Fantastic quality product all round, great little carry bag and so comfortable with the memory foam. Great idea to have two adult sizes also. Ordered two pillows and one had a faulty clip unfortunate... Voir plus
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Missed deadlines for delivery (Still not received) absolutely zero customer service. Proceed at your own risk!! Their response here is rubbish! I have sent 4 emails and tried to contact them via th... Voir plus
L'entreprise a répondu
Bought this neck pillow for my son who has atlantoaxial instability. He uses his neck brace when needed but has found that this neck pillow is very comfortable and gives good support whilst sitting. I... Voir plus
After extensive research took the plunge with these guys . Great coms with an enquiry that was answered quickly & super fast delivery. The travel pillow looks & feels a quality product & cant wait to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Snugl creates the highest-quality memory foam orthopedic and travel products, designed in the UK and loved worldwide. We take pride in delivering excellent products that people enjoy, making us the wise choice for comfort. If you encounter any issues with your product, please reach out to us directly at https://snugl.co for a solution within 24 hours. Your support with a positive review here on Trustpilot would be greatly appreciated.
Coordonnées de contact
315 Albany Road, CF24 3NY, Cardiff, Royaume-Uni
- support@snugl.co
- snugl.co.uk
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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really supportive
really supportive, was able to stay asleep and comfy on a fully trubulent flight, with no latent neck pain
memory foam is super comfy and easy to pack in the helpful bag
I love the product (backpack 40x25x20)…
I love the product (backpack 40x25x20) this is the second one I have purchased. 1st one was with the pull handle availability for my wife and the 2nd without wheels and handle
Excellent Product and Service
The actual product is so soft and you just melt into the cushions. The customer service was outstanding when I had a few questions. Highly recommend this company. Liz
Excellent customer service
Excellent customer service, sorted out my problem in good time , will recommend them
Proceed at your own risk!!
Missed deadlines for delivery (Still not received) absolutely zero customer service. Proceed at your own risk!!
Their response here is rubbish! I have sent 4 emails and tried to contact them via their website.

Réponse de SNUGL
Travel game changer
Bought this travel pillow for a long haul flight and a trip which involved long journeys on dirt roads.
Very impressed, I slept so well on the plane with no head lolling, and it then supported my head so well on the worst roads I have ever seen, I even managed to fall asleep. Packs neatly into a small bag, removable cover so I can wash the dirt out.
Great price from Snugl outlet too
No fuss quality!
Fantastic quality product all round, great little carry bag and so comfortable with the memory foam. Great idea to have two adult sizes also. Ordered two pillows and one had a faulty clip unfortunately. My email was answered promptly and a replacement cover with working clip was sent immediately. Such a difference receiving prompt communications and issue sorted within a week of ordering. It's a small UK company so a nice feeling to support. Highly recommended.
Above and beyond customer ervice
After receiving my snugl travel pillow for a Christmas present 2024 I used it for the first time on a long haul flight in January. Unfortunately I left the carry case on the plane on the return flight. I contacted Snugl asking if it was possible to purchase a replacement bag .The bag is a very useful piece of kit as the pillow does squeeze down into the bag making it a handy way to travel with a clip for your back pack, much better than attaching a whole pillow.
Anyway I contacted Snugl and without hesitation offered to send out a complimentary replacement and paid p and p. They also sent it 48h tracked and it arrived before U finished the holiday washing!! Amazing service.
The pillow was also a game changer for my flight. So snuggly! Clues in the title :) rather memory foam is quite firm but gives to your shape. It suited my shape but I could see it might not suit all shapes.
I can not recommend this product or company enough and would not hesitate to buy from them again.
Great quality & customer service
After extensive research took the plunge with these guys . Great coms with an enquiry that was answered quickly & super fast delivery. The travel pillow looks & feels a quality product & cant wait to use it on my long hall trip. Will comment further on my return but so far so good - excellent customer service
The ear plugs are not doing anything
The ear plugs are not doing anything. The box is nice. The eye mask is confortable and completely block the light
Perfect Travel Pillow
Received the travel pillow on time.
The pillow is a great design, very comfortable, versatile and good quality.
Will always take on my travels from now on.
Just what I wanted for use in the car…
Just what I wanted for use in the car then to transfer onto my mobility scooter
Incredibly uncomfortable, and don’t buy it from Amazon.
This neck pillow is incredibly uncomfortable. It stopped my head from moving around, which was great, but it gave me worse neck pain than if I didn’t use it. I was on a long haul flight and finally had to take it off after trying it a few different ways. Additionally - don’t buy this item from Amazon. Their box says there is a 60 day return policy but you can’t return the item after 30 days on Amazon. False advertising.

Réponse de SNUGL
I love the way it rolls up into a small…
I love the way it rolls up into a small space with included travel bag.
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