Snoozuofficial Avis 

The company offer a 60 day money back garuntee as they want their customers to be happy. Unfortunately the pillow really hurt my neck and caused awful headaches.
I emailed them straight away and they asked for photos of the pillow. They then asked for a video. Sent a video and they came back saying the video shows the pillow isn't faulty and its been used so no refund. .
This is not how a 60 day money back garuntee works and I'm sure if they really are the NZ company they say they are then they would be well aware this goes against the consumer garuntees act in NZ.
Another red flag is the shipping is from China and the pillow looks identical to ones on the likes of temu.
Also they offer a pillowcase to fit the pillow. Never received this either.
Do not trust these scammers.
I am in the process of investigating further and will dig deeper. Will also be contacting their payment sources to advise they are scamming people.

I recently purchased a pillow from SnoozuOfficial.com after being drawn in by their sleek advertising and promise of a money-back guarantee if not satisfied. However, the experience quickly raised red flags.

Firstly, the product appears to be part of a drop-shipping operation. The pillow was shipped directly from China and resembles generic designs readily available on platforms like Temu, often at a fraction of the price.

The pillow itself is extremely soft, and collapses easily hence there is not much head support. The fill material also feels inconsistent with what is advertised, raising doubts about the actual composition and quality.

The most disappointing part of the experience was the refund process. Despite their advertised money-back guarantee, I was informed that refunds are only granted if the product is unused and still in its original packaging. That makes little sense for a product that needs to be used in order to evaluate comfort. After submitting unnecessary photos and videos, I was ultimately denied a refund — which contradicts the customer satisfaction guarantee they promote.

This entire process left me feeling that Snoozu is misleading customers with deceptive advertising and a refund policy designed to discourage valid returns. In my opinion, this business operates more like a fraudulent e-commerce setup than a genuine brand invested in quality or customer care.

If you're considering a Snoozu pillow, I would recommend researching other options — especially brands that are transparent about their origin, materials, and truly honor their return guarantees.

The company promotes the fact it is a New Zealand company and a New Zealand leader, (one of the reasons I bought from them) but after you order & pay for the product you discover from the tracking information that the items come from China. I questioned the products origin in an email to the company, as I was concerned about the type of memory foam and product safety. The customer service person offered to send me safety information and stated it was certified, non toxic etc. Then they retracted the offer citing commercial sensitivity.
It shows on their website that the product is Oeko-tex certified but the pillows do not have any label verifying that and I can't find it in the Oeko- tex registry. It also has some wool certification showing on their website but this product does not contain wool.
They offer a 60day risk free satisfaction guarantee and your money back.
Their website states:
"we know you wil love our Snoozu Pillows, If you Regret the purchase just flick us a quick email, and we will get you sorted with a refund
At Snoozu, we're dedicated to your satisfaction. We offer a 60 day money back guarantee, email our support team at ....
"Try Snoozu risk free for 60 days"
Which was one of the main reasons I bought from this company.
However the pillows are hard and uncomfortable and made my neck pain worse so I invoked their 60day money back guarantee and emailed them about returning the items for those reasons and getting a refund.
I was asked to take photos and a video of the pillows and send them back to them, which I did. I also explained that they had been trialled for less than 3 hours and had been covered with my own clean pillowcases.
The response back was as they had been 'used extensively' and it was a 'regret of purchase', so they couldn't be returned and therefore no refund.
I then sent them screenshots of their advertising with their guarantees.
Regret, 60 day risk free trial etc.
I emailed back stating their 60 day money back guarentee did not specify a non usage clause and how could I know they were not as described without opening the packet or trying them.It's impossible to trial something and at the same time not use it!
I've had no response since.
I've also emailed saying that I would be contacting Consumer NZ and scam alert - but they don't seem to be concerned.
I posted 1 star reviews on FB but I have been blocked by them. I posted the same review on their website but it hasn't been posted.
Many of the reviews seem to be from the same people (same 1st name different surname initial). The phone number I found is bogus. There is no return or company address. This company under this name does not appear on the NZ companies register.
I'm out of pocket for NZ$180.
When I clicked on the email link to contact them about the product certification & product origin it brought the email address for another company - pluckyofficial - which was suspicious in itself. After I was refused a refund, I googled this company and found it listed on this site as a scam site..
I will be contacting the NZ Commerce Commission as I'm sure they are in breach of some NZ laws.