Kind and patient in their explanation
Kind and patient in their explanation. They record everything (video). I went there to change my car's engine oil. Fair price for Stockholm, but they also checked my brake fluid... There, I learned that it was not changed (although I asked for it from a different garage two weeks ago and thus paid for it). I was shocked as the previous garage (Mekonomen) cleared it in the computer of my car, meaning that I could have damaged my car and put myself in danger!
In addition of having an extremely expensive service (well my fault for thinking that expensive means trustworthy).
Bosch Car Service - Södermalm Bilservice has been understanding and even gave some discounts, although they were not responsible for my situation. Very human and also professional by ensuring the car is safe to go. No wonder they are full.
They are also affiliated with the car readiness control.