Sofology - Leicester Avis 

They did it! I got my sofa’s and footstool for Xmas! Great service and all niggles resolved, genuinely delighted with service given from everyone involved.

So basically last year we purchased a sofa from Sofology Fosse Park, Leicester and took out the insurance to cover the sofa in case of an accident, unfortunately we had an accident and the sofa arm was damaged so I went through the motions to get it repaired/replaced via the insurance they sold us at the time of purchase. First of all everything was fine until the engineer didn’t turn up after having a day off work to be in for the said appointment and then they came the following week and replaced the arm cover with a completely different finish ie shiny leather and not matt so I was unhappy and called them back and they sent another engineer who agreed that it did look different but said it could be due to our lighting which is the same lighting that was in place for our original sofa and there was no colour difference, I feel this is totally unacceptable and will not be purchasing from them again in the future as now I have a sofa with a completely different colour arm which everyone that visits comments on, basically the insurance is not worth it be very careful

Katie was brilliant thank you so much ☺️

Milley was friendly and helpful

Sofology engaged in fraudulent sales practices by misrepresenting key sofa features during a late Saturday purchase, a claim immediately backed by a witness. When I called the store less than 24 hours later to report the deception, the manager refused to acknowledge the issue, accused me of lying, and falsely claimed he was present during the sales discussion to corroborate the salesperson's actions. Now, the company is demanding to keep the entire £1,000 deposit as a cancellation fee, an absolutely unjustified penalty for a problem that was flagged immediately and caused by their own staff's false claims.

Member of staff was knowledgeable about the goods. Polite- no pressure in having staff on selling goods

Your staff so good they explain very good ve so happy

Gareth was really friendly and guided us through the process with ease. Well done 👏

Great customer service and really helpful and friendly staff.

My experience was great thanks to Vincent who was amazing in helping me choose my sofas I’m so happy with my purchase I really appreciate the time and effort that Vincent put into helping me.

The quality of furniture and huge range they have to choose from, is excellent. The professionalism of the staff and in particular Vincent, who looked after us throughout the purchase of our new lounge furniture was superb. The team in general give you the space you need but are always on hand with information and pricing/options when requested. The further support we received from Bradley was also first class. Great experience!

All the staff were very nice and helpful.
Katie was especially friendly helpful and attentive and patient. Nothing was to much trouble.
She was very knowledgeable re the products, the various options , prices and credit available. We were given coffee too.

I am extremely disappointed with Sofology’s handling of my order and the unacceptable customer service I’ve received. A clear system error on their website showed my outstanding balance as fully paid, yet instead of correcting this, Sofology cancelled my delivery — despite me providing evidence and repeatedly asking them to update the system so I could pay any remaining amount.

I’ve spent over £6,000 with this company, and 95% of the order has already been paid for. Still, I was treated as though I was refusing to pay, which is completely untrue. I was also told there had been a “recent phone call,” even though all communication has been in writing. This level of inaccuracy is concerning.

I have repeatedly asked to escalate the matter to a supervisor, but Sofology has refused to acknowledge or address my concerns, denying me my basic consumer rights. FHIO has now advised me to raise a formal complaint or request a deadlock letter so I can escalate the matter to the Ombudsman.

The way I have been treated — including having my delivery cancelled two hours after raising the issue, causing me stress and wasted time off work — is unprofessional and unreasonable. All of this could have been avoided if Sofology had simply corrected their own system error.

Bal , was very nice friendly polite & helpful. Answered all my questions I asked him & it helped me make my choices.

Katie at sofology fosse park Leicester, she is so lovely and kind, really appreciate her help with everything, and her patience whilst I couldn’t make up my mind! She’s a asset to the company!

Patty was very knowledgeable on the product

Gareth (salesperson)very helpful....excellent introduction with relaxed approach....

An unexpectedly enjoyable shopping experience in late September, with lots of help (but no pressure) from Vincent, who regularly checked in with us to see how we were getting on and to offer recommendations as we browsed the store. OK, there was no free cuppa like in a neighbouring store (which can be a lifesaver after 2 hours considering too many options), but Sofology was a pleasant place to shop and Vincent did the team proud. Clear explanations and great customer service.

We ordered a sofa & chair on the day - I can't comment on the delivery process as that is yet to happen, but not long now!