Sofology - Straiton Edinburgh Avis 

The sales assistant was very helpful and informative. He gave us all the options available for the corner sofa we wanted to fit in our livingroom.

Colin was really great from start and to finish. He went above and beyond for us and our needs and what we wanted and the process for ordering our couch was so smooth

I am extremely disappointed with my experience with Sofology.

When I purchased my sofa in store, I believed I had taken out Sofa Shield protection. It wasn’t until after delivery that I discovered no policy had been added to my order. Had I known this at the time, I would have questioned it immediately.

I raised this with Sofology, explaining that I genuinely believed the protection had been included. Their response was that because the sofa had already been delivered and Sofa Shield is a regulated insurance product, there was nothing they could do. While I understand regulations exist, this leaves me in a position where I have no protection despite believing I had arranged it at the point of sale.

What has been most frustrating is the lack of accountability. Rather than trying to find a fair resolution, I was simply told there was nothing further they could do. As a customer spending a significant amount of money on a sofa, I expected much better service and support.

The experience has caused a great deal of unnecessary stress and has left me feeling let down. I have since referred the matter to the Financial Ombudsman Service because I do not believe my complaint has been handled fairly.

Unfortunately based on my experience, I cannot recommend Sofology.

Clear explanation of product options.
Excellent service.
Lovely products.

Rachel helped us pick a chair, giving us relevant information and without any sales pressure.

I have used Sofology for my past three sofas and they have always been amazing.
Very relaxed shopping experience but when you need someone they know there stuff and are always very friendly. I was served by Colin and he's fantastic, very knowledgeable, warm and welcoming. Always makes sure you know exactly what you're getting.

We recently purchased a sofa from the Straiton store in Edinburgh and had a fantastic experience from start to finish. Harrison was incredibly helpful, knowledgeable, and patient throughout the process. He took the time to answer all of our questions, helped us explore the different options available, and made sure we found the perfect sofa for our home without ever feeling pressured.
His friendly and professional approach made what can sometimes be a stressful decision feel easy and enjoyable. We're delighted with our new sofa and wouldn't hesitate to recommend Sofology at Straiton to anyone looking for great customer service.
Thanks again, Harrison!

Fantastic service without any hard sell. Very knowledgeable on different couches and chairs.

Excellent service from very knowledgeable staff who listened to what I was looking for and made my choice in choosing a new sofa a very pleasing experience!

Visiting the store in Straiton, we were greeted by Tonia. We are very aware of pressure sales, but she was incredibly professional and engaging. Not only informative but very endearing. We were visiting from Fife and said we would probably purchase through our local store. She explained the process and it didn’t deter her to go the extra mile for us. In turn we are going to go back to purchase from her.

Customer service was excellent. Not too pushy and guiding us to the right decision.

I had such a lovely experience at Sofology choosing a sofa for my first home. Jonathan was fantastic – friendly, approachable and always on hand if I had any questions.

What I appreciated most was being able to wander around and take my time without feeling pressured in any way. It made the whole experience relaxed and enjoyable, while still knowing there was help available whenever I needed it.

I'm so excited for my sofa to arrive and would definitely recommend Sofology to anyone looking for a stress-free furniture shopping experience. Thank you, Jonathan, for making it such a positive experience!

Smooth experience. Very helpful and informative adviser (Harrison Summers)

The process was pretty straight forward particularly being able to complete the order from the comfort of my home. The only negative point was that the sales person in the showroom said the sofas would take up to 11 weeks to arrive but the website and order confirmation said from 11 weeks. We are hoping they will arrive sooner rather than later.

Great shopping experience, great staff , clean store great selection .Matt done a fantastic job, very knowledgeable.

Very happy with the way the team explained everything to us about our new sofa but the delivery date is a bit to long

No hassle left to browse and the process for buying the sofa was straightforward and the salesperson was very helpful