Sofology - Rotherham Avis 3 933

After receiving an incorrect delivery (they sent the wrong footstool) Sofology have failed to respond to multiple emails, and promised a callback twice, neither of which were made.

It seems that once Sofology have your money they have no interest in resolving any issues. So 2 weeks after our initial complaint we've been left with a mismatched footstool that we can't use as it needs to be returned, and no hint of a resolution

Great staff very friendly and knowledgeable gave good information on product also caring for sofa many thanks to Tony for a pleasant buying experience.

We encounted Miles on entering the showroom,he left us to browze, when we found something nearly suitable his expertise came to the fore.lovely chap very informative and helpful.

Could not give us a swatch

Excellent service. Its great not to be hassled constantly while looking

Leah the sales lady was very helpful and knowledgeable.
She didn't push us to make a decision but let us take our time.
Once the decision was made she was very efficient.

The shop is clean, bright and well laid to help with choosing the right sofa for our needs. We received a warm welcome and every member we of the team we saw said hello. The sales person Tara was friendly, knowledgeable, helpful and assisted us in choosing the right sofa and makes great coffee.

Went into store first time looking was meet by a lovely women who was very helpful went back in next day no staff was around my mum shouted 3 times was just answered by a yes no 1 came was all sat talking on the upper level 2 other customers in store with same problem ended up coming out and ordering my sofa online however only had 1 email to conifm my order would be started and nothing since

The sales people haveing time to talk with both of us.not being rushed to make a disision.

Such a warm welcome when we visited. We dealt with Leah who was so friendly, very knowledgeable and patient with us while we sat on every sofa three times! From Conor, Ellie and Yuki the chihuahua.

Fantastic experience from start to finish! Bought the Allure sofa looks absolutely beautiful and I can't wait for the delivery day. This going to be a game- changer-super comfy and it's going to look ace in our living room.

Was very enjoyable talking to tony he explained how everything worked and was very helpful he couldn't do enough for us, even made us a lovely cup of tea. We're left to have a look around after everything explained

We just ordered a hygge sofa from the sofology branch at parkgate, Rotherham. We got a fantastic service from Tony. He was really knowledgeable and friendly and not at all pushy. He also smelt very nice 😊 would definitely recommend

Very friendly and helpful with good advice.

We received excellent customer service yesterday (from Adrian?) while purchasing 2 x sofas and a footstool at Parkgate, Rotherham.
I would highly recommend the service, staff weren friendly and not pushy.

Looked after by Tony from the moment we entered the store.
No pressure from to buy, only great advice.

Tara was very helpful giving all information in a pleasant straight forward manner without any pressure or pushy strategies, a pleasurable experience

Fantastic customer service

Nessie was great, extremely helpful and knowledgeable. Was a quick process of buying our new sofa because of her help