Sofology - Farnborough Avis 2 936

Five stars are given for the in-store experience which was great. Friendly, helpful staff who did not rush us in any way, despite us needing time to come to a decision and it being so close to closing time.

Sadly, the delivery experience seriously let the store down - received a message early Sunday morning to say delivery would be 7.24am to 10.24am and we were drop one of seven. We waited, and waited. They finally called at 9.15am to say they'd be there in an hour. Almost two hours later, at 11am they arrived. No apology, not even a smile. Hugely disappointing.

However, great in-store experience and everyone loves the new sofa.

Barry was very helpful and such a polite customer handler. He was able to answer all of mine and my husband’s questions. He sat us down and explained everything clearly.
It was lovely having him as our customer handler, and we would love to shop more under his guidance.
Thank you, Barry. He even calls himself “Barry the bald man” such a funny guy! Goodluck for more customers Barry.
Best wishes Puja & Yam

I found the farnborough branch experience awful, candace does not get up to assist or help you in what you need help with but points in the direction of what you’re looking for. It was very sale driven and felt like it was just a sale instead of going the extra mile when spending a lot of money in the store. The customer service is absolutely pants , my finance was rushed and I felt under pressure while customers were waiting she was just trying to retain them and I heard the customer get upset as she wanted the sale for herself. They don’t offer any customer service incentives discounts or going the extra mile.

I write this review after ordering and prior to the delivery of our new sofas. As such this review is based on the in store sales experience.

My family visited the Farnborough store over two weeks around 5 times to pick the sofa we wanted. Our first three experiences of the store were pretty poor in terms of customer services. Many of the staff sit around in a huddle and don’t interact with customers. One particular lady was so ill informed of their products and tried to convince us to order in store rather than online due to aftercare being impossible in store if we ordered online.

However there was light at the end of the tunnel. Ella and Vlad were superb and were really good at helping us decide what we wanted offering solutions etc.
Vlad in particular listened to us and helped so much. It didn’t feel like he was trying to sell at any point, but made us feel comfortable and was great, which probably made us order there and then.

Barry in the Farmborough store, was very helpful and answered all our questions clearly. He made buying my new sofa and real pleasure

From start to finish, the experience has been excellent. Candace from the showroom team was knowledgeable, friendly, and genuinely helpful without being pushy, making it easy to choose the right style and fabric for our home.

So far it’s been a great experience - Barry in the Farnborough store was very helpful in getting my order sorted. We haven’t got the sofa yet but hopefully we will have a smooth transaction then too

Spent over £4000 on a new sofa and within 5 months one of the head rest mechanism broke and also leather on same head rest looks almost worn, been told it’s wear and tear, must be the oils from our heads or medication we’re on the caused the leather to go like that???, absolute joke, leather should never wear that quickly, will not be buying from Sofology again,

Great service

Can’t remember the chap’s name but easy to deal with friendly and very helpful. Nothing was a problem. Very happy with the service.

The sales/customer consultant was very courteous and helpful.

Very friendly especially charlie made several visits trying to make my mind up product knowledge nit too pushy is a big one

Got what we wanted,,with lots of help.

A friendly service, not pushy and came away with a good bargain!

Very friendly staff and very helpful

Very friendly staff member. Explained everything. The sofas sold themselves. Very easy process.

Great personal service and advice from a lovely lady Candice

The staff were very helpful and not pushy. There was a wide range of sofas to look at,

Very helpful and knowledgeable about my choice of lounge suite.