Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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Lisez les avis des autres
Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... Voir plus
L'entreprise a répondu
I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... Voir plus
L'entreprise a répondu
Gary was the salesperson at Sofology Teeside Park who supported us in our purchase of our new settee set. He really made the process relaxed and informative. We appreciated that he did not pressure s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, Royaume-Uni
4,8
Excellent
2 k avis
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Great job guys
Very happy with Gary and Ray they were both good and helpful with all the information we needed about our purchase 5stars 👍
24 février 2026
Réponse de Sofology - Stockton-on-Tees
Thank you for sharing your experience Jane
I had a lovely shopping experience
I had a lovely shopping experience, I found the perfect recliner sofa, the sales team were very friendly.
24 février 2026
Réponse de Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars Fay :-)
Was approached just after we arrived in…
Was approached just after we arrived in the store, friendly welcome by all staff, but not pressured sales, given plenty of time to browse while Staff were available to question if we needed, we actually left the store to check what was available at 2 other stores next door but returned as happy with our first choice. The gentleman then came to speak to us asked if we needed anymore help. We discussed our choice, he made sure we were aware of the delivery charge on top ! Which I had already noticed, we completed the transaction and he made sure we knew it might arrive a week later than the expected 2 depending which depot would deliver, also as we live on a farm he was aware that w live outside the village by I presume checking a map on his pad ? Totally happy with the service from him plus the other 2 sale staff working today
20 février 2026
Réponse de Sofology - Stockton-on-Tees
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Réponse de Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tony. Have a great day 😊
From entering Sofology to leaving we…
From entering Sofology to leaving we were looked after exceptionally well.
The whole experience was 10 out of 10 .
It was our second purchase from Sofology and I would highly recommend to friends and family.
17 février 2026
Réponse de Sofology - Stockton-on-Tees
Thank you for sharing your experience Linda :-)
Excellent service, from entering the store until leaving
From entering the store Tony was a mind of information and extremely helpful.
He explained everything in full and was very polite with both my wife and I.
16 février 2026
Réponse de Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Tony, we will make sure to pass this on! Have a nice day.
So easy to new movechoose and get a new suite…
So easy to choose and get a new suite your member of staff was so nice and polite and told us everything we needed to know
16 février 2026
Réponse de Sofology - Stockton-on-Tees
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
No pressure
No pressure
Mervyn Teesdale Park really looked after us.
Recommend to family/friends 100%
14 février 2026
Réponse de Sofology - Stockton-on-Tees
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Réponse de Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars :-)
Assistant was great very helpful and…
Assistant was great very helpful and made me feel at ease went through everything and made me feel comfortable he is definitely a asset to your company
10 février 2026
Réponse de Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Réponse de Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The gentleman that helped us choose
The gentleman that helped us choose. Couldn't have been more helpful.
4 février 2026
Réponse de Sofology - Stockton-on-Tees
Thank you for taking the time to leave a 5-star review!😊
Bought the paramount sofa (which I…
Bought the paramount sofa (which I would advise anyone not to buy) had it just 7 months, from the day it arrived the delivery driver damaged the brackets on the legs (advised was only way to get it in) technician came out and said what a load of rubbish, managed to sort something out but said would always be an issue, wasn't told about any gliders for the sofa, technician helped with this. Next day noticed the cup holder smashed, so this was then having to be replaced ( but having to wait weeks for the item to be sent out and then having to chase up the product with delivery driver as I work full time and they keep trying to deliver but won't send it to a neighbour and no where else it can be delivered too) then waiting weeks for technician to come out but not available on days I was off, then having to waste holidays or ringing in sick to work.
Then there was a technician problem with cup holder and yet again all this repeats.
I also find the sofa very uncomfortable to sit on and finding I get backache and neck ache.
I trying to complain but don't seem interested in helping except sending me parts of sofa.
25 juin 2025
Avis spontané
Réponse de Sofology - Stockton-on-Tees
Hi Lanny, we are sorry to hear that you are unhappy. Please send an email to social.media.complaints@sofology.co.uk with your order number and we will take a look into this.
Réponse de Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The assistant was fantastic
The assistant was fantastic, patient and remembered us from a previous visit. Very friendly without being over familiar.
1 février 2026
Réponse de Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service in this store
Excellent service in this store! This will be our fourth sofa and the quality has always been outstanding
Staff in store cannot do enough for you and they are not paid on commission - Gary was superb
1 février 2026
Réponse de Sofology - Stockton-on-Tees
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
A really good selection of sofas
Previously ordered from this firm before. When we arrived we were welcomed by a member of staff and were told that if we wanted to ask anything we should call on a member of staff to help. We were then left on our own to look around the shop. At no time did we feel hassled. When we chose what we wanted the staff member was excellent. She informed us what we could change, if we wanted, on the sofa. We were pleased we’d been told about the options as we may never have bought the sofa if we hadn’t. Everything was explained to us in detail and we were more than happy with our purchase.
31 janvier 2026
Réponse de Sofology - Stockton-on-Tees
Thank you for sharing your experience Agnes, we are pleased that your visit to the store was a positive one!
Excellent customer service
Gary the sales assistant was really helpful, looked up a previpus order to compare dimensions we were looking for, we couldn’t have made a purchase without him on the day. He wasn’t intrusive but helped answer questions and give us options for our space
31 janvier 2026
Réponse de Sofology - Stockton-on-Tees
Thank you for sharing your experience Emily!
Excellent customer service
Excellent customer service from John. Efficient and easy ordering service with knowledgeable and friendly staff.
31 janvier 2026
Réponse de Sofology - Stockton-on-Tees
Thank you for choosing Sofology Amy!
Great experience within Teesside strode
Great experience within Teesside strode
Great team who gave us all the options and information we required
26 janvier 2026
Réponse de Sofology - Stockton-on-Tees
Thank you for sharing your experience!
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