the review! We’re sorry to hear you ran into an issue with your charger, but we’re really glad our team could get everything sorted and a replacement on the way for you.
We always try to make the process as quick and easy as possible, so it’s great to hear that was your experience. Thanks again for your support and for choosing SnapWireless!
2/3 Products delivered
2/3 Products delivered, 1/3 didn'. Great customer service, cant fault em. 1/3 adaptors returnerd.
29 octobre 2025
Avis spontané
Réponse de SnapWireless
Hi Dan,
Thanks so much for your review and for your patience while we got everything sorted. We’re sorry that one of the items was initially missing from your order, but we’re glad our team could help resolve things and organise the return of the adaptor.
I lost the top magnetic part of my…
I lost the top magnetic part of my charger and they helped me out no worries! Top stuff
24 juin 2026
Avis spontané
Réponse de SnapWireless
Hi Adam,
Thanks for the review! We’re glad we could help get you sorted with a replacement top magnetic piece. Things happen, so we’re always happy to help where we can.
Thanks again for your support and for choosing SnapWireless!
Amazing customer service promptly…
Amazing customer service promptly replacing a broken charger under warranty.
24 juin 2026
Avis spontané
Réponse de SnapWireless
Hi Clare,
Thank you for the lovely review! We’re sorry to hear your charger had an issue, but we’re so glad we could get a replacement sorted for you quickly under warranty.
We really appreciate your support and thank you for choosing SnapWireless!
Quick response and no hassle…
Quick response and no hassle replacement of a faulty item. Highly recommend
22 juin 2026
Avis spontané
Réponse de SnapWireless
Hi Michelle,
Thanks so much for the review!
Glad we could get a replacement sorted for you quickly and without any fuss.
We really appreciate the recommendation and your support. Thanks for choosing SNAP!
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