Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... Voir plus
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Lisez les avis des autres
Excellent customer service@ received a phone call within minutes of placing the order to check delivery arrangements. Also was kept up to date with the delivery. Couldn't ask for more. The chair is fa... Voir plus
Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... Voir plus
You wouldn’t expect a 5 star review when goods are damaged, but I feel I need to give this firm the credit it deserves. Took delivery of 2 tub chairs and unfortunately noticed a split in one of them.... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.
Free Delivery on All Products
We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.
Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.
Coordonnées de contact
The Sofa Company, 278 - 282 Torquay Road, TQ3 2EU, Paignton, Royaume-Uni
- 01803 500810
- sales@sofa-company.co.uk
- sofa-company.co.uk
4,7
Excellent
3 k avis
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Wish I'd found this company year's…
Wish I'd found this company year's ago,the sofa I've bought is superb, so comfy and well built, thanks sofa company
22 juin 2026
Excellent customer service@ received a…
Excellent customer service@ received a phone call within minutes of placing the order to check delivery arrangements. Also was kept up to date with the delivery. Couldn't ask for more. The chair is fantastic, just what we wanted.
15 juin 2026
Constant contact from customer services…
Constant contact from customer services informing me of each stage of delivery and checking all was ok.
Friendly delivery staff who set up sofa for me.
Sofa so comfortable. Although a deeper shade of cream than pictured on website it's good quality.
The Sofa Company has been excellent in all aspects
15 juin 2026
A very satisfied customer and pleased for the great service.dvid my purchase of a settee on line…
I did my purchase of a settee on line and a few minutes after a lady rang me up verified that I was
the person who ordered it she was very efficient
and polite asked a few questions told me what
would happen and who would deliver it.
I would recommend this company to anyone for
there helpful staff and service they provide.
7 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I searched for a cream leather sofabed…
I searched for a cream leather sofabed on Google and lots of options came up, including your sofa which looked just like the others which popped up. Unfortunately, yours was not a sofabed!! The delivery guys tried to make out that they could not get the sofa into my lounge but I insisted that they could. The packaging was all broken up and left in my hallway. There is no way that I could re-package the item to return it so I am stuck with a sofa to sleep on rather than a sofabed. This is false advertising. Your sofa should not have appeared amongst cream leather sofabeds. I feel misled/duped. It was clearly cheaper ( by almost £200). I thought I was comparing like for like. I will have to start sleeping on it this week. No other option as I cannot return nor afford to replace. Disappointed.
7 juin 2026
Réponse de The Sofa Company
Dear Shirley,
Thanks for taking the time to write a review, I am sorry you feel mislead by our advert and that you ordered the wrong item but i think its important to clarify some points.
You ordered a 3 seat Belmont Sofa this is a completely different advert and price to the 3 seat Belmont Sofabed , You were called on the 25th May and we confirmed again you had ordered a 3 Seat Belmont Sofa , This was followed up with three emails all confirming a Belmont3 Seat Sofa.
You haven't called us at any point to advise you had received or ordered the wrong thing so to leave us a one star review for your mistake feels incredibly unfair.
In regards the packaging, again this was explained over the phone that the two man delivery team leave packaging with you incase you wish to return the goods and it would not them affect your right to return.
Feel free to call me to discuss this further on 01803 500810.
Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
From looking on internet for a couch…
From looking on internet for a couch for my conservatory to the delivery within the time stated everything was spot on good communication excellent product quick easy delivery to room of choice perfect would definitely use sofa company again
28 mai 2026
Really nice sofa looks good in the…
Really nice sofa looks good in the house will use sofa company again grate customers service
18 mai 2026
Very good serviceo
Very good service. The delivery men were very helpful and kept in touch the day of delivery. The couch is very comfortable and relaxing. Thank you.
18 mai 2026
Sofa and chair looking and working…
Sofa and chair looking and working great, delivery was also great, five star company.
4 mai 2026
To low for elderly I have had to put…
To low for elderly I have had to put blocks of wood under the 5 feet and it doesn’t look good I unpacked and assembled the chairs and realised that they were to low. It’s too late now to send them back. The swivel pin on the chairs are going to ware.out they should have had a bearing raise built in the chair base. I am only telling you the truth.
4 mai 2026
Réponse de The Sofa Company
Dear William,
We appreciate you sharing your experience. We're sorry the chair height is unsuitable and that the swivel design may not meet your expectations.
We do clearly advertise measurements for all of our product's on the adverts on our website and we are also here to help over the phone before you buy.
Your feedback regarding the design and suitability for elderly users is valuable, and we'll share it with our product development team for future improvements.
Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810
3 seater Belmont sofa bed
I had a sofa delivered this morning from a third party. The sofa turned up damaged which I'm sure you can imagine I wasn't best pleased with. I phoned the Sofa Company straight away, they gave me a few options to resolve this. One being having some money back, another to have it replaced or a third party coming out to repair it which I opted for. They said if the waiting time was to long or I wasn't satisfied with the repair they would still replace it for me. I was very impressed how quickly this was resolved for me and especially the girl who I spoke to Francesca. She was very friendly and helpful. I would recommend the Sofa Company.
29 avril 2026
Avis spontané
The company and its people performed…
The company and its people performed well.
We will not purchase these items again as our requirements are some what different to those offered.
27 avril 2026
Lovely comfy sofa
Lovely comfy sofa, bought online. Delivery was quick compared to other companies. Only thing is that the colour is darker than expected, thought it would be chocolate brown. Nevertheless, pleased with my purchase.
20 avril 2026
Bargain buy very friendly staff great…
Bargain buy very friendly staff great delivery service
20 avril 2026
Excellent customer service
Although settee was too big in packaging so could not be delivered company were very helpful and issued refund very quickly x customer service were faultless and in today's climate that makes them a company well worth a go
20 avril 2026
Great service throughout
Great service throughout, from availability of free material samples, flexibility of free delivery and quality of product.
20 avril 2026
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