Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would defin... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolutely dreadful platform for residential rental applications. Kept coming up with an error that my address history was incorrect ("Incomplete information: must match format "date""), even though I... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medica... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Snug has honestly made the whole rental application process feel smoother than my morning coffee. For once, I didn’t feel like I needed a PhD in paperwork or a week off work to apply for a house.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de location

Écrit par l'entreprise

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

234 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

complete garbage

complete garbage, wont send invitation or 2fa emails, cant even log in, why do REAs insist on using snug

8 janvier 2026
Avis spontané
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Réponse de Snug.com

Hi RB, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Noté 2 sur 5 étoiles

Built to leverage off peoples needs

Great for agents but terrible for applicants. The whole system is not built with the end user in mind, the hassle to go through all the steps with the amount of coordination required from all party is ridiculous. As a student applicant, you literally need your university to approve every application; how realistic is that? Why would be even be necessary?

In short, this platform allows lazy real estates agent to leverages off the applicants need for rentals through its ridiculous ask and needs. The coordination and effort required for a single application is just as good as building a million dollar business and buying your own house.

Terrible system.

5 janvier 2026
Avis spontané
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Réponse de Snug.com

Hi Aifirth, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Noté 5 sur 5 étoiles

It was very convenient

It was very convenient, as all the information was saved once it was uploaded. This made subsequent applications much easier and saved me a lot of time.

23 décembre 2025
Avis spontané
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Réponse de Snug.com

Thanks for the feedback, Jasmine! We’re glad it helped save you time on future applications.

Noté 3 sur 5 étoiles

I felt overall it was a very good experience

I felt overall it was a very good experience.
I feel that not all circumstances are covered and that it would be really helpful to have a space to accurately explain a situation.

21 décembre 2025
Avis spontané
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Réponse de Snug.com

Thanks for the feedback, Emma! We’re glad you had a good experience and appreciate your suggestion.

Noté 5 sur 5 étoiles

Snug made my rental application easy

Using the Snug app made securing a rental property smooth and stress free. The platform was fast, well organised, and easy to navigate, which saved me a lot of time during applications. What made my experience great was the swiftness documents uploaded quickly, applications submitted instantly, and updates were clear and timely. Snug does a great job of streamlining the rental process by reducing paperwork and delays. Overall, it’s an efficient, reliable tool that genuinely improves the rental experience for tenants.

18 décembre 2025
Avis spontané
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Réponse de Snug.com

Thanks for the positive review, Brian! We're so pleased to see you enjoyed your experience on Snug.

Noté 5 sur 5 étoiles

Snug is your best friend!

Snug has honestly made the whole rental application process feel smoother than my morning coffee. For once, I didn’t feel like I needed a PhD in paperwork or a week off work to apply for a house. The platform is simple, quick, and actually… helpful. Wild, I know.

Everything was straightforward, the reminders kept me on track, and I didn’t need to sacrifice my sanity trying to upload documents for the 47th time. Snug made the whole real estate chase feel a bit less like The Hunger Games and more like an actual organised system.

If you want a stress-free way to apply for rentals (or as stress-free as real estate can ever get), Snug’s your best mate.

28 novembre 2025
Avis spontané
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Réponse de Snug.com

Love this Will! Thanks for sharing your experience and we’re so happy Snug helped make things feel organised and hassle-free.

Noté 4 sur 5 étoiles

Online Rental Applications Made Simple

There are so many real estate helper websites out there these days. But Snug is by far the most intuitive and easiest to navigate. The process of creating a renter profile and applying for a home is simple, even with a group application. Other's are clunky and don't flow well. Thanks Snug for getting us into a new home!

20 novembre 2025
Avis spontané
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Réponse de Snug.com

This means a lot — thank you Adrian! We’re thrilled that Snug helped simplify your application journey. Wishing you all the best in your new place!

Noté 1 sur 5 étoiles

They could not make it more complicated…

They could not make it more complicated and stuffy. I think it was made for maximum inconvenience.

28 novembre 2025
Avis spontané
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Réponse de Snug.com

Hi Salar, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Noté 5 sur 5 étoiles

Made easy with everything.

Made easy with everything. Thank you.

27 novembre 2025
Avis spontané
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Réponse de Snug.com

Really appreciate your feedback — happy we could help Inuka!

Noté 5 sur 5 étoiles

Using Snug for my rental application…

Using Snug for my rental application felt as good as receiving the realtor call to tell me it’s mine. The well played out user experience, ease of entering information and attaching documents, and clear instructions that guided me step by step through the application made the process so easy and quick. This was important when trying to get my application through at soonest post inspection. I highly recommend Snug for real estates who want to make the application process less stressful for applicants. I also highly recommend it for applications. Simply set up an account, most of your information will pre-fill, follow through the 5-6 steps and click submit. The whole process felt snug ☺️

12 novembre 2025
Avis spontané
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Réponse de Snug.com

Thanks for the wonderful feedback, Elie! We’re glad Snug made the application process smooth and efficient for you. Your recommendation means a lot.

Noté 5 sur 5 étoiles

A pleasure to deal with

Susan Johnston was so easy to deal with, very communicative and efficient, making it easy so find our home. Thank you Jellis Craig - super professional!

19 novembre 2025
Avis spontané
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Réponse de Snug.com

Really appreciate your feedback, Teri! Thank you.

Noté 1 sur 5 étoiles

Worst app that I have ever encountered

Worst app that I have ever encountered, tried saving info but kept getting logged out then sign back in again and nothing was saved, repeated process again and again but automatically logs you out, missed out on a property due to using snug.

17 novembre 2025
Avis spontané
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Réponse de Snug.com

Hi Mark, we’re really sorry to hear about your experience. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you.

Noté 5 sur 5 étoiles

Excellent First Renting Experience with Snug

I would like to express my sincere thanks to Snug for an excellent renting experience. As this was my first time renting a property in Sydney, I was initially unfamiliar with the process. Lisa was exceptionally kind, patient, and professional, and the support team was very responsive and helpful, ensuring everything went smoothly from start to finish. I truly appreciate the outstanding service and support provided by the entire team.

27 octobre 2025
Avis spontané
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Réponse de Snug.com

Thank you for your kind review, Jenny! We’re glad to hear your renting experience went smoothly and that our team was able to assist you. Wishing you all the best in your new home!

Noté 5 sur 5 étoiles

I’m beyond happy with my new home

I’m beyond happy with my new home. 🏠
The process was easier than I thought 💭
I went from homelessness the same day I was accepted for my tenancy. I’m humbled and truly grateful ☺️ 🥹🙏

16 octobre 2025
Avis spontané
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Réponse de Snug.com

That’s wonderful to hear, Angelique! We’re so glad we could help make the process smooth and get you into your new home.

Noté 5 sur 5 étoiles

Smug was so helpful and easy to use

I found the snug platform really easy and helpful to navigate and the relevant emails really good as moving is such a stressful time it was helpful to have tips as there’s so much to think about and organise and to be reminded different things was so good. And the whole application process was made so much easier to kept track of in one place and to fill it out once and get verified and be able to use that for multiple applications. I wish all real estates would move to snug as we still had to use 2 other websites (realestate and 2apply which needed different applications which was so time consuming to fill out wish it was all one platform for next time we need a rental

15 octobre 2025
Avis spontané
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Réponse de Snug.com

Thanks for your lovely feedback, Maddy! We’re so glad Snug helped make your move a little easier.

Noté 5 sur 5 étoiles

Property applications and outcomes are simple and efficient with Snug

Applying for a property is quick and simple with Snug, saving our renter profile for a period of time makes the application process smooth and efficient.

With instant notifications regarding application outcomes and easy to use menus, we prefer to use Snug over the other platforms and has helped us secure a rental many times in the past.

18 octobre 2025
Avis spontané
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Réponse de Snug.com

Thanks for your kind words, Matty! We're so glad Snug has made your rental applications simple and efficient. We appreciate your support and trust over the years.

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