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Lisez les avis des autres

Noté 5 sur 5 étoiles

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would defin... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolutely dreadful platform for residential rental applications. Kept coming up with an error that my address history was incorrect ("Incomplete information: must match format "date""), even though I... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medica... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Snug has honestly made the whole rental application process feel smoother than my morning coffee. For once, I didn’t feel like I needed a PhD in paperwork or a week off work to apply for a house.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de location

Écrit par l'entreprise

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

234 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 5 sur 5 étoiles

Made the Rental Process So Simple!

I recently used Snug to apply for some rental properties and found the process really straightforward from start to finish. The platform made it easy to submit our application, upload documents, and track our progress in real time. It was great being able to see where things were at without needing to chase updates.

Once our application was approved, everything flowed smoothly — the lease offer came through quickly and the next steps were clearly explained. I also appreciated that the site was user-friendly and worked well across devices, which made it easy to check updates on the go.

Overall, it was a quick, seamless experience and I’d definitely recommend Snug to anyone applying for a rental!

10 octobre 2025
Avis spontané
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Réponse de Snug.com

Thanks for your wonderful feedback, Jade! We’re thrilled to hear Snug made your rental journey simple and seamless. Wishing you all the best in your new home!

Noté 5 sur 5 étoiles

The easy setup of profile.

The easy setup of profile.
Which then made it so easy to apply. Quick response from agency and! I got a rental within a week in a town that is so hard to find rentals! Will definitely recommend and use again if need be in the future. Thanks Snug!

6 octobre 2025
Avis spontané
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Réponse de Snug.com

Thanks for sharing your experience, Amanda! We're so glad Snug made it easy for you to apply and secure a rental quickly. Congrats on your new home!

Noté 4 sur 5 étoiles

Old Girl learnt new Skills in submitting application

Your method in collecting all the information is great. The way it is set out is good. I feel that for people that have been stable in a home for years, there could be a notice of what is required before you fill in the required items. I was getting a bit overwhelmed with having to find all documents. bank statements etc. ( taking photos of what I needed as my phone wouldn't connect to laptop, so I had to send all needed items to email. then download so it was a process and I was becoming stressed.) My internet drops out and I was worried I would lose the application. But all worked out in the end. I like that you can have someone organise the transfer of Electricity gas etc. But I do not need this, I'm happy to do it myself. Thank You.

2 octobre 2025
Avis spontané
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Réponse de Snug.com

Thanks for your feedback, K! We're glad you found the process clear and helpful.

Noté 5 sur 5 étoiles

They had direct and fast communication

They had direct and fast communication, everyone is really very kind, if you don't understand something and have doubts they clarify them until you have doubts, they are transparent and offered me all the services, the truth is I am very grateful to them, they checked all my documentation and information sent, something that some other agencies do not do..

30 septembre 2025
Avis spontané
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Réponse de Snug.com

Thank you so much for your kind words, Saul! We’re so glad you had a great experience with our team and appreciated the clear, transparent communication.

Noté 3 sur 5 étoiles

The manager is top

The manager is top
The cleaning ladies steel your stuf
They go into bags suitcases and wen you are home you miss things
You can Tell them 100 times do not go in bags or suitcase
They stole a few things we staaf there for 7 days

15 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Super easy to use

Super easy to use
Never had any problems plus it saves the environment.

10 septembre 2025
Avis spontané
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Réponse de Snug.com

Thanks Noel for the positive feedback!

Noté 1 sur 5 étoiles

It is slow and too many steps

8 septembre 2025
Avis spontané
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Réponse de Snug.com

Hi Nik, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Noté 3 sur 5 étoiles

Mobile UI / First payment clarity

The user interface on mobile is clean, but doesn't scale very well. Buttons and areas were often squished or off the side of the screen.

Additionally, the wording used for the payment of the first month and bond was confusing. Made it seem as if the rent had to be paid immediately, and the bond needed to be paid once the agent submitted a link to the bond agency. In reality, bond needed to be paid immediately to the same details as the first months rent. This could have been made clearer that BOTH were IMMEDIATE, and both needed to use the same banking details.

26 août 2025
Avis spontané
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Réponse de Snug.com

Hi Max, thank you for sharing this insightful feedback with us. We're on a mission to make renting easier and we're continually using renter feedback to optimise their experience on Snug. We will pass this onto our product team. Please feel free to reach out to our support team if we can help further at this stage. Thank you, Snug Team.

Noté 5 sur 5 étoiles

Application successful…

The application process on snug was so easy and uploading necessary documents was so easy

19 août 2025
Avis spontané
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Réponse de Snug.com

Hi Christine, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Noté 4 sur 5 étoiles

Detailed and clear application

Applying for a house I liked on Snug was easy, and even though I felt like I had to give too many details about myself, it felt like Snug was being thorough. The steps were explained clearly, and all questions seemed logical. All in all, a good and organised experience with Snug

20 août 2025
Avis spontané
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Réponse de Snug.com

Happy to hear you had a smooth and organised experience with Snug. Thanks for the feedback, Suraj!

Noté 4 sur 5 étoiles

Was nice and easy

Was nice and easy, step by step process, and we got approved for a property in 3 applications :)

18 août 2025
Avis spontané
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Réponse de Snug.com

Thanks for the review, Heath! Glad everything went smoothly for you!

Noté 5 sur 5 étoiles

Snug made the rental process faster

Snug made the rental process faster and less stressful by allowing me to apply to multiple properties with one easy profile, and the clear updates on my application status were really helpful. The platform is user-friendly and saves a lot of time, especially when applying to several places at once. It would be even better if there was more visibility on agent response times to help manage expectations, but overall, it’s a great tool for renters looking to simplify their search.

21 juillet 2025
Avis spontané
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Réponse de Snug.com

Thanks for the great feedback, Brandon! We're glad Snug helped make things easier. We appreciate the suggestion on agent response times and will keep working to improve.

Noté 5 sur 5 étoiles

I recently got my first apartment unit…

I recently got my first apartment unit through a snug application:) Everything was very smooth and easy, snug gave the chance to apply with no major difficulties . I also trust my documents and data’s through snug as it guarantees a safe space between the tenant and the owner. Snug gives me a real-time update on my application. Getting accepted through snug makes the process very visible, as I get too see each steps on what I should do on finalizing my agreement with the owner:) That is all, thank youu!

10 juillet 2025
Avis spontané
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Réponse de Snug.com

Thanks Semuel! We’re so happy to hear your renting experience through Snug went smoothly. Glad you felt secure and informed every step of the way. All the best with your new home!

Noté 5 sur 5 étoiles

super easy!

The company made it super easy to apply for the house we had wanted to, easy to understand and loved the updates it had sent out!

3 juillet 2025
Avis spontané
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Réponse de Snug.com

Thanks Shakeira! We're glad you found the process easy and the updates helpful. All the best in your new home! – The Snug Team

Noté 4 sur 5 étoiles

Embrace the tech to end the rental crisis

I think we need to embrace the tech to see it go in the right direction. By this stage we alittle past data collection. What they have on you wont harm but help you and you would offer as part of a normal application anyway.

I was a hard sell myself in the beginning but with further refinments and intergrations could be used for extreme good and go a long ewsy to helping the rental crisis. I have noited should they assist applicants further with scoreing revisions offewred to longer rental searched for those in the giid can start believing in the system again.

The govt is not going to do it for you in social housing it is done by provision of good busainess and its still in place to trackl the miudnight runers. Next step is extend its userbase by appealing to the masses anfd becomming a 'hero' of the crisis.

Those pushing for decent housing ane going to be working sooner and harder and thats a fact. Social housing and reliance on itwill destroy out long term housing sectors and knock out economys around with less working and spending because they dont need to.

Snug is very much in neautral ground now but seeing some of the features dissappear its time to look at the nexr step. RE uses rent tech all day and thats also a fact, the soober it is perfected the sooiner it can be used for good.

Theres room to add listijngs onto this andwith some spices have a decent go at realestate.com. But its donew through building a following. My view is at least this one tells you your score and you can see what affects it. While the competton is getting knocked around is the time to swoop..Like many others I spend my time after an exhaustive 6 months search looking at back ends and what isnt going to show me the same AI generated lists of duds for the 5 time today.

There is a suggestion here, use the same tech to end this practice of 'the ringaround'its keweping innocent out of hom,es and low standard business practices and people in. At the end of the day it is the only way to go to look after the renter, the prices go up pastr a boint both renter and investor tap out of at the same time and these homes WILL sit empty if commen sense dosent start leading the way. Use it for good put people in DECENT homes. Productivity up, people spending. For me with a week to go until uni goes back its very handy thing to have. PDF's are the slowest thing known to man to fill. Even writing them out is faster.

Lastly a welcome throwback to the old days of 'startups'in the tech sector is good to see and a aussie having a go it, just better to see then exactly...nothing thesedays and a sign for others out there to start innovating..

4 juillet 2025
Avis spontané
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Réponse de Snug.com

Thanks Luke, we really appreciate your thoughtful feedback and support. We're glad Snug has been helpful in your search, and we share your belief in using tech to make renting better for everyone.

Noté 2 sur 5 étoiles

Awful website

Awful website. If you don't fit their neat little boxes for previous living history and income, then it's basically useless. It has prevented me from applying for a property I'm interested in, unless I enter two year's worth of where I've stayed during my extended travels - every AirBnB, campsite, etc. And for some places (eg housesitting) there is no available category.

Ask your agent if you can use 2apply.com.au or realestate.com.au instead.

22 juin 2025
Avis spontané
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Réponse de Snug.com

Hi Peter, sorry to hear about your experience with Snug. Our mission is to streamline the rental application process and we try to remove unnecessary information as well post contextual questions and use faster pre-fill. We welcome product feedback via our support channel and we'll continue to optimise the renter experience. Thank you, Snug Team.

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