Paul was extremely thorough in covering the sales experience from start to finish, and I felt that no detail was left out! He was happy to answer any question I had and Sofology had an amazing range o... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementJames Bennett Avenue 4, IP3 9SP Ipswich, England, GB
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Lisez les avis des autres
We had a young lady helping us and she was very helpful and informative. She said she was from Lithuania, her customer care was excellent credit to her .
L'entreprise a répondu
No pushy sales persons only very helpful ones. We dealt with a very friendly young lady named Nikola in the Ipswich branch. She helped us to obtain all the information we required about sizes, differ... Voir plus
L'entreprise a répondu
On entering store salesman Matt introduced himself and directed us to the sofas we were interested in . He left us alone and stated if we needed any help please call. After we agreed on 3 piece suite... Voir plus
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À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
James Bennett Avenue 4, IP3 9SP, Ipswich, England, Royaume-Uni
4,8
Excellent
2 k avis
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Sales team were so helpful and not…
Sales team were so helpful and not pushy in the slightest. Came to look and ended up buying 😀
4 octobre 2025
Réponse de Sofology - Ipswich
Thank you for sharing your experience!
Purchase of two sofas
Excellent customer service, having to locate account on line proved slightly difficult, once overcome simple process. This could put customers off, especially elderly, impaired or clients with difficulties.
3 octobre 2025
Réponse de Sofology - Ipswich
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Positive outcome with Sofology.
Great salesman, Peter, who looked after our needs with humour and intelligence. Thank you.
5 octobre 2025
Réponse de Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review!😊
The staff at the Ipswich store where so…
The staff at the Ipswich store where so knowledgeable and helpful and I feel went above and beyond to help us with our purchase
We went back a few times as we were undecided at first
2 octobre 2025
Réponse de Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent in-person experience
I had a five-star experience with Gabby at your Ipswich store who was extremely knowledgeable, considerate and patient, which sent a long way in helping us make an informed decision on our purchase. I've dropped a star simply because I didn't find your website easy to navigate and had frustrations ordering swatches and finding dimension information on sofa beds when fully extended, which I felt should be on the actual page of each sofa bed. That aside, we're pleased with our choice and very much looking forward to receiving our item.
1 octobre 2025
Réponse de Sofology - Ipswich
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Friendly, Helpful Nikola !
Nikola was so friendly and helpful! No pushy sales here, just info when we needed it and a real opinion which we valued (instead of the usual ‘everything we sell is equally the best!’) everyone around had a smile and supported their colleague too, a pleasure to deal with Ipswich Sofology, we would be happy to recommend them to anyone, can’t wait for the sofa to be delivered now!! Thanks again Nikola 😊
4 octobre 2025
Réponse de Sofology - Ipswich
Good afternoon, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Réponse de Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review!😊
Peter was very helpful with choosing…
Peter was very helpful with choosing materials, seating options and extras that were available.
4 octobre 2025
Réponse de Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review!😊
No pressure in the shop even after we…
No pressure in the shop even after we went to look at another shop, came straight back, customer service first class
29 septembre 2025
Réponse de Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review!😊
Nice experience
Very helpful, kind and knowledgeable staff.
Multiple styles to choose from, all good designs.
28 septembre 2025
Réponse de Sofology - Ipswich
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful in store. We hope you found the perfect sofa! Have a great day 😊
The staff were very helpful
The staff were very helpful, we were given coffee and biscuits, making ita more relaxed experience. Everything was explained about procedures on delivery. I would recommend sociology to anyone requiring a new sofa.
1 octobre 2025
Réponse de Sofology - Ipswich
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful in store. We hope you found the perfect sofa! Have a great day 😊
Gabi was friendly helpful and not pushy…
Gabi was friendly helpful and not pushy - she guided us to exactly what we wanted without us realising!
28 septembre 2025
Réponse de Sofology - Ipswich
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Immediate welcome with a smile from…
Immediate welcome with a smile from Nikola as we entered the store. We explained what we wanted and Nikola was right on it.
Very knowledgeable and professional. We were both really impressed.
Sofas purchased with a great Interest Free deal.
30 septembre 2025
Réponse de Sofology - Ipswich
Thank you for sharing your experience! We're glad to hear that Nikola made a positive impression and assisted you well. It's great to know you found our service professional and appreciated the interest-free deal on your new sofas. Your feedback is valuable, and we’re thrilled to have earned a 5-star rating from you. Enjoy your new furniture, and we look forward to welcoming you back to Sofology Ipswich!
Great customer service
27 septembre 2025
Réponse de Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent
Nicola, was very attentive and answered all our queries to help up pick the right sofa. Excellent customer service
21 septembre 2025
Réponse de Sofology - Ipswich
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great Service from this store
Great Service from Nikola. Friendly, knowledgeable and happy to answer any questions. Not at all pushy and a great plus is she never had a bad word against her competitors (DFS and Furniture Village). The same can not be said for them! I do hate it when sales people dis other companies products.
Nikola showed us everything we needed and explained everything. Showed us how to clean the sofa etc and would highly recommend this store and sales rep. Thank you.
20 septembre 2025
Réponse de Sofology - Ipswich
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Réponse de Sofology - Ipswich
Thank you for awarding us 5 stars :-)
Perfect and easy
The quality of the item and the whole purchase was easy and the sales woman was brilliant and helpful.thank you
20 septembre 2025
Réponse de Sofology - Ipswich
Thank you for this great review :-)
Good choice and great in shop service
Good furniture, found exactly what we wanted after 4 other companies did not have suitable chairs and Gabby who looked after us was excellent
20 septembre 2025
Réponse de Sofology - Ipswich
Thank you for sharing your positive experience at Sofology Ipswich. We're delighted you found the perfect furniture and received excellent service from Gabby. Your satisfaction is our priority, and we appreciate your kind words and 5-star rating.
Enjoy your new chairs, and we look forward to welcoming you back. If you need further assistance, please reach out.
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