Sofology - Cardiff Avis 2 419

TrustScore 5 sur 5

4,8

Unit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tire... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was so glad I made the effort to visit Sofology. I visited around a fortnight ago to peruse the stock and I was very impressed with the standard of quality. The sales people made me very welcome, ma... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our first order was rejected for various reasons, and it was returned. We then went looking elsewhere and were shocked at the prices and lack of quality etc. We decided to return to Sofology and sel... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de canapés
  2. Accessoires de meubles
  3. Magasin de meubles
  4. Magasin d'ameublement et de décoration
  5. Magasin de meubles de salon
  6. Tapissier décorateur

Écrit par l'entreprise

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Coordonnées de contact

  • Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Noté 5 sur 5 étoiles

Very helpful and answered all of my…

Very helpful and answered all of my questions I had i would highly Recommend ingrid was so polite so thankyou for finding my new sofa

26 avril 2026
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Réponse de Sofology - Cardiff

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Noté 5 sur 5 étoiles

I was happy with all the info given and…

I was happy with all the info given and the staff were very helpful

4 mai 2026
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Réponse de Sofology - Cardiff

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Noté 5 sur 5 étoiles

Very helpful

Very helpful

25 avril 2026
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Réponse de Sofology - Cardiff

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Noté 4 sur 5 étoiles

Sales excellent UNABLE TO ORDER SWATCH…

Sales excellent UNABLE TO ORDER SWATCH RANG CUSTONER SERVICES WHO DID IT FOR ME THEN AFTER 4 DAYS A CALL SAYING HE WAS GOING TO ORDER AND IT WOULD TAKE APPROX 14 DAYS DISSAPOINTED INDELAY

4 mai 2026
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Réponse de Sofology - Cardiff

Thank you for your feedback. We’re really pleased to hear you found the sales experience excellent. We’re sorry to hear you were disappointed with the delay in ordering your swatch. We appreciate you bringing this to our attention and will ensure your comments are shared with the relevant teams as we continue working to improve our customer journey.

Noté 1 sur 5 étoiles

I changed my email address in store and…

I changed my email address in store and everything went downhill from there. They confirmed a delivery date then sold my suite to someone else. Had to reorder wait another 8 weeks after already waiting 12 weeks / do another credit check / fill in another application etc.
Painful

29 avril 2026
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Réponse de Sofology - Cardiff

Hi David, we are so sorry that your buying experience was less than perfect. We hope that your furniture has made up for it.

Noté 1 sur 5 étoiles

Ordered the 2.5 Allure sofa in store…

Ordered the 2.5 Allure sofa in store which was a huge mistake as no option to change your mind or a cooling off period.Had I purchased it online I could of sent it back for a full refund within 28 days if i wasn't happy. The sofa is extremely uncomfortable and not worthy of the £2000 price tag!
I fully regret this purchase and cannot recommend sofology as a result.My advise would be to go elsewhere with an option to change your mind or order online,do not purchase in-store as I did.

12 janvier 2026
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Réponse de Sofology - Cardiff

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

Noté 5 sur 5 étoiles

Our customer service advisor Leigh was…

Our customer service advisor Leigh was excellent. He explained everything and did not rush us into making any snap decisions. Excellent.

11 avril 2026
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Réponse de Sofology - Cardiff

Thank you for awarding us 5 stars!

Noté 3 sur 5 étoiles

Reasonable but could be better.

Reasonable but could be better.
Staff at the Cardiff store were helpful.
The sofa was delivered at the time agreed. However, when I tried to clean underneath it a couple of weeks later, I discovered one of the legs was not screwed in properly, it kinda fell off when I moved the sofa, so I had to screw it back on.
Also I never received the cleaning kit I paid for with the sofa and when I went to the store to ask them about it, I was told I had to ring a number and request it.

17 novembre 2025
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Réponse de Sofology - Cardiff

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

Noté 5 sur 5 étoiles

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Spoke through all our options and gave us plenty of time to browse. Excellent experience and would recommend! Thank you!

3 avril 2026
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Réponse de Sofology - Cardiff

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Noté 5 sur 5 étoiles

Fantastic service by Jay the salesman…

Fantastic service by Jay the salesman is Cardiff. Nothing was too much trouble and made our whole experience easy. Highly recommend.

6 avril 2026
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Réponse de Sofology - Cardiff

Hi there, thank you for your review. Another great review for Jay, we will make sure to pass this on! Have a nice day.

Noté 5 sur 5 étoiles

Great experience

Staff - knowledgeable, respectful, professional
Stock - wide range of each collection available, particularly impressed by the range of samples available at each product

27 mars 2026
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Réponse de Sofology - Cardiff

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Noté 5 sur 5 étoiles

Very relaxed atmosphere in showroom

Very relaxed atmosphere in showroom, (Cardiff) ,staff very informative without following
you around and putting you under pressure. Offered coffee whilst looking around and excellent range of suites.
On deciding to purchase salesman ( Leigh) was very thorough, easy to talk to and very knowledgeable. Made the purchasing process very easy.

27 mars 2026
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Réponse de Sofology - Cardiff

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Noté 4 sur 5 étoiles

left to shop in peace

very polite and helpful
helped with costing to
left to shop peace fully cofde was nice touch to

23 mars 2026
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Réponse de Sofology - Cardiff

Thank you for sharing your experience :-)

Noté 5 sur 5 étoiles

Excellent choice of sofas

Excellent choice of sofas. Previously purchased a sofa here and still very happy. Quality really good. Jake our assistant was friendly, informative and generally so easy to deal with. A credit to the store!!! 👍

24 mars 2026
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Réponse de Sofology - Cardiff

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Noté 5 sur 5 étoiles

We were in the process of moving…

We were in the process of moving home,so we had gone to Sofology Cardiff a few times.Every time we went we were helped by the sales team in a very professional,helpful and friendly approach.We were also informed of the launch of their latest sofas so we waited a few days when now moved in to our home we could order.Lee was there to help and guide us with his understanding of interior design too.He was very patient,professional and even stayed longer to help us decide.Obviously we haven’t received the sofa but the sales experience can not be faulted.There are so many beautiful modern styles to choose from ,we highly recommend .

20 mars 2026
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Réponse de Sofology - Cardiff

Thanks for this fabulous review. We appreciate you sharing it with others!

Noté 5 sur 5 étoiles

Josh was very informative and polite…

Josh was very informative and polite and he explained all the information in a thorough manner

22 mars 2026
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Réponse de Sofology - Cardiff

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Josh for you, have a great day.

Noté 5 sur 5 étoiles

Loads of suite’s to choose from with…

Loads of suite’s to choose from with very helpful and knowledgable staff and not being pressurised whilst looking.

18 mars 2026
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Réponse de Sofology - Cardiff

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Noté 5 sur 5 étoiles

Philip was amazing.

Philip was amazing.

17 mars 2026
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Réponse de Sofology - Cardiff

Hi there, thank you for your review. Another great review for Philip, we will make sure to pass this on! Have a nice day.

Noté 5 sur 5 étoiles

Only called in for a look

Only called in for a look, but the staff were great and really helpfull, everything was well explained and ended up buying a new sofa. Well done guys brilliant

15 mars 2026
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Réponse de Sofology - Cardiff

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

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