The Sofa Company Avis 

2 553
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... Voir plus

Noté 5 sur 5 étoiles

Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... Voir plus

Noté 5 sur 5 étoiles

Very professional and friendly service, arrived on time within two days from order, excellent purchase easy to assemble good quality and price Very happy customer

Noté 5 sur 5 étoiles

Excellent customer service@ received a phone call within minutes of placing the order to check delivery arrangements. Also was kept up to date with the delivery. Couldn't ask for more. The chair is fa... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de meubles de salon

Informations provenant de diverses sources externes

At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.

Free Delivery on All Products

We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.

Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,7

Tous les avis

(2 553)

82 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Recliner chair arrived promptly

Recliner chair arrived promptly. However, it soon became apparent that the motor was defective. Sofa Company were very quick to rectify the situation and dispatched a replacement motor that I was able to fit myself. Otherwise, a happy customer.

20 octobre 2025
Noté 5 sur 5 étoiles

Ordered two recliners

Ordered two recliners. When opened one was the wrong style. Called and correct one was delivered the next day no issues. Easy to put together. Decent (stiff swivel bearings) quality for the price

1 décembre 2025
Noté 3 sur 5 étoiles

Nice sofas, awful delivery.

The sofas were decent and reasonable value. The sub contracted delivery company were complete clowns. Firstly they couldn't find our house and took about an hour of circling round before they found us. Secondly they were in a mad rush to get off again. I had to point out that they hadn't screwed the feet on properly and then they put the sofa back in crooked. It was stuck fast. Wouldn't go in or come out. They asked my wife and I to sit on the arms whilst they tried to yank it free. After 20 minutes they said they'd return it and we could have another one. I suggested using the handle of my large hammer to lever it apart and this worked. I then suggested putting soap on the slotted guides and when I did this, the back went in no problem. I received no thanks for my help and they left in a hurry with packaging materials strewn across the floor. How rude!

9 février 2026
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Réponse de The Sofa Company

Dear Michael,

Thanks for taking the time to write a review, and thanks for taking my call earlier.

We appreciate your feedback and are sorry the delivery was problematic. We'll address this with the delivery company to improve their service and navigation. We regret the installation issues and the lack of courtesy you experienced. We're taking steps to ensure this doesn't happen again.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Noté 5 sur 5 étoiles

The chair is very comfortable, it fits my size 5' 10" perfectly.

Only had the chair for a day, but already found my ankles seem less swollen, due to keeping my legs elavated. leather feels very comfortable. Delivery was very good two guys brought in into my living room. The packaging was too large to fit through a standard door, but they took the parts out by front door bringing them straight in where the assembled it, very fast. Then tested everything showed me what was what before leaving. The chair is very comfortable, it fits my size 5' 10" perfectly. Have not used the heating yet but the vibrating feels helpful, if sitting for a long time.

20 janvier 2026
Noté 5 sur 5 étoiles

Fantastic customer service and product

Can’t say enough how good they are. From the day I decided to buy a chair from them (which they help a lot to decide which one would be good for me) and the day with their help on the phone to set it up.
After 6 mouth was a very small problem with my chair and with one phone call they sent me a new replacement. Fantastic customer service which you don’t see n many places now. Thank you guys (especially Lee) for looking after me and you have customer for life.

7 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Simple ordering system

Simple ordering system.
Kept up to date with delivery notifications.
Furniture arrived in good time.
Everything was as expected.
Thanks very much.

16 décembre 2025
Noté 5 sur 5 étoiles

Really pleased with my leather…

Really pleased with my leather riser/recliner chair. I checked the dimensions before buying to ensure it was the one to suit my lounge ( I had shortlisted 4 ) i was a bit nervous about buying without trying but it is perfect for my needs.
Delivery was just within the 2 week window but the delivery company were easily contactable and very helpful.i bought the chair during the Black Friday sale so I expect they were busy fulfilling pre Xmas orders.

16 décembre 2025
Noté 3 sur 5 étoiles

when unpacked found arm out of shape…

when unpacked found arm out of shape from packing and has not righted itself.
and the legs/base are darker than shown.

1 décembre 2025
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Réponse de The Sofa Company

Dear Roger

Thanks for taking the time to write a review, and thanks for taking my call yesterday.

If you can forward pictures of the damaged arm to sales@sofa-company.co.uk and we will investigate this immediately and come back to you with a suitable resolution.

Many Thanks
Lee
Customer Service Manager
Sofa Company
01803 500810

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