Sofology - Glasgow Avis 3 096

Staff were great, showroom lovely.. and it is for that that I give the four stars….i would have given less if not for these factors.

Why? Because if I spend £7k on a soda suite I expect a lot more than “it will be with you in AROUND 11 weeks”, I want an update on each and every component of the suite whenever i want. This is 2026, the consumer expects and deserves more.

While we’re at it, free uplift of an old suite should be offered once you are spending over a certain amount.

Placed an order online then realised it was the bigger couch I had ordered so had to call and spoke to Paul and he was so helpful and he sorted everything out, great service.

Spent nearly £4000 on a suite and was already baubling after 3 months! Advised this was "normal" wear and tear and to use a bauble or fuzz remover!. Also have a cuddle seat which after a few months, it was not giving much cushoning and could feel the base through cushion. Was advised that this "cuddle" chair was for one person and that you need to be sitting in the middle and not at the side hence the reason you could feel the hard base when sitting. . My last suite last me over 20 yearss old was still in great condition. This sofa looks 20 years old and have only had it for under 2 years, o paid for the protection, but thats no use for wear and tear!!! Definately not value for money and no longevity in my suite. At this rate will need tp buy another replacement whilst still paying this one off.

What we liked that there was not the pressure you get in other shops to buy. We knew what we wanted and Desmond guided us to the areas where we might find what we might like. We took our time and Desmond checked on us regularly. We did find the sizes and colour of couches we needed to replace our very old ones. Desmond was extremely helpful and informed us of the process throughout. We are now awaiting delivery of our new couches in the alloted time. Looking forward to it. Thank you.

Our second purchase in the space of a couple of weeks. Same model of sofa, different configuration and different colour.

The whole experience was very positive. Leanne the assistant was very helpful and informative and didn't use the hard sell at any point. My only negative was the high cost of delivery for what was an already expensive purchase of £2,600. I would have expected some kind of discount for such a costly purchase.

Worst company out there, & there lazy technical guy Alan
They don’t want to deal with any problems with there sofas , won’t admit the sofa had a fault .
I’ve told friends & family to avoid buying from SOFOLOGY as I will never buy again

Leanne Cambell was more than helpful, didn't pressure us and very honest.

Great experience overall, the salesperson was really helpful in helping us through our search for new sofas.

Warm friendly staff and no pressure was free to take time to browse prior to making a decision

Sales representative (Matt) was excellent.
Explained everything thoroughly, extremely helpful with our queries.

Was a slight problem with paperwork on checking when home went back to.store was sorted immediately
Very good service

Great service and friendly staff! Didn’t feel pressured to buy and all options were shared with me before committing to my purchase.

Sofology made it easy to order my new sofa plenty patience and took the time to make sure I got what I was looking for, staff very friendly , helpful and knowledgeable

The staff were extremely helpful. My elderly uncle had a strict criteria regarding size etc and the customer advisor absolutely nailed it! She found us a perfect fit for my uncle.

She was very patient with him & made him smile which quickly put him at ease!

I cannot thank her enough for all her help & advice. We had a lovely experience & would highly recommend sofology.

I had already received my new sofa and was delighted with it so decided to purchase the matching chair so went back to the store to order it and was looked after by Desmond yet again in the Glasgow, London Road store who was is a very friendly helpful and efficient member of your staff

Couch meant to be with me 8th of may, which keeps getting delayed. Anytime I phone up it’s delayed another week which hasn’t updated on the app. No updates telling me which I think is very poor service.

My sales person Matt was very genuine and helpful. He was supportive but not pushy and guided me to the best material and colour to suit use and lifestyle. He was very friendly and made the whole process very easy from start to finish.

Excellent service throughout, especially from Arlene

Communication and knowledge