SOFISTA LIVING LTD Avis 37

Ordered a couch from this vile company and have been fighting with the bank to get a refund for a month - they have changed their company policy on their website after refusing us a refund. I had screenshots of what the returns policy looked like before the company have changed them lucky for me! I have got a refund back through my bank after a month. Please do not purchase from this company it is absolute shambles, TERRIBLE customer service team who ignores you, invalid address on their website and invalid phone numbers.
All the reviews that are 5 star are fake. Please please do not purchase from here. They are liars and will do anything they can to avoid issuing a refund. They literally changed their website policy to steal from us.

DO NOT BUY FROM HERE !!!!!!!! Absolutely scam ! Ordered sofa on website dimensions didn't match!!!! 10cm shorter... different colour... no accepting returns!!! SEE YOU IN COURT

Very disappointed with my experience with Sofista Living Ltd.

I paid thousands of pounds for a sofa and noticed a clear gap in the sofa from the video before delivery. I raised this with them straight away, before the sofa even arrived, but I was told it was only because the sofa was not clipped in.

When the sofa was delivered, the same gap was still there. This was not damage from use — it was delivered with the fault already there. The fault was also hidden by the cushions in the pictures/videos.

Before I placed the order, communication was very quick and they were messaging regularly. After I reported the fault and sent proof, I was told to wait 48 hours. The 48 hours passed, and then they ignored my messages and calls.

They promised years of warranty and protection, but in my experience this has not been true. They have not even dealt with a fault that came from their end.

What makes this even more concerning is that after I raised the issue, their Instagram account was deleted. This has made me feel even more worried as a customer, because instead of dealing with the problem, they disappeared from the platform where I had been communicating with them.

In my opinion, this feels like a scam. I paid thousands of pounds, raised the fault before delivery, received the sofa with the same fault, was ignored after sending proof, and then their Instagram account was deleted after I complained.

Please be careful before buying from this company. I believe customers should know my experience before spending thousands of pounds. My advice is to go to a well-known, branded company where your money is safer and any faults are dealt with properly, instead of being ignored after payment.

Very poor customer service, no accountability, and no fair resolution. I am still waiting for them to take responsibility, but instead of dealing with the fault, they decided to disappear by deleting their Instagram account after I raised the issue.

I am very disappointed with my experience with Sofista Living.
The sofa delivered did not match my expectations, and I immediately raised concerns about the size, design and overall condition of the item. In addition, one of the sofa legs was broken on delivery, which raised serious concerns about quality control and inspection before dispatch.
I was informed that my £100 deposit would not be refunded because the sofa was supposedly a customised order. However, the sofa delivered appeared to be the same size and specification as the standard model advertised on the website, and I could not identify any visible customisation that would justify this claim.
I formally disputed the decision and explained that this was not simply a change of mind or personal preference. My concerns related to the condition of the sofa, the broken leg, and the fact that the item delivered did not match what I believed I had ordered.
Unfortunately, despite submitting a formal complaint and requesting a proper review of the matter, I have not received a satisfactory response. What has been most disappointing is the lack of communication and willingness to address my concerns as a customer.
Based on my experience, I do not feel that this matter has been handled fairly or professionally, and I cannot recommend this company.

I am absolutely delighted with my sofa! It is beautiful, exactly what I was hoping for, and the quality is outstanding. The customer service was exceptional from start to finish.

Before ordering, I spent some time browsing their website and contacted their team for advice. They were incredibly helpful and guided me through choosing the fabric, the color, and even the perfect size for my space. Their support made the whole process so easy and stress-free.

The delivery was also surprisingly fast—I received my sofa within just one week! I couldn’t be happier with my purchase. The sofa is perfect, comfortable, stylish, and exactly as described.

Highly recommend both the product and the customer service. Thank you for such a great experience! 😊⭐⭐⭐⭐⭐

Absolutely love L shape sofa! The quality is excellent, very comfortable and looks even better in person. The cushions are firm but still cosy, and the fabric feels really durable. It fits perfectly in my living room and was easy to assemble. Great value for money and delivery was smooth too. I’ve already had compliments from family and friends. Highly recommend!

Sofista Living provided excellent service throughout the entire process. They were consistently honest and highly diligent in the level of care and attention they delivered. I would definitely recommend purchasing beds from this company. They went above and beyond to assist me in ways that other companies typically do not, demonstrating a genuine commitment to their customers and exceptional service standards.

Very good and fast service very happy with the quality and comfort amazing prices would highly recommend

excellent service, provided me with exactly what i wanted.

Excellent quality, good communication and customer care and unbeatable prices.

Just had my Turkish sofa delivered amazing quality fast delivery highly recommended

I had good and fantastic experience with them i recommend to everyone 😍❤️

I ordered a sofa from Sofista Living and the whole experience was spot on. The quality of the sofa is excellent, exactly as described, and it arrived in perfect condition. Customer service was just as impressive — quick responses, friendly communication, and they kept me updated throughout. Really happy with both the product and the service. Would definitely recommend.

just received my kayla sofa its looking very awesome and very comfy sofa, very happy with a customer care fast delivery, im looking to order few more for my family

Good company, no issues, reasonable price

Amazing stuff in good price. I’m very satisfied

Very Good customer services and the quality of sofas and mattress is also very soft and reasonable

Good services

It's very nice and comfy and so happy with the product