Very nice delivery, helped me to install the sofa at its best condition, even leave my shoes cabinet up just to get in, amazing service! Thanks so much!
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Lisez les avis des autres
Excellent service. Ordered my sofa on Tuesday evening and was delivered on Thursday. We love in the a remote area of Scotland. 8 hours away from the supplier, needing a ferry. This didn't put them off... Voir plus
where do we start... the ordering process was ok..ish, the texts and phone calls that followed were slightly entertaining! after failed attempt at delivery on the first try, the second was eventful... Voir plus
The delivery men went out their way bless them because it had to be delivered upstairs took them ages, but they’ve done it. What an amazing service. And say no more about the sofa OMG it’s beautiful.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are a direct manufacturer and importer of premium-quality sofas. No middlemen, no extra costs — our products come straight from our warehouse to your home. This means you get stylish, durable, and comfortable sofas at truly unbeatable prices. With a focus on quality craftsmanship and customer satisfaction, we ensure every piece meets high standards before it reaches you. Enjoy great value, fast delivery, and excellent service from a team that genuinely cares about your home comfort.
Coordonnées de contact
Unit 6b Witton Business Park, BB2 2TA, Blackburn , Royaume-Uni
- 07838790859
- info@sofasway.co
- sofasway.co.uk
4,4
Excellent
155 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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I cant give zero stars unfortunately
I cant give zero stars unfortunately. This so called company is a shame! I ordered an electric recliner. I messaged about delivery as it was stated 1-2 weeks. I got no reply even after I contacted them a few times. I got a call and then they wanted to deliver it on the following day. Luckily I'd already got rid of my old sofa. It then comes to delivery day for which I paid installation as me and my partner are disabled. They dropped yes dropped the sofa on my drive way and just left. The sofa was 120kg each so we had to pay someone to bring it in only to find out it wasn't the sofa I order. The pattern was different and so was the sides. I messaged them and sent a picture of it and they said it's a 100% the sofa you order and I sent a picture of the order and said it wasn't. They replied with oh its just a different pattern. Anyway I just left it but then about 3 weeks later it broke and I said to them I want it replacing with a different sofa which was a fabric 3 seater meant to be wilcot but that got delivered and guess what yes it was the wrong sofa again and it was the size of a 2 seater this sofa also cost less that the others so they owed me a refund which I still have not recieved and it's been about a year. I had back and forth messages with them and just got no where. So this sofa ends up ripping whilst having staples sticking out of it and there is blue fabric under the grey and if you look properly you can see the white tag. They are re upholstering sofas these are not the sofas they claim them to be. They are scammers and robbers dont go near this company at all and their customer service is shocking
REPLY TO SOFASWAY COMMENT!! I messaged you the same day the 2nd lot of sofas was delivered saying I wasn't happy I have all the messages. You wouldn't do anything about it. A couple of weeks later it was cleaned and thats when I noticed the staples at the bottom of the front of the sofa!! WHY WOULD I STAPLE MY OWN SOFA!! And there was a rip which you could see underneath this sofa had been re wrapped. how could I do that myself!! You offered me 150 refund that didn't even cover the difference between sofas and I on top I was still owed 40 for installation I paid for and still wasn't refunded. Note to date I havnt recieved a single penny in refunds. ABSOLUTE JOKE OF A SO CALLED COMPANY DO NOT TOUCH THIS COMPANY!!
8 mai 2025
Avis spontané
Réponse de Sofaway
Dear Shaunna,
We would like to clarify that your sofa was delivered almost a year ago. After your first report of damage, we arranged a replacement for you and at that time you confirmed that you were happy with the resolution.
Several months later, you contacted us again regarding further damage. After inspection, the issue appeared to be caused by external impact/misuse, which is unfortunately not covered under our warranty terms. However, despite this, we still provided another replacement in order to assist you and maintain customer satisfaction.
We understand your frustration, however, as per our company policy, refunds cannot be issued after 30 days from delivery. As your purchase was made almost a year ago, we are unable to process a refund request.
We have always tried our best to support you and resolve the issues fairly and professionally.
Kind regards,
SOFAWAY
And the sofa has finally arrived
And the sofa has finally arrived. Diff dimensions, diff legs, not the sofa we ordered. The colour is the same - well done on that front! Very uncomfy. Let’s see what the customer service is like now…will be ringing in the morning….
9 avril 2026
Avis spontané
Very nice delivery
Very nice delivery, helped me to install the sofa at its best condition, even leave my shoes cabinet up just to get in, amazing service! Thanks so much!
8 avril 2026
Avis spontané
The delivery men went out their way…
The delivery men went out their way bless them because it had to be delivered upstairs took them ages, but they’ve done it. What an amazing service. And say no more about the sofa OMG it’s beautiful. I can’t believe I paid that little amount for a beautiful sofa like this. It’s unreal. I had the navy oxford in velvet
28 mars 2026
Avis spontané
Fantastic service
Fantastic service, very speedy delivery! Great delivery guys, helpful and courteous! We love our new sofa!
28 mars 2026
Avis spontané
Clearly a scam
12 mars 2026
Avis spontané
Réponse de Sofaway
Hi,
we are unable to find any order or customer record that matches your name. and we requested for Order information which is not provided to us,
If this review was left in error or relates to another business, we would appreciate if you could update it accordingly.
Excellent service and delivery the guys…
Excellent service and delivery the guys were great couldn't ask for more thank you azma
4 mars 2026
Avis spontané
Lovely sofa and great service
Lovely sofa and great service. Exceeded expectations. Delivery guys worked hard to get it up some narrow stairs, fully assembled it too.
14 février 2026
Avis spontané
I brought my sofa from this company…
I brought my sofa from this company they are absolutely unprofessional and very disorganised if you’re looking for quality I would suggest you don’t waste your time and money as you’ll surely be disappointed. They delivered several sofas yet the last one they finally gave me collapsed and instead of them compensating me with a replacement free of charge I was being asked to purchase another one at a reduced price clearly after they knew it was a manufacturer error avoid them at all cost as you’ll definitely regret wasting your money and time.
1 décembre 2025
Avis spontané
Réponse de Sofaway
We’re sorry to hear that you’re still unhappy, and we’d like to clarify the full situation for transparency.
When your sofa was first delivered in 2024, you raised concerns about the colour. However, the item delivered matched the exact colour you selected when placing your order. As a gesture of goodwill, we still offered a replacement. Upon the second delivery, the same concern was raised again, and once more, we arranged another replacement to ensure your satisfaction. On the third delivery, you confirmed that you were happy with the sofa.
After approximately one year of use, you contacted us regarding an issue with one seat cushion. Even though this was well outside our standard 30-day return/refund policy, we offered to replace the affected cushion to resolve the issue promptly.
Unfortunately, a full refund is not possible after this period, as per our policy. Despite this, we have remained willing to assist and even offered further support. We have attempted to contact you to arrange the replacement, but have not received a response.
We remain committed to resolving this matter and are more than happy to proceed with the cushion replacement. Please get in touch with us so we can assist you further.
Very good service and very happy with…
Very good service and very happy with the sofa, thank you
31 janvier 2026
Avis spontané
Great service and excellent…
Great service and excellent communication; The sofa is amazing. We're very happy with our purchase.
24 décembre 2025
Avis spontané
Very helpful and professional great…
Very helpful and professional great service would recomend
27 janvier 2026
Avis spontané
The sofa looks nice and fits well in…
The sofa looks nice and fits well in the room. It’s comfortable for everyday use and feels practical. The design is simple and works easily with the rest of the furniture. Overall, I’m happy with it and it suits my space well.
24 janvier 2026
Avis spontané
Excellent service from the point of…
Excellent service from the point of order to delivery! Excellent quality sofa and amazing friendly delivery team. Would highly recommend
23 janvier 2026
Avis spontané
Excellent service
Excellent service, very patient and helpful and stunning sofa
23 janvier 2026
Avis spontané
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