Received this heated vest as a Christmas gift and it never worked properly from day one. I contacted customer service hoping they would stand behind their product, but instead I was sent through end... Voir plus
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CUstomer service was very accommodating in crediting the one vest that didn't fit. Unisex item, not listed as such. Battery pack needs frequent charging, may need to buy one from amazon or Walmart.... Voir plus
L'entreprise a répondu
During the Jan-Feb cold snap for 25 consecutive days of subzero temp's and 15-30mph wind chill was toasty warm with my Solana Gear Heated Vest as I spent 3 hours cleaning 6"-12" drifts of snow from my... Voir plus
L'entreprise a répondu
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Coordonnées de contact
651 N Broad St, Suite 201, 19709, Middletown, Etats-Unis
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
Bas
257 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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SADLY, DISAPPOINTING COMPANY AND MERCHANDISE
The vest was sent and received. The vest zipper was not operating as it should. I contacted Customer Service at that time. I explained the zipper was not working and requested an exchange. The minute you say exchange; they will NOT pay return shipping. Shame on this company for not making good on faulty merchandise unless the customer pays to send the defective item back at their expense.
26 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Tony,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the issue you encountered with the zipper on your vest and the frustration surrounding the exchange process. That’s certainly not the experience we want any customer to have.
We appreciate you bringing this to our attention, as feedback like yours helps us review and improve our processes. We would like the opportunity to look into your specific case and see how we can help address this matter more appropriately.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist further.
Thank you again for your honest feedback.
Sincerely,
Solana Gear
They implied that you didn’t need to buy batteries
They implied that you didn’t need to buy the “extra” battery. Of course it doesn’t work without the battery so I had to go back to buy three batteries. They charged me two different prices which were all higher that they would have originally cost! Very dishonest pricing!
26 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Stephen,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your frustration regarding the battery requirements and the pricing you experienced. We understand how disappointing it can be when expectations around what is included and the final cost are not clear.
We strive to be transparent about which products require separate batteries and to maintain consistent, fair pricing. Your comments indicate that we fell short in this instance, and we sincerely apologize for the inconvenience and confusion this caused. This is not the experience we want any customer to have.
We would appreciate the opportunity to review your order details and pricing to better understand what occurred and see how we can make this right. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you.
Thank you again for your feedback. It is important to us and helps us improve our communication and customer experience.
Sincerely,
Solana Gear
Fuggin chinese product
Fuggin chinese product. Vests don’t come with a battery?!?! I ordered what I assumed were EXTRA batteries packs. This is a one and done scam.
28 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Allan,
Thank you for taking the time to leave a review. We’re sorry to hear about your frustration and that your experience did not meet expectations. We understand how confusing and disappointing it can be if product details are misunderstood, especially regarding battery packs.
Our heated vests are sold separately from the batteries, which allows customers to choose the power option that best fits their needs. That said, we take your feedback seriously and regret that this was not clear to you at the time of purchase.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you with next steps and review your order to see how we can help resolve this.
Best,
Solana Gear
Best gift ever!!…
My son & son in law said best Christmas ever / Loved the vests!!
25 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Simeon,
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that your son and son-in-law loved their vests and that they were considered the “best Christmas ever.” Knowing our products made such a positive impact truly means a lot to us.
We appreciate your support and hope the vests continue to keep them warm and comfortable for a long time to come.
Best,
Solana Gear
I ordered this product for Christmas…
I ordered this product for Christmas present for mom. Got it before Christmas great . Charged battery pack but it only lasted a few hours. The reason I got this product was because they said the battery lasted longer than all the others. Very dissatisfied . Ok then turned on vest and it didn’t get warm it had hot spots but not over all warm at all! The pocket the battery pack was in was very warm but that was it . Now I realize the stuff I must have been reading about this great product was not real. I would like my money back. Very disappointed in this product and manufacturers.
25 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Kim,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the vest did not meet your expectations, especially since it was purchased as a Christmas gift for your mom. We understand how disappointing it is when battery performance and heat distribution don’t align with what was anticipated, and this is not the experience we want any customer to have.
We’d appreciate the opportunity to review your order and help make this right. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you with next steps. Your feedback is important to us and helps us continue to improve our products and service.
Solana Gear
Edging stitches unraveled at first use…
Edging stitches unraveled at first use clearly inferior.
26 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Bob,
Thank you for taking the time to leave a review. We’re very sorry to hear that the edging stitches unraveled on your item. This is not the experience we want for our customers. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further to resolve this issue.
We appreciate your feedback as it helps us improve our products and service.
Sincerely,
Solana Gear
Great heated vest.
Your website was spot on. Very detailed, informative and clear made this purchase very easy. Giving measurements in inches was great and when it came it fit perfectly. Your delivery was very quick. I knew it wouldn't make it by Christmas but when it showed up on the 26th I was really happy. Your website also had plenty of info for getting the most out of this vest with charging instructions and details on installing the battery. Also was how to get the most out of the heating portion, details are good in making sure we knew how to get the temps we need and battery times are accurate. Thanks for a very good product and we couldn't be happier.
26 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi John,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re thrilled to hear that you found our website clear and informative, that the sizing worked perfectly for you, and that your vest arrived quickly, even just after the holidays. It’s great to know the charging instructions, battery details, and heating guidance helped you get the most out of your vest, and that the performance met your expectations. Your feedback truly means a lot to our team, and we’re grateful for your support.
Best,
Solana Gear
As Christmas gifts
As Christmas gifts, I order three pairs of heated gloves, one of each size. I received three pairs of non heated gloves; one of each size as requested. Instead of returning for a full refund I was offered to keep the three pairs at a 30% discount as well as a 30% discount on the heated gloves to satisfy my original request. I accepted the offer and within a couple of weeks I received three pairs of heated gloves. As Christmas got closer I started to wrap the gloves only to realize the heated gloves were all “Large” sizes. I spoke to the Solona representative and was told the heated gloves were all one size and could be adjusted for smaller hands. I was not about to put my wife with small hands into a large pair of gloves and tell her it would be ok. So, I asked for a full refund for two pairs (to replace the S and M size) and I was told the 30 day return period was over. I bought them early for Christmas to avoid any delays for the holidays and I feel like I was gouged because of the company negligence. These gloves are not advertised as “One size fits all”. TOTALLY DISAPPOINTED!!!
Don’t Buy.
21 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Bob,
Thank you for taking the time to share your detailed feedback. We’re truly sorry for the frustration and disappointment this experience caused, especially given that the gloves were intended as Christmas gifts. We understand how upsetting it is when items received do not match what was ordered or expected, and when the situation is not resolved to your satisfaction.
Your comments regarding sizing, product description, and the handling of your case are taken seriously, and we regret that this did not meet the standard of service we strive to provide. We would appreciate the opportunity to review your order and see how we can better assist in resolving this matter.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further.
Sincerely,
Solana Gear
Very warm so far working great
Works great have used it hunting and fishing and at work so far very satisfied
25 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Steve,
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that your vest is working great and keeping you warm while hunting, fishing, and on the job. It’s wonderful to know it’s performing well across different activities and meeting your expectations.
We truly appreciate your support and are glad you’re very satisfied with your Solana Gear experience.
Best,
Solana Gear
the hip area not great for a woman's curves
The vest is nice quality but the hip measurement is snug for women with hips. If I order larger it will be too big in the chest area. Maybe a n elastic gusset in the hip area would help.
25 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Kathleen,
Thank you for taking the time to share your thoughtful feedback and for your 4-star review. We’re glad to hear that you find the vest to be nice quality, and we truly appreciate your honest input regarding the fit around the hip area. Your suggestion about adding an elastic gusset for better comfort and flexibility is very helpful, and we’ll be sure to pass this along to our product team as we continue working to improve our designs and sizing options.
Thank you again for your support and for helping us make Solana Gear better for everyone.
Warm regards,
Solana Gear
Never ordered your vest
Never ordered your vest. Ordered gloves December 5th and still don’t have them.. What do you think?
When I ordered it said shipping OHIO not china.😤
24 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Scott,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration caused by the delay in receiving your gloves and for any confusion regarding shipping information. This is certainly not the experience we want for our customers, and we understand how disappointing this situation feels. We’d like the opportunity to review your order details and help resolve this as quickly as possible.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further.
Sincerely,
Solana Gear
I never received the items on my first…
I never received the items on my first order from early December. The order was put on hold immediately after order placed because I saw a big error with the sze listed on one of the 2 vests. The error was not corrected and the order never processed. however, the charge remains on my PayPal account. A second order for a single vest and battery was placed and received on 12/ 23/25. No complaints there. Has not been used yet. It is a gift for the Holidays. I would like to have the cost of the original order for 2 vests and batteries refunded to my PayPal account.
5 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Elaine,
Thank you for taking the time to leave a review and share your experience. We sincerely apologize for the confusion and inconvenience with your first order. We understand how frustrating this must have been, especially during the holiday season. Please reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and our support team will be happy to review your PayPal charge. We appreciate your patience and hope your second order brings you joy this holiday season.
Sincerely,
Solana Gear
Customer service
I placed my order and received it very quickly. Unfortunately I had an issue with the product itself. I reached out to the company and received a messaged from Riley within the hour. Riley was very helpful and resolved my issue very quickly. Fantastic product and even better customer service.
22 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Priscilla,
Thank you so much for taking the time to leave this thoughtful review! We’re thrilled to hear that Riley was able to assist you promptly and that your issue was resolved to your satisfaction. It’s wonderful to know that you’re enjoying your product and that our team could make the experience even better. We truly appreciate your kind words and support, and we’re always here to ensure you get the most out of your Solana Gear experience.
Best,
Solana Gear
I really should have read the reviews…
I really should have read the reviews before making this purchase but it’s what my mother in law picked for a Christmas gift. I ordered a 2XL on the website and received confirmation. Shipping was slow but it did arrive before Christmas. Only problem was they sent a size medium. I called customer service who asked for pictures of the bag the vest was in, which was clearly marked “M” and my shipping label which was for a “2XL”. She offered for me to keep the medium for half price. I stated that I needed a 2XL. They refused to pay return shipping even though this was clearly their error. So I paid shipping both directions on a product that was not even opened. Terrible customer service. I don’t even want the product at this point.
23 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Kelli,
Thank you for taking the time to share your experience with us. We’re truly sorry for the frustration this situation caused, especially given that this was intended to be a Christmas gift and that the incorrect size was sent. We understand how disappointing it is to receive the wrong item after a long wait, and we regret that this experience did not meet your expectations.
We appreciate you providing photos and reaching out to our customer service team, and we’re sorry that the resolution offered did not feel fair given the circumstances. Your feedback regarding return shipping and how this was handled is important to us and will be shared internally so we can continue to improve our processes and communication.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order further and see how we can assist you moving forward.
Thank you again for your honest feedback.
Sincerely,
Solana Gear
Bad zipper, good power cycle switch.
On/off/power cycle switch works well. Heat provided is adequate. Zipper is terrible! It's very hard to zip it up without the zipper detaching at the bottom (and then all the way up).
23 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Michael,
Thank you for taking the time to share your feedback with us. We appreciate your balanced review and are glad to hear that the on/off power cycle switch works well for you and that the vest provides adequate heat.
That said, we’re truly sorry to hear about the frustration you’ve experienced with the zipper. This is not the experience we want for our customers, and we understand how important reliable construction is for everyday use. Your feedback has been noted and will be shared with our product team as we continue working to improve our designs.
If the zipper issue is affecting your ability to use the vest comfortably, please don’t hesitate to reach out to our support team at support@solanagear.com
or +1 (888) 306-7516. We’d be happy to review your order and see how we can assist further.
Thank you again for your honest review, it helps us improve and better serve our customers.
Sincerely,
Solana Gear
These gloves are a complete rip-off
These gloves are a complete rip-off! They are not heated and are not of good quality. Please do not buy these, and avoid being scammed.
22 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi JM,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our gloves did not meet your expectations, and we understand how frustrating that must have been. This is certainly not the experience we want for our customers.
We’d appreciate the opportunity to review your order and better understand what went wrong so we can assist you appropriately. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to help and work toward a resolution.
Thank you again for bringing this to our attention.
Sincerely,
Solana Gear
Solana does not stand behind their products
I purchased 2 vests 2 months ago. One worked fine so far. The other charged but died immediately after turning on. My problem began in the return.. I was told over a month ago that I would receive a replacement which has never arrived. Several requests for assistance were met with the response, you will receive a replacement in a few days. As a month past I am still receiving the same response. Be very cautious before purchasing from Solana as they do not stand behind their faulty products. I am now going to notify my credit card company this was a fraudulent charge. Very disappointed...
15 novembre 2025
Avis spontané
Réponse de Solana Gear
Hi Danielle,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment this situation has caused, and we understand how upsetting it is to wait for a resolution that has taken longer than promised.
This is certainly not the experience we want any customer to have, especially when it comes to standing behind our products and commitments. We appreciate you bringing this to our attention, and we would like the opportunity to review your case again to ensure it is properly addressed and brought to a clear resolution as soon as possible.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order details and assist you further. Your feedback is important to us and helps us improve both our products and our service.
Sincerely,
Solana Gear
what you need to know.
I ordered 4 vest 1 ex small, 1 lg, and two med. and 4 power packs . I received the last two vest and 4 power packs on 12/22. upon opening them I received a small and med. and I ordered 2 med. the 4 power banks came also on this date with only one usb cord not 4. upon calling customer service they said the cord did not come with but they sent one and want me buy 3 more. also said I would have to pay shipping for the cords and return of vest that they sent wrong size out of my pocket. they took no responsibility for their mistakes at all. all this 2 days before christmas
22 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Sue,
Thank you for taking the time to share your experience with us. We’re truly sorry for the frustration this caused, especially so close to the holidays. Receiving incorrect sizes and missing accessories is not the experience we want for our customers, and we understand how disappointing it must have been when you were preparing gifts.
We appreciate you outlining the issues clearly, and your feedback is important as it helps us identify where our processes need improvement. This is certainly not the level of service we aim to provide, and we regret that the situation was not handled in a way that met your expectations.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order in detail and assist you further. We’d welcome the opportunity to look into this more closely and work toward a resolution.
Thank you again for your feedback.
Sincerely,
Solana Gear
I gave my stepson a vest two months…
I gave my stepson a vest two months ago. He loves this vest and it keeps him toasty. He read the directions and has had no issues with vest or battery. Has only had to charge the battery once in the past two months and he uses it frequently. He does have to be careful with the zipper. My only suggestion is you make another size bigger.
Fran Carter
22 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Fran,
Thank you for sharing your experience! We’re so glad to hear your stepson is enjoying the vest and staying toasty. We appreciate your feedback regarding the sizing and will certainly take it into consideration as we continue to improve our products. Your support and thoughtful review mean a lot to us!
Best,
Solana Gear
I had an issue with my battery for my…
I had an issue with my battery for my heated vest, after a few discussions with the company they sent a new battery and it works great.
The management is great and will help you resolve your issues.
I highly recommend Solana Gear
8 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Keith,
Thank you for taking the time to leave such a positive review! We’re thrilled to hear that your battery issue was resolved and that your heated vest is now working great. We truly appreciate your kind words about our team and your recommendation means a lot to us. Thank you again for your support and for choosing Solana Gear!
Best,
Solana Gear
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