Snowdonia Cheese Co. Avis 

295
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

It was for a special order for brother who was in ill health. His favourite cheese. His appetite had returned and wanted him to have nice things around him. Snowdonia Cheese Co was excellent in gettin... Voir plus

Noté 5 sur 5 étoiles

I,ve already sent numerous beautiful hampers for presents from Snowdonia Cheese Company as the cheeses are exceptional. The wide range of cheeses are first class and the additional products excellent.... Voir plus

Noté 5 sur 5 étoiles

I received a gift of Snowdoniacheese at Christmas I was blown away as the cheeses were exceptionall Since then I have purchased directly online and I have never been disappointed. As I previousl... Voir plus

Noté 1 sur 5 étoiles

Ordered a Christmas hamper on 2nd December for delivery on 22nd December. Had multiple messages from DHL - saying couldn’t deliver. Tried to contact them and Snowdonia Cheese multiple times over 3 d... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de fromage

Écrit par l'entreprise

Snowdonia Cheese Company expertly crafts luxury cheeses and chutneys using the finest natural ingredients for incredible flavour.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

295 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(295)

164 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Unhelpful

Unhelpful, wont deliver to East Scotland directly but will if you order from them via Amazon.
Ordered several hampers from Cheese Hamper instead, helpful, quick and better priced

24 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Shoutout to Dan in customer service

Shoutout to Dan in customer service, Black Friday offer didn’t apply to my order, replied quickly and sorted this out for me whilst apologising for the error. Thanks so much hopefully the hamper will be enjoyed by my parents!

21 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

High quality cheeses

High quality cheeses, much superior to supermarket brands. Lots of choices which were well packed and
arrived on time. Good value for the money. This is the second time of ordering from this company and would not hesitate to recommend to friends.

30 octobre 2025
Avis spontané
Logo de Snowdonia Cheese Co.

Réponse de Snowdonia Cheese Co.

hello, thank you very much for taking the time to leave this review. We really do appreciate this. We are especially pleased to see that you are a repeat customer, and we hope to see you again in the future.

Noté 5 sur 5 étoiles

Quintessential cheese hamper was great

Ordered the quintessential cheese hamper for a family birthday and it arrived well presented in one day. I have wanted to try the Red Devil cheese for a while and it definitely did not disappoint. The cheeses are delicious and paired well with the two chutneys. Will definitely order one again for Christmas time.

25 octobre 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

Thank you for the review. It is great to learn that you are now a fan of our Red Devil, and we are very pleased to learn that you will be ordering with us again this Christmas.

Noté 5 sur 5 étoiles

This is the first time I have used this…

This is the first time I have used this company and have brought some hampers for Christmas gifts. Delivery was very prompt and the hampers well packed. The hampers themselves are beautiful and very well presented. Communication was always very prompt with excellent customer service at the heart of it. I won’t hesitate to use this company again.

20 octobre 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

Thank you for leaving this review and for the kind words relating to our customer service and delivery manner. It really is pleasing to know that you will be using us again in the future.

Noté 5 sur 5 étoiles

Stunning quality and great taste.

11 août 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

Thank you very much for taking the time to leave this review. It is greatly appreciated. We hope you continue to have good experiences with us in the future.

Noté 5 sur 5 étoiles

This cheese tastes so good

This cheese tastes so good, as a family we can't go back to normal supermarket cheese!
We were gifted this and WOW!

25 juillet 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

Hello, thank you for the review. It is great to see that you are such a fan. This type of feedback is especially welcome and appreciated by everyone here. Thanks again, and we hope to see you again soon.

Noté 2 sur 5 étoiles

Placed an order has taken 5 days with…

Placed an order has taken 5 days with DHL in the blistering heat, I would expect it to be delivered at least quickly and even çooled. Not looking forward to trying it now

11 juillet 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

Hello, we are very sorry to learn that this delivery arrived late. If you have not already done so, please contact us at snowdonia-cheese.co.uk and we will look to rectify the matter.

Noté 1 sur 5 étoiles

Extremely Disappointed – Ruined a Special Day

I’m genuinely disappointed with Snowdonia Cheese. I placed an order on 16 June, scheduled for delivery on 21 June before 12pm, as a carefully planned birthday gift for my partner's 40th. I paid a premium price expecting high-quality service to match the product — and it simply didn’t arrive.

This was supposed to be a special moment, and instead, I had nothing to give on the day. No communication, no update, and customer service didn’t even respond until the following Monday, well after the damage was done. They apologized and refunded me, but by then it was too late — the day was ruined.

A refund doesn’t fix the disappointment and embarrassment of not having a birthday gift for someone you care about. If you’re ordering for a special occasion, I strongly recommend looking elsewhere. I expected much better from a brand like this.

21 juin 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

Hello, we are very sorry to learn of this incident. If you would like to contact us at reception@snowdonia-cheese.co.uk we can look to investigate this matter for you. We will also make sure the correct feedback and conversations occur with our couriers.

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. We had a problem with our first delivery which was caused by the delivery company. We contacted Snowdonia Cheese Co. and they replied immediately and sent replacement goods.
First class service from Dan, great company to deal with (and very tasty cheeses)
Thank you

18 juin 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

Thank you very much for the review. We are pleased to know that despite the courier issue, we were able to rectify the matter. We hope you continue to use us. Thanks again for taking the time to leave a review.

Noté 3 sur 5 étoiles

A little disappointed

The hamper arrived, the delivery driver just dropped the box on the floor! I see this all the time now! When opened to check contents The lid was off the port case and bent and dinted, the box of truffles was completely crushed and the gift note was half ripped, for the price I expect all items to be in pristine condition this is a gift and I feel a little embarrassed to give damaged goods, I wouldn't normally spend this much on a thank you gift as money is tight so I am disappointed and wished I had just made my own hamper.

13 juin 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

I am very sorry to learn of the damage to your order. If you have not done so already, please do contact us at reception@snowdonia-cheese.co.uk and we will then make sure the couriers are spoken to. We will also look to see what else we can do to make this right.

Noté 5 sur 5 étoiles

Fantastic cheese

Fantastic company selling wonderful cheese , we had a small issue which was very quickly and satisfactorily resolved. I would highly recommend this company and their products to anyone.

28 mars 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

We are pleased to see that despite an initial hiccup, the delivery occurred in time and the issue resolved. We would greatly appreciate any recommendations given. Thanks Anthony

Noté 5 sur 5 étoiles

I’ve given Snowdonia Cheese 5 stars as…they have excellent customer service

I’ve given Snowdonia Cheese 5 stars as the ordered was delivered very quickly and was well received by my brother and his wife. Also their customer service was excellent when I contacted them for help. Daniel was brilliant in sorting out my problem. Thank you.

10 mars 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

Thank you very much for the kind words. As a growing business, it means a lot to us to see such positive feedback. Thanks again.

Noté 5 sur 5 étoiles

Its so sad to see bad reviews

Its so sad to see bad reviews, which all seem about delivery times..
Because the actual product is incredible, I have eaten an unhealthy amount of this cheese since Christmas.
The cognac chutney and Beech wood or Red storm is a combination made in Heaven.

18 février 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

Thank you for your support. We do ensure that we are in continuous discussion with our couriers, to ensure we are doing all we can to contribute to the best possible delivery service. Thanks again for your kind words and positive review.

Noté 5 sur 5 étoiles

Super fast delivery

I ordered the couples hamper from this company , as we received one as a gift for Christmas and really enjoyed the contents . Ordered 04/02/25 and received the item the very next day. Fantastic service and delivery. Thank you we will enjoy our hamper.

5 février 2025
Avis spontané
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Réponse de Snowdonia Cheese Co.

Thank you very much Rebecca, we hope you continue to enjoy our products going forward.

Noté 5 sur 5 étoiles

I have ordered from Snowdonia many…

I have ordered from Snowdonia many times over last 5 years. Never been disappointed with the products or service. Prices are below what cheeses go for in supermarkets and the variety is much better.

10 décembre 2024
Avis spontané
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Réponse de Snowdonia Cheese Co.

Hello, thank you very much for taking the time to leave such a positive review. It is great to see that you have been a fan for so long, and we hope this continues! Thanks again

Noté 5 sur 5 étoiles

Received a hamper as a gift and the…

Received a hamper as a gift and the quality of the cheeses in it is unmatched!
Amazing cheese, chutneys and cracker selection. Comes with an information leaflet detailing everything you need to know about the products. 100 percent recommend

28 décembre 2024
Avis spontané
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Réponse de Snowdonia Cheese Co.

Hello, thank you for leaving such a positive review. As a growing company, this type of feedback serves as a great morale boost to everyone here. Thank you very much.

Noté 1 sur 5 étoiles

Order not delivered and provided incorrect tracking number

They sent a DHL tracking code on Dec 22nd for the delivery on Dec 23rd, 2024. To this date the tracking code does not work. This was a gift order and this company has let down. I will not recommend to any one.

22 décembre 2024
Avis spontané
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Réponse de Snowdonia Cheese Co.

Hello, I am very sorry to learn of the courier's failure to deliver your order. If you have not done so already, please get in touch with us at reception@snowdonia-cheese.co.uk and we will ensure this matter is rectified. Once again, I am very sorry to learn of this matter, but thank you for taking the time to leave a review and to allow us the chance to improve going forward.

Noté 1 sur 5 étoiles

Terrible company

I ordered 2 Christmas cheese hampers on 17th December and paid £9 for nominated delivery day which should have been delivered on 21st December. Spoke to DPD no parcels have been scanned onto their system. Tried contacting company via telephone and email and no response. Terrible customer service !! Now await refund !!

21 décembre 2024
Avis spontané
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Réponse de Snowdonia Cheese Co.

Hello, I am very sorry to learn of the courier's failure to deliver your order. We are currently in a position where all customer queries have been responded to and resolved, so I hope this matter has now been fixed. However, if you have still not heard from anyone, please get in touch with us at reception@snowdonia-cheese.co.uk and we will ensure this matter is rectified.

Noté 1 sur 5 étoiles

Hamper not delivered!

Hamper not delivered although my sister was in all day! No text message sent to indicate the company had had problems delivering. Emailed Snowdonia Cheese Co to try and get it sorted but reply stated that they were on holiday. Utter rubbish!

22 décembre 2024
Avis spontané
Logo de Snowdonia Cheese Co.

Réponse de Snowdonia Cheese Co.

Hello, I am very sorry to learn of the courier's failure to deliver your order. While it sounds like you may have been given incorrect automated information stating we were on holiday, we were in a position where all emails were responded to within 24 hours. As a result, I would hope that this matter has now been resolved for you. However, if not, please email us again and I will personally look our for your email, to ensure everything possible is done to make this right.

Thanks,

Dan

Snowdonia Cheese

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