Sofology - Stockton-on-Tees Avis 

Made quite a few visits to the store as we could not make up our minds which sofa or which colour. Nothing was ever a problem, we were left to browse when need be but polite, helpful staff there to help. Choice on offer is amazing at affordable price too.

Excellent customer service. Very knowledgeable, patient and friendly.

Found the perfect sofa in the clearance section today for £499 but the delivery charge was a bit high at £129. The chap went to see what he could do about it but returned to say that they wouldn’t be able to delivery it to us at all because we were out of the delivery zone… Ok, completely understood that until until he explained that frustratingly, if we were buying a full priced sofa they WOULD deliver it to our address for the same delivery price of £129 but because it was in the sale, they wouldn’t. Even if we paid the full delivery price they still wouldn’t deliver it to us. So we asked if we could collect it and they wouldn’t let us do that either!
This makes no sense.
The very helpful chap was so lovely, very sorry and embarrassed that Sofology wouldn’t let us buy the sofa.
Lost a quick and easy sale there. Well done Sofology!

Suite of good perceived quality for the price. Salesman was informative without being pushy. Bought from them before so they must tick all of the relevant boxes for us.

Great. Thanks

Fab customer service

Very friendly, helpful, well informed staff - and no ‘hard sell’!

Welcomed the follow up call after purchasing online just to check everything ordered was correct before finalising.

Lovely friendly staff that don't harrass you the second you walk through the door! Lovely store experience and bought our sofa with ease and simplicity (our second sofa from Sofology)

The sales man was very knowledgeable and helpful

Tony from Stockton Sofology was absolutely amazing he was very helpful and knows the products extremely well. Would definitely order a sofa from him again .
First class service
From Niki & Steve Nellis

Told 3 - 4 weeks for delivery for in stock sofas and still waiting nearly 8 weeks with no update...... having to do the chasing around......

Went in 2 look around found a chair I liked Jamie was absolutely brilliant explain everything I needed to know sat on it for awhile very comfy gorgeous feel and colour thankyou for all your help lovely lad Jamie

Friendly helpful staff no pressure to buy

We were given time to look around the store without feeling pressure to buy. Sales team provided sufficient information to allow us to make decisions in our own time. Sales team were helpful without being too pushy.

We had a great experience at the Sofology store in Teesside Park thanks to Ray. He was kind, helpful, and very clear when guiding us through choosing and ordering our sofas. He made the whole process easy and stress-free—excellent service, thanks Ray!

The assistant was very helpful and left us to discuss our purchase in peace

We were welcomed into the store, then left alone to browse in our own time. As soon as we needed help a staff member was there promptly to provide us with a quote and take our order.
The store was clean, tidy and well set out.

Ray made the whole experience stress free and easy- and not pushy like other stores can be!!

Very helpful and friendly. Did not feel pressurised at all. Would recommend.

Chloe was very helpful without being pushy. She helped us pick the sofa that suited us rather than the one that was most expensive with all the gizmos.