Great quality products. Bought 2 down duvets, along with 2 x down pillows and also 2 side sleeper pillows. I absolutely love all and having great nights sleep. I forgot to add a 10% discount code... Voir plus
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Lisez les avis des autres
I bought 2 x 2 pairs of feather and duck down pillows for my spare bedroom on my daughter’s recommendation. They seem good quality and I am pleased with them. The only slight downside was that they ar... Voir plus
I ordered a goose down duvet. Though it seemed good quality, I received one of the wrong size and tog. The support team has been slow to respond, however they have now sent me a return label and will... Voir plus
Quick delivery and item quality was as described. Very good sale price and we have really appreciated the light 4.5 tog Hungarian goose down and feather duvet in this hot weather. The casing is a nice... Voir plus
4,2
Bien
214 avis
Demande des avis aux clients
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Delivery within a matter of days.
4 avril 2025
Réponse de Snuggledown
Thank you for your message—we’re glad to hear the delivery met your expectations!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards, Snuggledown Team
Superb quality
1 avril 2025
Réponse de Snuggledown
Hi, thank you for your review, much appreciated. Kind regards Snuggledown Team
My order was not delivered
My order was not delivered! I contacted customer service but they do not respond to emails!
29 mars 2025
Réponse de Snuggledown
Hi Anna, I’m really sorry for the trouble you’ve had reaching us and for the frustration with your delivery. Please note that our customer service team is closed over the weekend, which is why there was a delay in response.
I can confirm that we’ve now taken action regarding your order, and you should have received an update via email. If there’s anything else you need, please don’t hesitate to let us know—we’re happy to help. Kind regards Snuggledown
Reasonably priced
Reasonably priced, good quality and prompt service from both sales team and delivery service.
29 mars 2025
Réponse de Snuggledown
Thank you so much for your lovely comments! We're delighted to hear you were happy with the quality, pricing, and the service from both our sales and delivery teams.
It means a lot to us to know we’ve met your expectations—your satisfaction is what we strive for.
If there’s anything else we can help with in the future, we’d be more than happy to assist.
Warm regards, Snuggledown Team
Réponse de Snuggledown
Hi, sorry you are unhappy with the product, please can you email us at info@slumberdown.co.uk with your order number and we can look into these for you. Kind regards Snuggledown Team
I don’t think it’s going to last long
24 mars 2025
Réponse de Snuggledown
Thank you for sharing your thoughts with us. We're sorry to hear you have concerns about the longevity of the pillows.
We take quality very seriously and would love the chance to understand more about your experience. If you have specific concerns or notice any issues over time, please don’t hesitate to get in touch—we’re always here to help and ensure our customers are fully satisfied. You can email info@snuggledown.co.uk if any issues.
Kind regards, Snuggledown Team
When saw at ideal exhibition
When saw at ideal exhibition, pillow was a lot softer and not so pumped up, plus cover was soft cotton, we got a high pillow with a rough cover
26 mars 2025
I purchased these pillows at the Ideal…
I purchased these pillows at the Ideal Home Exhibition in March and they were delivered the same week very comfortable pillows and a great service, I definitely recommend Snuggledown from purchasing, delivery and comfort
25 mars 2025
Ordered at Ideal Home Show Stand. Happy with my purchase…
Saw item at the Ideal Home Show and ordered 2 pillows through the stall there. These pillows were delivered swiftly and I'm a happy customer. Thank you.
24 mars 2025
Purchased at ideal home nice people to…
Purchased at ideal home nice people to deal with on the stand very pleased with my pillows. I wish I had ordered the duvet as well
21 mars 2025
BEWARE SNUGGLEDOWN HUNGARIAN GOOSE DOWN…
BEWARE SNUGGLEDOWN HUNGARIAN GOOSE DOWN AND FEATHER DUVETS.
With nearly 57 years of marriage behind us my wife and I have gone through a significant number of duvets.
We very much like a white goose down filling which is lovely and light but also warm.
Our last purchase was a king size Hungarian Goose Down and Feather (80%/20%) from Snuggledown, bought in Nov 2021.
Snuggledown clearly state on their webpages that “To keep the fillings in place; we [they] use a clever internal box construction which ensures no cold spots develop; keeping your body evenly warm throughout the night”. I think this is rubbish and totally misleading.
Overtime the filling in our duvet has migrated to the side pockets leaving the majority of pockets nearly empty and uncomfortable, and no amount of coaxing will even the filling out.
I contacted Snuggledown about this but all they have advised is:
“Our duvets are not fully stitched, and feathers could migrate over time and will require fluff up/ patting towards the opposite direction of the care label in order to put the feathers back in box. The duvets are also best shaken from side to side and pat the feather from short side to short side.”
So much for their "clever internal box construction which ensures no cold spots develop”.
In my opinion this product is best avoided as it has a latent design / production defect.
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I replied to SnuggleDown a per their request. Their response has not made me think anything has changed. I recommend looking for other products.
26 mars 2025
Avis spontané
Réponse de Snuggledown
Hi Edward,
We’re really sorry to hear that your duvet hasn’t met expectations and that you’ve been disappointed with its performance. Our goal is always to provide high-quality, comfortable products, and we appreciate you sharing your experience.
We understand your frustration and would like to help. If you could email our team at info@snuggledown.co.uk with your order details, we’d be happy to look into this further for you.
Best regards,
Snuggledown
Nice quality duvet
Nice quality duvet, well presented and packaged and delivered quickly.
11 mars 2025
Réponse de Snuggledown
Thank you for your feedback! We're glad to hear you were happy with our quick and efficient delivery. We appreciate your support!
Non existent customer service!
Non existent customer service!
Requested to return items on numerous occasions and heard nothing for two weeks. Following a phone call I eventually am sent a return label etc.
After a further two weeks and numerous emails I am eventually told they have no knowledge of the return.
So basically they are not willing to refund.
Sadly not once has engine been gracious or said sorry.
25 mars 2025
Avis spontané
Réponse de Snuggledown
Hi, please can you email us at info@snuggledown.co.uk and we can help, when we send returns labels we ask you to email us back once parcel dropped at the parcelshop with the reference so we can proceed with the refund for you. Regards Snuggledown
Great quality and fast delivery
9 mars 2025
Réponse de Snuggledown
Thank you for your feedback! We're glad to hear you were happy with our quick and efficient delivery. We appreciate your support!
Quick & easy to order
Quick & easy to order. Very light but warm quilt, very pleased with product.
6 mars 2025
Réponse de Snuggledown
Thank you we're so glad to hear that you found the ordering process easy and that you're enjoying your lightweight yet warm quilt. We appreciate your support and hope you continue to love your purchase!
Réponse de Snuggledown
Thank you for your feedback! We're glad to hear you were happy with our quick and efficient delivery. We appreciate your support!
Scandi King Size Duvet
Established British Company. Easy to use website. Easy to purchase. Quick delivery time. Great product. I am delighted
1 mars 2025
Réponse de Snuggledown
Thank you for your fantastic feedback! We're delighted to hear that you found our website easy to use and had a smooth shopping experience. It’s wonderful to know you’re happy with your purchase. We truly appreciate your support
Happy so far
Easy order process. Quick free delivery. Good price for the quality of the pillows. So far happy with them but time will tell if they keep their shape and don’t’dip’
1 mars 2025
Réponse de Snuggledown
Thank you for your feedback! We're glad to hear you found the ordering process easy and the delivery quick. We hope your pillows continue to meet your expectations, but if you ever have any concerns, feel free to reach out. Enjoy your purchase!
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