Sofology - Speke Liverpool Avis 

Lauren our sales consultant was very knowledgeable and helpful

We ordered our sofa on 12 October 2025 and were advised it would be delivered “in time for Christmas.” That assurance was a key factor in our decision to proceed.

Unfortunately, Christmas delivery did not happen. The first indication that this was unlikely came in mid-December. Initial explanations referenced high demand and bad weather, but later communications acknowledged supplier issues, depot errors and internal system problems.

A £500 goodwill payment was agreed in late December when we were told delivery was expected in early January. In reality, delivery did not take place until 5 February 2026 following further delays.

To be fair, the sofa itself is excellent and we are very happy with the product quality. The issue was entirely the delivery process and the inconsistent explanations provided along the way.

The experience left us feeling that seasonal delivery assurances should be given with greater certainty, particularly when placed as early as October.

Great product. Very disappointing logistics and complaint handling.

A brilliant experience visiting Sofology today in Liverpool Speke store, Steve was brilliant, friendly and informative. We were made to feel comfortable throughout and it was genuinely a pleasure to purchase our new sofas from there, would 100% go there again.

Great customer service and supportive knowledge from Steven.

Rebecca the sales assistant was amazing, so helpful and answered all of my queries with knowledge and without hesitation

Absolutely fell in love with the couch we purchased as soon as we spotted it, but we were sold by Stephen, he was amazing told us all about the sofa and talked through everything. We made sure to come back in on a day he was in just to secure the couch directly with him, couldn’t thank him enough. Excellent service

The staff very plesant and good at there job

I went into two sofology’s, both people who helped me were super helpful, gave great advice and helped me find my dream sofa.

Friendly staff welcoming. Very simple application for financing.

All the staff at Speke Liverpool were helpful, approachable, friendly and knowledgeable.

Been waiting since October given 5 dates been sitting in garden furniture with osteoporosis osteoarthritis osteoarthritis.. no reply from CEO
Complaints gave me £50 gesture… never again will I order from them…. Next step I’m going to cancel
Been in touch with rip of Britain and fb have a page of angry customers.

Received a warm welcome from professional staff, Stephen is willing to help check stock availability and setup the account in a speedy way, thank you and longing to receive our new sofa.

Excellent service, great staff not pushy but very helpful I felt very confident in making my purchase.
This is my second sofa purchase in Eight years and the service is just as good now as then. Thank you 😊

Rebecca was very helpful and professional

Great customer service with your staff member Stephen

Shame there was no deals at the time to bring the cost down a bit

Steven was so helpful with helping us choose our first Sofa! Would definitely recommend sofology on service and knowledge. Steven helped us figure out what would fit our space after the first sofa we initially seen online was too large.

Sales person polite with great knowledge

Sean the salesman was excellent

Absolutely made up with our new sofa! Rebecca was brilliant with us, she gave us lots of time to find the right sofa for us. We did have problems with the measurements at home as to which sofa we could have. She even emailed over a couple of different ones to see if we could fit them in, which we really appreciated as it saved us going back and too from the store. All in all a great experience and she is a credit to your company!