Sofology - Ipswich Avis 1 575

Peter Robinson at Sofology in Ipswich was brilliant, great customer service ordered a couple of weeks after speak to him and getting out login etc
Cannot wait for delivery

How many times do we need to send you videos of the problem we have with your sofas before we get it resolved. Please do not reply to say contact us, as spending 20 minutes or more to finally speak to someone only for them to ask for a recording again. You have the technician report, saying we have a problem.
One thing we have learnt is your customer care team do not know your products, so they need training. They need to know which sofas have removable cushions and which do not.
Today (11th) we’ve been told we have a solution, you are replacing them. Let’s hope the new replacements are unmarked when they arrive and we do not have the same problem.

Really pleased about the service given by Paul and looking forward to getting our new settee

Gabby the young lady that helped us in the Ipswich store was excellent. She was extremely polite and professional and answered every question we had with ease.

Excellent service with Nikola at Sofology Ipswich, she was outsatnding, extremely helpful and very knowledgeable, we will 100% recommend sofology in the future.

Staff were really helpful and informative. Friendly not pushy. Gave us plenty of time on our own to discuss and think anout our purchase.

Great service 😇 great interaction and not pressured but simply guided lovely by them

I recently visited Sofology and overall had a positive experience. The staff were friendly, approachable, and willing to answer questions without being overly pushy, which made browsing much more comfortable. They took the time to explain the different sofa options, fabrics, and delivery process clearly, which was very helpful.

The team were professional and patient throughout, and I appreciated the support they provided while helping me make a decision. Overall, a good experience with helpful staff and room for small improvements

Great service in the Ipswich store. Manager and Nikola were really helpful, informative but not pushy

The store management who we dealt with were magic. I await the results of the conversations in terms of receipt of the sofas.

Great customer service, knowledgable, not pushy. All round good value

Simple efficient service matching needs to products. Good recognisable brands.

A very pleasant visit to your store and was dealt with by Gabe who made us feel very welcome

We had a young lady helping us and she was very helpful and informative. She said she was from Lithuania, her customer care was excellent credit to her .

Great assistance when choosing sofa ! Agna was so patient , thank you

Very helpful staff, plenty of time to try different sofas. Then explained all about cleaning and caring for the fabric.

I had a specific requirement that I said to the salesperson at the start and was assured the product fitted that requirement. After committing to the order it transpired a few days later that the assurance was not correct. I had someone with me who heard the assurance. The salesperson denied that the assurance had been made and I ended up having to cancel the order and lost my deposit and incurred a further cancellation fee. Basically Sofology got £419 for nothing as they couldn’t have incurred any costs as my issue was raised within a few days of me signing the contract and I was given a timeframe of 9 weeks before it would be made / delivered. I went through their customer services team and their escalation process but they refused to give me a full refund. I tried the Furniture and Home Improvement Ombudsman but that was a waste of time as despite going through their process as required and putting my case and saying from the outset that it was a mis-selling issue , when they made their ruling they said that kind of issue was not within their remit. I have contacted citizens advice and they have forwarded my complaint to local trading standards. Sofology are very keen to get reviews of your experiences quickly, based on your initial experience in the shop and despite my issue,I can see why they rate highly. But, as other reviews based on what happens after that initial experience show , things often aren’t so positive in a number of different ways. This was my first experience of Sofology and will definitely be my last and if friends, family and colleagues etc. mention they are after sofa products I will be sharing my experience with them.

Staff in store were excellent
Found out later that taking the interest free credit option has generated at least six credit searches against me. Why not just one? How will this impact on my credit score next month?
Was
Told delivery in 14 days. Nine days later, still no update re delivery.
Initial good impressions let down by subsequent events (or lack of them)

Paul was extremely thorough in covering the sales experience from start to finish, and I felt that no detail was left out! He was happy to answer any question I had and Sofology had an amazing range of options to choose from. Thank you for all your help

Couldn’t have had more friendly and helpful staff