Sofasuperstore Avis 324

Was struggling to find sofas to fit walked into sofa superstore at Bolton and was greeted by Michelle who informed me of there made to measure she was patient and caring finally left after ordering my new sofa would highly recommended sofa superstore Bolton and Michelle

What a lovely friendly family store. Huge selection, knowledgeable and helpful staff with no pressured to buy but we did buy a bespoke sofa tailored to our measurements. Would definitely recommend and will be back. Thanks Gary F you were fab.

We had excellent service from Garry F who was very helpful and knowledgeable and helped us with the process of buying a sofa

Came in made very welcome
No pressure sale

Michelle and immi were lovely banter was needed and makes a sale easier.

What a lovely bunch of staff at the Sofa Superstore (Warrington). The help and advice given by Joanne made buying a bed so easy, she left us alone to try each one, with no pressure to make a purchase. Came back after measuring and completed the sale. Would definitely recommend!

Joanne was amazing and I really enjoyed my experience in store Everyone was really friendly and helpful Will definitely return

Lauren was extremely helpful at the Horwich retail park store. Gave really clear explanations of all the products and offered a fantastic deal on the combination of 3 and 2 seat sofa.

Stuart was very patient and very well mannered salesman. We will be back again.

We helped by Gary F

We were allowed to take our time without any pressure. But also given excellent information regarding products when needed. Julie was pleasant and very helpful in us making a well informed decision.

I ordered a recliner chair from Sofa Superstore on 23rd November, with a quoted delivery time of 8–10 weeks. After chasing the order when that timeframe had passed, I was informed the delivery had been pushed back to May, which is completely unacceptable and far beyond the original commitment.

Following a complaint, the store offered an alternative chair which I agreed to only on the basis that it was in stock and that it would be available quickly. In store I was informed it would take 10 days, from their customer service I was informed 7 working days but to prepare for 14 working days, however, 14 working days after confirmation of the replacement order, there is still no delivery date and no indication of dispatch.

Communication has been poor throughout, and despite several attempts to resolve the situation, there has been little clarity or urgency from customer service.

At this point, I have lost confidence in the company’s ability to fulfil the order and have formally requested delivery within a final deadline, failing which I will be cancelling and seeking a full refund under the Consumer Rights Act 2015.

This has been a very frustrating experience, and I would strongly advise others to think carefully before ordering if delivery timelines are important.

Andy was superb, not pushy and very helpful.

Lots of choice and help on hand from Andy ( Warrington)

Gary was amazing. Went in looking for a mattress, came out with a full bed. No major push from a sale, was more than happy to let us leave and have a think. Should we ever need another bed or a sofa, this is where we'll be going.

We have just bought our sofa from Sofa superstore Warrington and I can honestly the service was fantastic from start to finish. Garry F was so professional, friendly and gave us some great advice. I would definitely recommend going here! Quality of the sofa for the price is amazing and the made to measure service is a great added bonus. Thanks Garry, you made it so easy and offered so much more than any other store we had been in.

Excellent service from Gary and Julie

Joanne and Gary was absolutely fabulous (at the Warrington store) made our experience of buying a new mattress so fun. Would highly recommended! Thank you so much to both of you for being so lovely! :) abi

Joanne and Julie have been very helpful in helping us choose a lovely couch for our family home.

Thank you for that 😊

Fantastic day at the superstore in Warrington today. Julie was so kind and helpful. Answered all our never-ending questions, as we went in completely lost as to what we were looking for. A spectacular experience, was able to get a custom sofa done for our room for such a great price!