Sofology - Solihull Avis 2 094

The sofas were unable to be delivered as they did not fit through our internal doors. We were assured by the customer sales assistant that the sofa would fit after providing measuments , she also advised the arms of the sofa could be dismantled. The delivery team and the various people i have spoken to since friday are unable to provide me with an update on if this is possible ( removing the arms) or on the next possible steps. The lining on the sofa was also ripped upon inspection from the delivery team when they took it out of the van. This is very dissapointing from a so called premium company.
1665908 - ref

Our experience was easy and relaxing , no pressure , bought a sofa stress free quick and easy. Leon was very police and friendly helpful as was Eliza on our previous visit.
This is our 2nd purchase this year, and would definitely recommend Sofology ..

Great selection of sofas. Store is well laid out, and there is parking right outside the store. Neal was very helpful in assisting us to choose the right sofa. Great customer service.

No pushy sales people but plenty of staff to help if needed. Quick and simple process to purchase on finance, everything explained well

The service and the helpfulness of the sales assistant

Excellent customer service very
Helpful

We had the best experience with Neil and the lady who was training alongside him. They were both extremely professional and knowledgeable. They made the process so easy. Thank you!

Very helpful friendly staff
Explain everything well and show you what you need

From the moment we walked into the store there was no pressure Leon introduced him self and let us no where he was if we needed any help or questions answered it was nice to not be followed around once we found our perfect sofa Leon was on hand to go through everything with us and it was a great smooth experience there was a lovely gentleman working along side Leon who was very nice to vert happy with our experience today

Very nice sofa. Customer service was great. Leon was very helpful, professional and pleasure to deal with from beginning to end, he helped us with both our sofas. Highly recommend !

What a pleasure it was to deal with your consultant Leon today. Nothing was too much trouble for him, whilst he gave us his full attention. We asked a lot of questions which he answered with great knowledge. He was very pleasant & patient & possesses admirable customer care qualities. He literally helped us in making the right choice of sofa for us. Looking forward to receiving our new sofa. Thank you Leon & sofology.

Made to feel at ease and no sales pressure from leon
And he was very informative

It was a really pleasant shopping experience. Leon introduced himself when we entered the shop, then encouraged us to browse and that we knew where to find him when needed. We felt no pressure to hurry, very welcoming. We chose our suite and he helped us with our selection and the final details. Also he assisted us with navigating the small print for us

Very concise and honest service from Ali

The staff are so helpful without pressure.

Ali & Ben were fantastic. No hard sell and very knowledgeable. Would highly recommend

We had both Neil and Ali help us with our purchase. Ali was great in explaining anything additional we queried about and Neil was great at putting us at ease!

The help and advice we received from Liam was invaluable to ensure we picked the best sofa for us and our new house.

Jade was lovely. She gave great advice. She was not pushy and gave us time to think and talk.
Neal was great too.
The service that we received was fab thank you

Great experience today with Ali. He was extremely approachable, explained everything in detail and answered any queries I had.