I ordered a product from them with express shipping on November 23rd. However, on November 26th I got an email saying my order had been cancelled with no explanation why. I tried multiple times to get... Voir plus
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Ordered two items December great service and family were extremely pleased. Ordered another in May for next day delivery it didn’t arrive no dispatch email. It finally arrived 5 days later after peste... Voir plus
L'entreprise a répondu
Really really pleased with this hoodie!! The quality is excellent and really feels like a blanket whilst wearing it, the name does do it justice, it really is incredibly soft both outside and inside... Voir plus
Received my snugglybear hoodie today and WOW it is even better in person. The quality is fantastic and it feels so soft and comfy. I would even say its on par with if not better than the brand oodie a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The UK's Snuggliest Brand bringing unique snuggly gifts for all
Coordonnées de contact
1 Seel Street, WN7, Manchester, Royaume-Uni
- hello@snugglybear.co.uk
- snugglybear.co.uk
3,4
Moyen
55 avis
Aucun historique récent de demande d’avis
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Not getting through to customer care...
I ordered a product from them with express shipping on November 23rd. However, on November 26th I got an email saying my order had been cancelled with no explanation why. I tried multiple times to get in contact with conpany but every time i sent an email, it said my email was blocked and so i never got an answer. This was quite annoying but I have just gotten the money back from it today but i wouldve really liked this product to be delivered instead.
23 novembre 2024
Paid not received
Ordered and money taken then received an email that goods were out of stock. Still waiting for the refund !
20 octobre 2024
From start to finish very good
From start to finish very good. My daughter loves the item. Very good presentation.
27 septembre 2024
Item not arrived
I ordered a week ago and the item hasn’t even been dispatched. I tried to email their contact page and the email is just bouncing back.
17 décembre 2023
Avis spontané
Réponse de SnugglyBear
Hi Emily!
We hope you're well. We're sorry about the delayed response. For some reason we did not receive any email and are also looking into the issue from our end. We did check and see that the item was delivered to your address on the 18th Dec 2023, we apologise if there was a delay. As you can imagine during this busy period, we rely on third party couriers such as EVRI. We can see they collected it on the 10th but for some reason they took an extra few days to deliver it, which sadly happens often during this period from many couriers.
Again I sincerely apologise about the delay by Evri, and hope you still enjoy your snugglybear and had an awesome christmas! We will do our best to make sure they don't do this again although sadly many times out of our hands.
Thank you and stay safe
Lots of snuggles
Anna
Customer service diabolical
Ordered two items December great service and family were extremely pleased. Ordered another in May for next day delivery it didn’t arrive no dispatch email. It finally arrived 5 days later after pestering via email no apology just a lie about how it had been sent but couldn’t provide any proof of that. I politely asked for them to refund the next day delivery charge as it was late and embarrassing having no gift for the recipient. Since then my emails go ignored and they’re not bothered. Customer service is diabolical I would have been ordering more as gifts as the product itself is great however id take my custom to a company with a half decent customer service now.
27 mai 2023
Avis spontané
Réponse de SnugglyBear
Hi 👋
We’re sorry to hear about your experience and apologise about the issues with delivery. We’re happy to hear you liked our product. We will look into your case further and see what went wrong to improve. We can see that Evri lost your original delivery to which we immediately sent a replacement next day delivery once you let us know it had not been delivered. We’re sorry you weren’t happy with the outcome and apologise on behalf of the courier as we did send two items on time but they lost the first. We will definitely try and change our couriers and apologise again.
Please stay safe
Anna
Took payment then refunded without reason
Took payment, but then refunded with no explanation. Turned out they’d sold out when I checked the website, so presume this is reason for refund - an email giving a reason for the refund would’ve been appreciated.
4 mai 2023
Great quality
Great quality. Just love my hoodie and travel blackets. Great service and fast delivery
11 avril 2023
Very happy with the dog bed
Very happy with the dog bed. It’s so comfy for my dog .He loves sleeping on it.He finds it very relaxing and cosy.
It is a good design and colour.Would recommend.
26 mars 2023
It’s super cute but no way near the…
It’s super cute but no way near the thickness they claim it is on the website and notably thinner than my husbands that was bought a year or so ago.
31 janvier 2023
My Sloth Hoodie 🦥
Recieved my Sloth hoodie and it is so comfy and lots of room in it , very soft n so cozy . Was easy to order and delivery I paid only £3.99 and recieved it next day . Great price too as they have discounts because of the cost of living electricity n gas being expensive , great company and I'm going to order another one . Love love love it .🦥🦥
11 janvier 2023
Order not received
Order not received, Royal Mail saying they never received it from snugglybear, so filled in the online form and emailed and no response.
This was meant to be a Christmas present, thoroughly disappointed
Edit:
The reply below again states it was royal mails error, however after speaking to them again, snugglybear sent the package on Thursday night. I asked for it to be sent by an alternate courier, due to the strikes and snugglybear did not deliver, so the whole ‘we will do everything we can to resolve the matter’ was absolute rubbish. My advice: don’t buy from these people. Let’s hope this business stays small, if not diminishes
Final edit:
The reply once again is complete fabrication I was the one who suggested using an alternate courier and I emailed well in advance of my review and only received a response once I reviewed, I also responded to them and they said pretty much word for word what’s below
I can tolerate it being late, but had I known they would lie so much afterwards and try and pull the heart strings of others to stop them losing business I would never have bought from them.
Just don’t bother buying from snugglybear, they’re quite clearly not very good people, merry Christmas
19 décembre 2022
Avis spontané
Réponse de SnugglyBear
Hi Joshua
Thank you for your feedback. We have been in communication with yourself and with Royal Mail, sadly due to the largest postal strikes as we mentioned in our emails they have a lack of staff and have delayed delivery of your package. As a small business sadly we are at their mercy and orders at these peak times before christmas sadly are being affected even amongst the largest UK retailers, let alone small UK businesses. Again we apologise on their behalf and are sorry that we have been blamed for the delay. As we mentioned we will do everything we can to resolve the matter.
Thank you
Anna
Update:
Joshua, as mentioned, we’re terribly sorry. And apologise about the delay. As you can see from all our other reviews. We have never had any issues bar these past two weeks. We have not changed anything from our side and always ship out on the next working day. Its a shame you would believe Royal Mail, who have been on the largest strike since their inception for multiple weeks, delaying, losing and using contracted workforce to lie about postage. You can even go on any forum and see that they have delayed shipments for all national retailers, big and small, yet you seem to blame a small local business and believe them when we are trying our best to weather the storm.
Again we wholeheartedly apologise about the delay and wish that we could have had it delivered some other way. Again your choice to dismiss a small local business and instead believe Royal Mail who keep saying the same thing to many customers in order to save face makes us sad.
That being said we emailed you and did not hear back but only heard of this issue via your review. We do appreciate the feedback and will try our best to improve although we literally sent your package next day, yet royal mail are lacking so much staff that they only scanned the package on Thursday ( due to their backlog )
Apologies again and please stay safe
Anna
I have not received the order
I have not received the order. I have emailed customer services twice and had no response ☹️
20 décembre 2022
Réponse de SnugglyBear
Hi
Thank you for the feedback. We’re sorry you didn’t receive your parcel. We have checked our emails and found no emails. Could you kindly fill the online email submission form and send us more details and we’d love to help! As you know with the largest Royal Mail Strikes in history as well as the busiest Christmas Period, there are significant delays to packages! But we would love to help! Please email us again :)
Thank you
Anna
Best purchase in ages
This fits the name so well, it's just like a snuggly bear, the best purchase in ages
5 décembre 2022
Love it and will buy again
Fantastic quality, great price and so warm and cosy. Will be buying these as presents as I love mine. The pink is such a pretty colour too. Fast service as well, can't fault anything.
10 novembre 2022
Avis spontané
Excellent product so far
Excellent product so far. Very warm when tried yesterday but only the depth of winter will tell. Excellent service and communication with Anna when I required information. Recommended!
14 octobre 2022
Fantastic
My oodie is lush. Lovely quality, very warm, incredibly comfortable. Thoroughly recommend. In fact, two of my friends have bought from SB since.
9 octobre 2022
This item looks to be high quality
This item looks to be high quality. It’s very snuggly. It was bought as a Christmas present so can’t say anymore about it.
4 octobre 2022
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