Solar Maintenance and Repairs Avis 

Communicated well at every stage. Explained my options and work carried out on time.

Great service, discovered and solved the problem quickly and efficiently

I’d requested a service as I had a “Generation” fault code on the inverter. I met the technician on site and he explained that the inverter was old, inefficient and underperforming and the solution was to replace it at a cost of £1,600. He explained that the new inverter would have a higher voltage, but couldn’t explain how this would benefit my system. I asked in what way it was inefficient as apart from the fault code it’s output was normal, but didn’t get an answer, only that it was old. The technician couldn’t explain what the fault code meant and that it was simpler to replace the inverter as it was old. I said I would think about it and get back to him on my decision. After he left, I turned the inverter back on again and it has operated fine for 2 weeks without the fault code coming back again. Perhaps it just needed a re-boot for a rogue code, rather than a new inverter? So, I paid £150 for them to tell me I needed a new inverter that would cost an additional £1,600, when all I really needed to do was turn it off and on again? I also shared this feedback with the company but got no reply. Disappointing.

In response to the reply below, I am a customer because I used your link for this review. I did contact you but as I didn't get a reply I posted this review, so you do have my records but have chosen to suggest I'm not a customer. Really disappointing.

Good comms with the company and the engineer.
Arrived on time and was V efficient, giving clear explanations and costings of recommendations.
We will be using SMR for the remedial work advised.

Kept me well informed for appointment time ,done a great job

Prompt arrival on the day.
Checked out the system quickly and efficiently identified and explained the issue.
Repair was carried out promptly and to a high standard.
Would very much recommend to others and will reuse myself in the future.

Prompt arrival. A clean and efficient job in renewing my inverter, so solving a worrying problem without delay. I was also impressed by the respectful manner of engineer Mo.

Excellent service. Solar Maintenance and Repairs exceptionally easy to contact by phone, email and text. Appointments are exactly on time, servicing problem professionally identified and a dedicated and experienced engineer does the job. Highly recommended.

The engineers who checked my Fathers solar system and then did the work to get it working correctly did a great job and were helpful with answering questions and giving advice. We will be continuing to use Solar Maintenance and Repairs in the future.

Engineer turned up early, explained exactly what the error was and installed a new inverter, all within 20 minutes. He also explained clearly what we do and do not need (we half expected a hard sell for new panels and batteries, nothing could have been further from the truth). A very impressive service all round.

Engineer seemed friendly and competent......

I had a problem with my late fathers house solar system, so I called Solar Maintenance and Repairs and they came out within a couple of days, reviewed and tested the system and told me exactly what the problem was and fixed for me. Really great service.

Good service. Efficient staff

Efficient test of the system with recommendations

David and his apprentice arrived on time, introduced themselves and asked about the issue I was facing. Following this, they tested the equipment and confirmed the problem giving three alternatives, each explained carefully. Following my decision they installed the new inverter. Checked everything was being recorded successfully and explained what I should be aware of going forward.

At all times my property was treated with respect.
Thank you.

The inverter became unreliable and was immediately replaced sucessfully.

Fast convenient service. Also good communication between engineers. Fair pricing too

Clear explanation of my solar problems and a solution identified and booked in albeit for a month later due to restringing being involved. Everything completed on the day by Louis who was very polite and helpful. My only concern along the way was ensuring the scaffolders turned up in time to erect the required scaffolding

Absolutely excellent service from first contact to final install.
Cannot fault Dom and Louis who surveyed, fixed and updated my system.
I’ve already noticed a halving of my grid electricity use and am delighted.
Highly recommend!

Good engineer. Helpful & knowledgeable.