Great quality products. Bought 2 down duvets, along with 2 x down pillows and also 2 side sleeper pillows. I absolutely love all and having great nights sleep. I forgot to add a 10% discount code... Voir plus
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Lisez les avis des autres
I bought 2 x 2 pairs of feather and duck down pillows for my spare bedroom on my daughter’s recommendation. They seem good quality and I am pleased with them. The only slight downside was that they ar... Voir plus
I ordered a goose down duvet. Though it seemed good quality, I received one of the wrong size and tog. The support team has been slow to respond, however they have now sent me a return label and will... Voir plus
Quick delivery and item quality was as described. Very good sale price and we have really appreciated the light 4.5 tog Hungarian goose down and feather duvet in this hot weather. The casing is a nice... Voir plus
4,2
Bien
214 avis
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Never heard of them prior to…
Never heard of them prior to purchase,no issues great service and quality product as advertised.
28 janvier 2026
Great price
Great price, delivered earlier than expected.
The pillow is a game changer. Very supportive and comfortable.
I've never slept so well.
Highly recommend.
27 mars 2026
The delivery went to plan and the duvet…
The delivery went to plan and the duvet is extremely comfortable
25 mars 2026
Excellent duvets
Second pair of double duvets we have bought from Snuggledown now and they are excellent and superb value.
10 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
They sent me a used or opened duvet
I have just received an expensive snuggle down duvet through Amazon. It was wrapped in a black rubbish bag. Upon inspection it looked like they had sent me a used product or one that had been previously returned. Either way I am outraged. It is just like selling someone used knickers! This is a duvet that touches the skin, how dare they send out their product in that condition.
My advice is DO NOT BUY FROM SNUGGLEDOWN.
This is one of the most distressing experiences. I am incandescent with rage at this behaviour
I wonder if this is their company practice. either way dirty, dirty experience.
16 mars 2026
Avis spontané
Réponse de Snuggledown
We are very sorry to hear about the condition of the duvet you received. We take your concerns seriously and are committed to ensuring our products meet expectations. We can ensure you that returned products are not reused and despatched. We have contacted yourself directly to escalate your claim and provide a prompt resolution as we were not previously aware of the issue until your review was received. Once again we apologise for the inconvenience caused. Thanks Customer Services
They just arrived quickly and they are…
They just arrived quickly and they are just lovely
22 février 2026
Very satisfied with my purchase and price.
Ordering the electric blanket on line was easy. The description of the various products was easy to understand making it simple to choose the best one for my circumstance. The blanket arrived on the date promised well packaged. I didn't have to contact customer service about any issues.
21 février 2026
Nice comfy pillows what is the next one up from the one I ordered
Nice comfy pillows? What is the next one up from this?
12 février 2026
Réponse de Snuggledown
Hi, sorry to hear you are having issues with your order, we have emailed you to get more information. Kind regards Snuggledown Customer Service
Have never known such bad customer…
Have never known such bad customer service. Emailed on 14th January, got the usual standard acknowledgment, said they would reply in 5 working days but nothing. Chased them on the 24th January and again standard acknowledgement saying they will reply in 5 working days. It is now the 8th February and still not had an reply from them.
14 janvier 2026
Avis spontané
Réponse de Snuggledown
Hi, I am very sorry for the delay in responding. We have been working through a high volume of enquiries following our peak season. Please can you provide order details or email address so we can find your emails to respond to. Kind regards Snuggledown Customer Service.
Hotel Range Pillows
Very pleased with our “Hotel Range” pillows. I bought the firm side sleeper for my partner & the medium back/side sleeper for myself. They are very comfortable & just right for us.
27 janvier 2026
Order #3848
Order #3848
I ordered the wrong size. Emailed and sent message immediately to ask to cancel the order. I still have not heard from them 10 days later. The automatic reply to the email said they would respond in 5 days, but I still have not heard anything.
26 janvier 2026
Réponse de Snuggledown
Hi, I have emailed you to request more information to help resolve as we cannot find any emails to us from your email address on this review. If you could please respond to me and we can help resolve. Kind regards Snuggledown Customer Service.
Réponse de Snuggledown
Hi Kevin, Sorry that the couriers lost the parcel and as discussed yesterday we have sent the replacement which should be delivered today for you. Kind regards Snuggledown Customer Service.
Ive still not heard anything and ive…
Ive still not heard anything and ive emailed and made a claim over Christmas since my last review this is ridiculous
27 janvier 2026
Avis spontané
Réponse de Snuggledown
Thank you for sending your details so we could search emails which were answered 4th January and another sent 27th January if you could please check your inbox and spam folder in case dropped into there. Kind regards Snuggledown Customer Service
Great purchase, would recommend
Really lightweight, but lovely and warm for a UK winter. Just wish the label wasn't so stiff or stitched to the side of the quilt as it just hangs out the quilt cover opening 🤔.
5 janvier 2026
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