Sofology - Glasgow Avis 3 078

First class buying experience from the moment we stepped into the showroom, Leanne was a great ambassador for your company. Thanks for looking after us.

Leanne has been excellent - lovely manner, friendly, helpful clear and answered all our questions! Made us both a cup of tea also - nice touch! Would highly recommend sofology!

Gordon was such a great help today, he explained everything really well and kept us at ease throughout the whole process. Highly recommend.

Leanne was brilliant, really personable and friendly and happy to answer any questions we had. Super knowledgeable and professional, really happy with the service she provided.

Our sales person was very knowledgeable about the product we bought and very down to earth. Top marks all round from us. We'll be back.

Darragh was really great, I showed him a photo of the style of sofa I was looking for and he took me straight to a similar sofa and we bought it.

Excellent service, both in-store and later with installation. The sofa is exactly as expected, very pleased with it.

First time buyer at Sofology, was impressed by knowledge and helpfulness of staff, very pleasant and informative especially Emma, thanks for the help

Visit to Sofology store, London Road, Glasgow was pleasant and helped by store employee Matt who greeted us as we entered shop. After telling him roughly what we were looking for, he gave us good guidance and direction on where to look exactly in the shop for type, styles, availability of suites to suit our needs and requirements. He was helpful, pleasant and informative without being too pushy. A good experience all round.

Very good customer service. Would visit again. Cyril was excellent in the Paisley store.

Great service and lovely staff

The salesman Gordon was great, very informative pleasant with no pressure,he created a pleasant atmosphere 😀

Treated my mum really well and she’s delighted with her new sofa! Great customer service both times we visited the shop and also deliveries guys too.

Managed to get exactly what we were looking for.

Brilliant dealing with gordon he was very helpful and understanding what we needed for our family

We were greeted warmly by Matt last weekend and he helped us narrow down our search to between two corner sofas. We left to mull things over and take proper measurements before coming back today to order our sofa.

Matt was there again to greet us with the same warmth and were even offered a cuppa along with a hot chocolate for our toddler too.

Great service, no pressure and an all-round great experience. Cannot recommend highly enough.

The sales process was excellent. Loved the sofa. Aftercare has been the biggest issue. Sofa was delivered damaged. The delivery guy took pictures and noted asked my wife to sign for damage and said someone would be in touch in 7-10 days. No one was in touch. 18 days later we called sociology and spoke with Chris. He asked for pictures and said it would be resolved within 5-7 days. Now on day 13 since then no contact or acknowledgement of the complaint. I have raised this with finance company creation who then tried to say they weren’t responsible for it, which is not the case under consumer credit act. First girl hung up on me as clearly didn’t know consumer law. Next girl tried the same saying it was nothing to do with them and then after a lengthy hold said they could raise a complaint but didn’t know how long that would take. After pressing her and saying surely you would have a Service Level Agreement with sofology she reluctantly told me they have 5 days to respond. Advised that I wouldn’t be making payments until it was resolved then said this could negatively affect my credit rating, which again is untrue. Giving it 7 days then raising it was the financial ombudsman and with trading standard to resolve on my behalf.

We spent months looking for a new sofa. We started our journey around 6 months ago. We walked into Sofology and we were looked after by Mathew who was absolutely amazing. Mathew has been helping us for 6 months to find out perfect sofa combination. Nothing was to much much him and he went above and beyond. Mathew's attention to detail and in-depth knowledge gave us the confidence to buy from Sofology. We were blown away with Mathews hospitality and patience in our lengthy quest in finding our sofa. Sofology are very lucky to have Mathew working for them.

This is how sales should be done, excellent people skills, kept in contact via email, updated us on products we were interested in, super friendly and approachable, very strong communicator.

When we finally chose our sofa combination Mathew went through all the details and all the information thoroughly from beginning to end.
My wife and I just found Mathew to be a lovely man genuine, kind and caring a real asset to any company.
Thank you so much Mathew

Excellent and detailed service and advice from Matt